Intouch Wfm Rta Analyst Interview Questions, Process, and Tips

A link to aptitude test is provided with multiple questions on Grammer check and aptitude check

A link to technical questions about the Job role are provided, easy to clear if you have hands on experience in RTA role

Q1. Brief about yourself and your roles and responsibilities
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Q2. Do you know about Re-Forecasting
Ans. 
Re-forecasting is the process of updating a forecast based on new information or changes in circumstances.
• Re-forecasting involves adjusting a forecast based on updated data or changes in assumptions.

• It helps in making more accurate predictions and decisions.

• For example, in workforce management, re-forecasting may be done to account for unexpected absences or changes in call volume.
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Q3. Explain how workload is calculated
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Workload is calculated by analyzing historical data on call volumes, average handle times, and other factors to determine staffing needs.
• Workload is calculated by analyzing historical data on call volumes

• Average handle times are also taken into account

• Other factors such as service level agreements and forecasted call volumes may be considered

• Staffing needs are determined based on the calculated workload
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Q4. Do you attend any Calls or meetings on daily basis?
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Q1. How do you do Re-Forecasting?
Ans. 
Re-forecasting involves updating forecasts based on new information or changes in circumstances.
• Review current data and assumptions

• Identify any changes or trends that may impact the forecast

• Adjust forecast models or algorithms as needed

• Communicate updated forecasts to relevant stakeholders

• Monitor actual performance against re-forecasted numbers
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Q2. Explain how Workload is calculated on Interval basis
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Workload is calculated on Interval basis by dividing the total workload by the number of intervals in a given time period.
• Total workload is divided by the number of intervals to get workload per interval

• For example, if total workload for a day is 480 minutes and there are 96 intervals (15-minute intervals), workload per interval would be 5 minutes

• This calculation helps in understanding the distribution of workload thro
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