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Intouch Wfm Rta Analyst Interview Questions, Process, and Tips
Intouch Wfm Rta Analyst Interview Experiences
1 interview found
Anonymous
Selected
I applied via LinkedIn and was interviewed in Jul 2023. There were 5 interview rounds.
A link to aptitude test is provided with multiple questions on Grammer check and aptitude check
A link to technical questions about the Job role are provided, easy to clear if you have hands on experience in RTA role
(4 Questions)
- Q1. Brief about yourself and your roles and responsibilities
- Q2. Do you know about Re-Forecasting
- Ans.
Re-forecasting is the process of updating a forecast based on new information or changes in circumstances.
Re-forecasting involves adjusting a forecast based on updated data or changes in assumptions.
It helps in making more accurate predictions and decisions.
For example, in workforce management, re-forecasting may be done to account for unexpected absences or changes in call volume.
- Q3. Explain how workload is calculated
- Ans.
Workload is calculated by analyzing historical data on call volumes, average handle times, and other factors to determine staffing needs.
Workload is calculated by analyzing historical data on call volumes
Average handle times are also taken into account
Other factors such as service level agreements and forecasted call volumes may be considered
Staffing needs are determined based on the calculated workload
- Q4. Do you attend any Calls or meetings on daily basis?
(2 Questions)
- Q1. How do you do Re-Forecasting?
- Ans.
Re-forecasting involves updating forecasts based on new information or changes in circumstances.
Review current data and assumptions
Identify any changes or trends that may impact the forecast
Adjust forecast models or algorithms as needed
Communicate updated forecasts to relevant stakeholders
Monitor actual performance against re-forecasted numbers
- Q2. Explain how Workload is calculated on Interval basis
- Ans.
Workload is calculated on Interval basis by dividing the total workload by the number of intervals in a given time period.
Total workload is divided by the number of intervals to get workload per interval
For example, if total workload for a day is 480 minutes and there are 96 intervals (15-minute intervals), workload per interval would be 5 minutes
This calculation helps in understanding the distribution of workload thro
Interview Preparation Tips
- Forecasting
- Scheduling
- RTQM
Skills evaluated in this interview
Interview questions from similar companies
I applied via Recruitment Consultant and was interviewed in Nov 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Basic communication skills were tested. Sone techical questn too. Versant test is mandatory
Interview Preparation Tips
Interview Questionnaire
2 Questions
- Q1. Basic finance questions
- Q2. Journal entries and about the role applied
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Nov 2020. There were 3 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Lifecycle methods of Angular
- Ans.
Angular has several lifecycle methods that are called at different stages of a component's life.
ngOnInit() - called after the component is initialized
ngOnChanges() - called when the component's input properties change
ngDoCheck() - called during every change detection cycle
ngAfterViewInit() - called after the component's view has been initialized
ngOnDestroy() - called just before the component is destroyed
- Q2. What are pipes in angular?
- Ans.
Pipes are a feature in Angular that allow for data transformation before displaying it in the view.
Pipes are used to format data in the view
They can be used to filter, sort, and transform data
Examples include the date pipe, currency pipe, and uppercase pipe
- Q3. How to do global error handling in angular?
- Ans.
Global error handling in Angular can be done using ErrorHandler class.
Create a class that implements the ErrorHandler interface
Override the handleError() method to handle errors globally
Provide the ErrorHandler class in the providers array of AppModule
Use the error handling service to log errors or display error messages
- Q4. What are custom directives? What are their types? How to create with general example?
- Ans.
Custom directives are a way to extend HTML with new attributes and functionality.
Types of custom directives are attribute, element, and class directives.
Attribute directives modify the behavior of existing HTML elements.
Element directives create new HTML elements.
Class directives modify the behavior of existing HTML elements based on their class.
To create a custom directive, use the directive() method of the AngularJS ...
Interview Preparation Tips
2. Try to get your basics and core concepts to be clear clear.
Skills evaluated in this interview
Interview Questionnaire
1 Question
- Q1. Previous Project Experience
I applied via Campus Placement and was interviewed before May 2021. There were 5 interview rounds.
Its a pseudocode of data structures and c
Its English test
(1 Question)
- Q1. Technical questions of c
(1 Question)
- Q1. Hr discussion of your final year project
Interview Preparation Tips
- C
- Java
I applied via Naukri.com and was interviewed in Apr 2021. There were 3 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Oops
- Q2. WebApi
- Q3. C#
- Q4. WCF
Interview Preparation Tips
I applied via Referral and was interviewed in Dec 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. About skills.
Interview Preparation Tips
I applied via Recruitment Consultant
Interview Questionnaire
1 Question
- Q1. Questions relating to the process, general knowledge..etc
Interview Preparation Tips
Please always ensure to be prepared on job related topics and resume should be like that you are eligible for the position.
All the best for all candidates attending interviews.
I applied via Campus Placement and was interviewed in Mar 2021. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Introduction
- Q2. Qualification, basic questions about customer service, empathy apology,how to handle angry customer..thats it
Interview Preparation Tips
Give some good and creative answers that's all..😊.
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