Capgemini Technical Support Engineer Interview Questions and Answers

I handle multiple complex escalations by prioritizing tasks, communicating effectively with stakeholders, and seeking assistance when needed.

• Prioritize tasks based on urgency and impact on customers

• Communicate effectively with stakeholders to provide updates and manage expectations

• Seek assistance from colleagues or higher-level support when necessary

• Document all steps taken and resolutions for future reference

CGO stands for C Go, a compiler for the Go programming language that translates Go code into C code.

• CGO allows Go code to call C code and vice versa

• It is commonly used for interfacing Go code with existing C libraries

• CGO enables Go programs to use platform-specific functionality not available in Go standard library

Use SQL query with modulo operator to display even records

• Use modulo operator (%) to filter even records

• Add a WHERE clause with row number condition

I handle escalations by actively listening to the customer, empathizing with their situation, and working towards a resolution in a timely manner.

• Listen to the customer's concerns and acknowledge their frustration

• Empathize with the customer and assure them that their issue is being taken seriously

• Work with the customer to find a resolution, escalating to higher levels of support if necessary

• Provide regular updates to the customer on the status of their escalation

• Follow up wit...read more

Shell script to check if a string is a palindrome

• Use a for loop to iterate through the characters of the string

• Compare the characters from the start and end of the string to check for palindrome

• Use a conditional statement to determine if the string is a palindrome or not

Ethernet is a networking technology commonly used for connecting devices in a local area network (LAN).

• Ethernet is a system for connecting a number of computer systems to form a local area network (LAN).

• It uses a protocol called CSMA/CD (Carrier Sense Multiple Access with Collision Detection) to manage traffic on the network.

• Ethernet cables are commonly used to physically connect devices to a network switch or router.

• Ethernet has evolved over the years with different standard...read more

A network is a collection of computers, servers, mainframes, network devices, and other devices connected to one another to share data and resources.

• Networks can be wired or wireless

• Common types of networks include LAN (Local Area Network) and WAN (Wide Area Network)

• Networks can be private (intranet) or public (internet)

• Examples of network devices include routers, switches, and modems