Capgemini Technical Support Engineer Interview Questions, Process, and Tips

First Round was assessment test round, Which includes English + Cognitive questions

Q1. As I have completed aeronautical engineering. They asked me basic questions related to aeronautics. What are the primary part of the airplane?
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The test is about grammatical knowledge.

Q1. Why you want to joine our company
Ans. 
I am impressed by the company's innovative products and strong reputation in the industry.
• Company's reputation for quality and innovation

• Opportunity for professional growth and development

• Desire to work with a talented team of professionals
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Q2. Tell me about your last organisation
Ans. 
My last organization was a global IT services company specializing in cloud solutions.
• Provided technical support for cloud-based applications and services

• Collaborated with cross-functional teams to troubleshoot and resolve customer issues

• Participated in regular training sessions to stay updated on new technologies

• Managed ticketing system to track and prioritize customer requests
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Q1. Why you want to joine the company
Ans. 
I want to join the company because of its reputation for innovation and commitment to customer satisfaction.
• Company's reputation for innovation

• Commitment to customer satisfaction

• Opportunities for growth and development
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Q2. Where you see yourself after 5years
Ans. 
In 5 years, I see myself as a senior technical support engineer leading a team and implementing innovative solutions.
• Advancing to a senior technical support engineer role

• Leading a team of support engineers

• Implementing innovative solutions to improve customer satisfaction

• Continuing to enhance my technical skills through training and certifications
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Q1. What is ethernet
Ans. 
Ethernet is a networking technology commonly used for connecting devices in a local area network (LAN).
• Ethernet is a system for connecting a number of computer systems to form a local area network (LAN).

• It uses a protocol called CSMA/CD (Carrier Sense Multiple Access with Collision Detection) to manage traffic on the network.

• Ethernet cables are commonly used to physically connect devices to a network switch or router.

• E...read more
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Q2. What is network
Ans. 
A network is a collection of computers, servers, mainframes, network devices, and other devices connected to one another to share data and resources.
• Networks can be wired or wireless

• Common types of networks include LAN (Local Area Network) and WAN (Wide Area Network)

• Networks can be private (intranet) or public (internet)

• Examples of network devices include routers, switches, and modems
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Q1. Tell me about yourself
Ans. 
I am a dedicated Technical Support Engineer with 5 years of experience in troubleshooting hardware and software issues.
• 5 years of experience in technical support

• Skilled in troubleshooting hardware and software issues

• Strong communication and problem-solving skills
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Q2. How you handle escalations
Ans. 
I handle escalations by actively listening to the customer, empathizing with their situation, and working towards a resolution in a timely manner.
• Listen to the customer's concerns and acknowledge their frustration

• Empathize with the customer and assure them that their issue is being taken seriously

• Work with the customer to find a resolution, escalating to higher levels of support if necessary

• Provide regular updates to t...read more
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Q1. Tell me about yourself
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Q2. Tell me how you handle Mutiple complex escalations
Ans. 
I handle multiple complex escalations by prioritizing tasks, communicating effectively with stakeholders, and seeking assistance when needed.
• Prioritize tasks based on urgency and impact on customers

• Communicate effectively with stakeholders to provide updates and manage expectations

• Seek assistance from colleagues or higher-level support when necessary

• Document all steps taken and resolutions for future reference
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