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Teleperformance Wfm Rta Analyst Interview Questions and Answers
Teleperformance Wfm Rta Analyst Interview Experiences
2 interviews found
Selected
I applied via Naukri.com and was interviewed in Apr 2024. There was 1 interview round.
(4 Questions)
- Q1. Test paper was given to solve by sharing screen
- Q2. BPO centric topics SLA, attrition etc
- Q3. Same as I mentioned
- Q4. Power bi dashboard asked
I applied via Company Website and was interviewed in Feb 2024. There was 1 interview round.
(1 Question)
- Q1. Tell me about your self
Interview questions from similar companies
Wfm Rta Analyst Interview Questions & Answers
Concentrix Corporation
Jai Prakash Gupta
posted on 3 Jul 2024
(2 Questions)
- Q1. Introduction and current role responsibility
- Q2. Your biggest proud moment
Wfm Rta Analyst Interview Questions & Answers
Conneqt Business Solutions
Anonymous
posted on 16 Oct 2023
I applied via Walk-in and was interviewed before Oct 2022. There were 5 interview rounds.
English grammar and logistics maths
(2 Questions)
- Q1. Relavent work experience
- Q2. Skills good communication in English
Easy writing passage of
(1 Question)
- Q1. Salary discussion
(1 Question)
- Q1. About normal WFM questions and about me
(1 Question)
- Q1. Interviewer asked about deep WFM things
It was excel test which was based on WFM questions
vishal deshmukh
Selected
I was interviewed in May 2024.
(2 Questions)
- Q1. Tell me about yourself
- Q2. What is your last drawn salary
Selected
I applied via Job Fair and was interviewed before Mar 2023. There were 2 interview rounds.
Typing and writing skill
(1 Question)
- Q1. How you tackle the worst situation.
Interview Preparation Tips
(1 Question)
- Q1. Brief introduction and current profile related questions.
Interview Preparation Tips
Interview Questionnaire
2 Questions
- Q1. What is the correlation between service level & occupancy?
- Ans.
Service level and occupancy have a positive correlation.
Service level is the percentage of calls answered within a specific time frame.
Occupancy is the percentage of time agents spend handling calls.
Higher occupancy can lead to lower service level as agents may be busy with other tasks.
Lower occupancy can result in higher service level as agents are readily available to answer calls.
Optimizing occupancy levels is cruci...
- Q2. What is concurrency and formula of it?
- Ans.
Concurrency is the number of tasks that can be executed simultaneously in a system.
Concurrency is important in real-time analysis to ensure that the system can handle the workload.
Formula for concurrency is: Concurrency = (Total workload in seconds) / (Average handling time in seconds)
For example, if the total workload is 3600 seconds and the average handling time is 10 seconds, then the concurrency would be 360.
Concur...
Interview Preparation Tips
Skills evaluated in this interview
Wfm Rta Analyst Interview Questions & Answers
Concentrix Corporation
Anonymous
posted on 29 Mar 2024
Selected
I applied via Company Website and was interviewed before Mar 2023. There were 3 interview rounds.
(1 Question)
- Q1. Introduction.......
(1 Question)
- Q1. With intro, different situations given to me to answer
(2 Questions)
- Q1. With intro, situations given to me.
- Q2. Reason for resigning last job
Interview Preparation Tips
All festival celebrate in company too.
I m having a good connectivity with my manager.
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Teleperformance Interviews By Designations
- Teleperformance Customer Care Executive Interview Questions
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- Teleperformance Customer Service Associate Interview Questions
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- Show more
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Teleperformance Wfm Rta Analyst Reviews and Ratings
based on 16 reviews
Rating in categories
|
Customer Care Executive
6.4k
salaries
|  ₹0.8 L/yr - ₹7.3 L/yr |
|
Customer Service Executive
6.2k
salaries
| ₹1 L/yr - ₹7.5 L/yr |
|
Customer Service Associate
6.1k
salaries
| ₹0.9 L/yr - ₹4.2 L/yr |
|
Team Lead
3.3k
salaries
| ₹1.1 L/yr - ₹8 L/yr |
|
Senior Customer Service Executive
2.9k
salaries
| ₹1 L/yr - ₹6 L/yr |
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