Intouch E Support Officer Interview Questions and Answers

First Round was assessment test round, Which includes English + Cognitive questions

Q1. As I have completed aeronautical engineering. They asked me basic questions related to aeronautics. What are the primary part of the airplane?
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Q1. Brief self introduction
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Q1. For fresher, How do you troubleshoot when user is getting a blue screen error?
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Q1. Finally salary which we need
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Q2. Why I need to do this job
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Q3. Which Graduation I was did
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Q4. They was did the questions about my family, health issue
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Q1. Tell me something about yourself?
Ans. 
I am a dedicated and empathetic customer support executive with 5 years of experience in resolving customer issues and providing excellent service.
• 5 years of experience in customer support

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient when dealing with customers
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Q2. Why did you applied for this job?
Ans. 
I applied for this job because of my passion for helping customers and resolving their issues.
• Passion for customer service

• Enjoy problem-solving

• Previous experience in customer support roles
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Q1. As you are from technical background why you want to join a BPO?
Ans. 
I believe my technical background will complement my customer support skills, allowing me to provide more efficient and effective solutions to customers.
• My technical background gives me a strong foundation in problem-solving and analytical skills, which are essential in customer support roles.

• I am passionate about helping people and enjoy interacting with customers, making me well-suited for a customer support role.

• Wor...read more
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Q2. How will handle this situation when a customer is angry and using cuss words?
Ans. 
Stay calm, listen actively, empathize, apologize, offer solutions, and escalate if necessary.
• Remain calm and composed

• Listen actively to the customer's concerns

• Empathize with the customer's frustration

• Apologize for any inconvenience caused

• Offer solutions to address the customer's issue

• If unable to resolve, escalate the matter to a supervisor
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Q1. Sql constraint , primary key, unique and foreign key
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Q1. Recent news about hdfc
Ans. 
HDFC Bank recently announced a partnership with Mastercard to launch a co-branded credit card.
• HDFC Bank partnered with Mastercard to launch a co-branded credit card

• The new credit card offers exclusive benefits and rewards for customers

• This partnership aims to enhance customer experience and loyalty
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Q2. About your self
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2 question easy level

Q1. Dsa questions Linux Os DBMS Docker
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