6 Intouch Wfm Rta Analyst Interview Questions & Answers | Complete Prep Guide 2025

Intouch Wfm Rta Analyst Interview Experiences

1 interview found

Wfm Rta Analyst Interview Questions & Answers

Anonymous

posted on 9 Aug 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via LinkedIn and was interviewed in Jul 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Be truthful in your resume. It is very easy to catch false or lies during the interview by asking basic questions.

View all Resume tips

Round 2 - Aptitude Test

A link to aptitude test is provided with multiple questions on Grammer check and aptitude check

Round 3 - Assignment

A link to technical questions about the Job role are provided, easy to clear if you have hands on experience in RTA role

Round 4 - One-on-one

(4 Questions)

Q1. Brief about yourself and your roles and responsibilities

Add your answer

Q2. Do you know about Re-Forecasting

Ans.

Re-forecasting is the process of updating a forecast based on new information or changes in circumstances.

Re-forecasting involves adjusting a forecast based on updated data or changes in assumptions.
It helps in making more accurate predictions and decisions.
For example, in workforce management, re-forecasting may be done to account for unexpected absences or changes in call volume.

Answered by AI

Add your answer

Q3. Explain how workload is calculated

Ans.

Workload is calculated by analyzing historical data on call volumes, average handle times, and other factors to determine staffing needs.

Workload is calculated by analyzing historical data on call volumes
Average handle times are also taken into account
Other factors such as service level agreements and forecasted call volumes may be considered
Staffing needs are determined based on the calculated workload

Answered by AI

Add your answer

Q4. Do you attend any Calls or meetings on daily basis?

Add your answer

Round 5 - One-on-one

(2 Questions)

Q1. How do you do Re-Forecasting?

Ans.

Re-forecasting involves updating forecasts based on new information or changes in circumstances.

Review current data and assumptions
Identify any changes or trends that may impact the forecast
Adjust forecast models or algorithms as needed
Communicate updated forecasts to relevant stakeholders
Monitor actual performance against re-forecasted numbers

Answered by AI

Add your answer

Q2. Explain how Workload is calculated on Interval basis

Ans.

Workload is calculated on Interval basis by dividing the total workload by the number of intervals in a given time period.

Total workload is divided by the number of intervals to get workload per interval
For example, if total workload for a day is 480 minutes and there are 96 intervals (15-minute intervals), workload per interval would be 5 minutes
This calculation helps in understanding the distribution of workload thro

Answered by AI

Add your answer

Interview Preparation Tips

Topics to prepare for Intouch Wfm Rta Analyst interview:

Forecasting
Scheduling
RTQM

Interview preparation tips for other job seekers - Be prepared on Forecasting techniques, this job role required Scheduling and forecasting experience more than Real Time Analyst

Skills evaluated in this interview

Top trending discussions

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Interview Tips & Stories

6d (edited)

timepasstiwari

A Digital Markter

Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question

So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours... read more

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Analyst Interview Questions & Answers

Amazon

Anonymous

posted on 9 Jun 2021

I applied via Recruitment Consultant and was interviewed before Jun 2020. There were 4 interview rounds.

Interview Questionnaire

2 Questions

Q1. Pivot and excel questions

Add your answer

Q2. All about excel

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It was very simple self intro and excel questions and basic macro

Associate Interview Questions & Answers

Amazon

Anonymous

posted on 23 Feb 2020

I applied via Naukri.com

Interview Questionnaire

2 Questions

Q1. Why Amazon?

Add your answer

Q2. What do you expect from Amazon?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be open to anything, and keep your expectations low as your expectations might kill you. Just relax and take everything in a healthy way

Associate Interview Questions & Answers

Amazon

Arshiya Saba

posted on 10 Sep 2020

I applied via Company Website and was interviewed in Aug 2020. There was 1 interview round.

Interview Questionnaire

1 Question

Q1. Basic Q & A

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - First-round I had English grammatical questions following that it took me to speech recognition, listen and type or type & email drafting. all you need is a calm mind and peaceful place and your set to go.

Associate Interview Questions & Answers

Amazon

Anonymous

posted on 18 May 2022

I applied via Referral and was interviewed before May 2021. There was 1 interview round.

Round 1 - HR

(2 Questions)

Q1. How much time u work continues

Add your answer

Q2. How much salary do u expect

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Really hard work as associate good for Hrs

Associate Interview Questions & Answers

Amazon

Anonymous

posted on 20 Jun 2022

I applied via Walk-in and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - Group Discussion

HR told about the company on the first day, how it works, told the rules, showed the management and a lot

Interview Preparation Tips

Topics to prepare for Amazon Associate interview:

Safery
Environment
Cleaning

Interview preparation tips for other job seekers - There is nothing to worry, if you have the desire to work and have passion, then you can work anywhere.

Analyst Interview Questions & Answers

Infosys

Anonymous

posted on 14 Apr 2022

I applied via Company Website and was interviewed before Apr 2021. There were 3 interview rounds.

Round 1 - Aptitude Test

Round 2 - Group Discussion

Pro Tip by AmbitionBox:

Don’t treat group discussions as an argument. Group discussion is about reaching a meaningful conclusion.

View all GD tips

Round 3 - Technical

(1 Question)

Q1. Oops About c++ Dbms Data structures

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident during interviews

Analyst Interview Questions & Answers

TCS

Anonymous

posted on 9 May 2022

I applied via Walk-in and was interviewed before May 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - Technical

(1 Question)

Q1. Basic tech questions to medium hard

Add your answer

Round 3 - HR

(1 Question)

Q1. Negotiation is the main part of you have a offer it's better

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Questions from resume and walk-ins have more chance

Analyst Interview Questions & Answers

IBM

Anonymous

posted on 28 Feb 2015

Interview Questionnaire

4 Questions

Q1. Are you flexible with night shifts?

Ans.

Yes, I am flexible with night shifts.

I have worked night shifts before and am comfortable with them.
I understand the importance of being available for work at all times.
I am willing to adjust my schedule to meet the needs of the company.
I am aware that night shifts may require a different sleep schedule and am prepared to make necessary adjustments.

Answered by AI

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Q2. How can you prove to be an asset to our company?

Ans.

I have the skills, experience, and passion to contribute to the growth and success of your company.

My extensive experience in the industry will allow me to bring new ideas and perspectives to the table.
I have a proven track record of achieving targets and exceeding expectations.
My strong communication and interpersonal skills will enable me to work effectively with colleagues and clients alike.
I am a quick learner and ...

Answered by AI

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Q3. Why are you not opting for post -graduations?

Ans.

I believe gaining practical experience is more valuable than pursuing further education at this point.

I want to focus on gaining practical experience in my field
I feel that further education may not necessarily enhance my skills or job prospects
I am satisfied with my current level of education and feel it is sufficient for my career goals

Answered by AI

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Q4. Why didn’t you pursue graduation in your own home town?

Ans.

I wanted to explore new opportunities and gain exposure to different cultures.

I wanted to broaden my horizons and experience new things.
I believed that studying in a different city would provide me with more opportunities for personal and professional growth.
I wanted to meet new people and learn about different cultures.
I was excited to explore a new city and all that it had to offer.
I felt that studying in a different...

Answered by AI

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Interview Preparation Tips

Round: Test
Experience: The written test had questions from quantitative aptitude and logical reasoning.

Round: HR Interview
Experience: After that was the interview round. In the interview round they asked me about what were my goals and where do I see myself in three years from now. They also asked me the reason why they should select me and not others.
Second round of interview was a telephonic round. It was as follows:

1. A situation was given "You are a sales executive and the order of your customer has not reached his place. How can you help him out with this?

2. I was asked to pronounce few words like television, specialization etc.

3. To make a story on a phrase "dark stormy night ".

College Name: DELHI COLLEGE OF ARTS AND COMMERCE

Analyst Interview Questions & Answers

Capgemini

Anonymous

posted on 24 May 2017

Interview Preparation Tips

Round: Test
Experience: Each section consisted of 15 questions.If you have a thorough practise on aptitude,the LR and the basic apti part would be not of much problem.The coding part mainly consisted of data structure basic.
Tips: The only tip which can be given is a thorough practise for all the sessions.The practise should be done taking the time into account.
Duration: 1 hour
Total Questions: 60

Round: Technical Interview
Experience: Fortunately for me,they asked me my AIEEE and IITJEE scores rather than only concentrating on my CGPA which was an advantage for me.Training related questions,questions on basic science(fission,fusion etc) were asked.Also my coding knowledge was being tested by asking basic data structure questions.
Tips: Always carry a smile whether its going wrong or right.Be apologetic on your mistakes and tell them you can improve yourself.The confidence you carry is the thing they are searching for in any interview.

College Name: NIT Durgapur

Intouch Interview FAQs

How many rounds are there in Intouch Wfm Rta Analyst interview?

Intouch interview process usually has 5 rounds. The most common rounds in the Intouch interview process are One-on-one Round, Resume Shortlist and Aptitude Test.

What are the top questions asked in Intouch Wfm Rta Analyst interview?

Some of the top questions asked at the Intouch Wfm Rta Analyst interview -

Explain how Workload is calculated on Interval ba...read more
Do you know about Re-Forecast...read more
Explain how workload is calcula...read more

E Support Officer 6 salaries	₹2.3 L/yr - ₹4.5 L/yr
Senior Executive 5 salaries	₹3 L/yr - ₹4.7 L/yr
Customer Support Executive 5 salaries	₹2.8 L/yr - ₹4.8 L/yr
Senior Consultant 4 salaries	₹4 L/yr - ₹5 L/yr
Senior Associate 4 salaries	₹3.8 L/yr - ₹6 L/yr

Intouch Wfm Rta Analyst Interview Questions, Process, and Tips

Intouch Wfm Rta Analyst Interview Experiences

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