Capgemini Technical Support Engineer Interview Questions and Answers

First Round was assessment test round, Which includes English + Cognitive questions

Q1. As I have completed aeronautical engineering. They asked me basic questions related to aeronautics. What are the primary part of the airplane?
Ans. 
An airplane consists of several primary parts that work together for flight, including the fuselage, wings, tail, engines, and landing gear.
• Fuselage: The main body of the airplane that houses passengers and cargo.

• Wings: Provide lift; examples include fixed wings on commercial jets and variable geometry wings on fighter jets.

• Tail: Stabilizes the aircraft; includes horizontal stabilizers and vertical stabilizers.

• Engines:...read more
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The test is about grammatical knowledge.

Q1. Why you want to joine our company
Ans. 
I am impressed by the company's innovative products and strong reputation in the industry.
• Company's reputation for quality and innovation

• Opportunity for professional growth and development

• Desire to work with a talented team of professionals
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Q2. Tell me about your last organisation
Ans. 
My last organization was a global IT services company specializing in cloud solutions.
• Provided technical support for cloud-based applications and services

• Collaborated with cross-functional teams to troubleshoot and resolve customer issues

• Participated in regular training sessions to stay updated on new technologies

• Managed ticketing system to track and prioritize customer requests
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Q1. Why you want to joine the company
Ans. 
I want to join the company because of its reputation for innovation and commitment to customer satisfaction.
• Company's reputation for innovation

• Commitment to customer satisfaction

• Opportunities for growth and development
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Q2. Where you see yourself after 5years
Ans. 
In 5 years, I see myself as a senior technical support engineer leading a team and implementing innovative solutions.
• Advancing to a senior technical support engineer role

• Leading a team of support engineers

• Implementing innovative solutions to improve customer satisfaction

• Continuing to enhance my technical skills through training and certifications
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Q1. What is ethernet
Ans. 
Ethernet is a networking technology commonly used for connecting devices in a local area network (LAN).
• Ethernet is a system for connecting a number of computer systems to form a local area network (LAN).

• It uses a protocol called CSMA/CD (Carrier Sense Multiple Access with Collision Detection) to manage traffic on the network.

• Ethernet cables are commonly used to physically connect devices to a network switch or router.

• E...read more
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Q2. What is network
Ans. 
A network is a collection of computers, servers, mainframes, network devices, and other devices connected to one another to share data and resources.
• Networks can be wired or wireless

• Common types of networks include LAN (Local Area Network) and WAN (Wide Area Network)

• Networks can be private (intranet) or public (internet)

• Examples of network devices include routers, switches, and modems
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Q1. Tell me about yourself
Ans. 
I am a dedicated Technical Support Engineer with 5 years of experience in troubleshooting hardware and software issues.
• 5 years of experience in technical support

• Skilled in troubleshooting hardware and software issues

• Strong communication and problem-solving skills
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Q2. How you handle escalations
Ans. 
I handle escalations by actively listening to the customer, empathizing with their situation, and working towards a resolution in a timely manner.
• Listen to the customer's concerns and acknowledge their frustration

• Empathize with the customer and assure them that their issue is being taken seriously

• Work with the customer to find a resolution, escalating to higher levels of support if necessary

• Provide regular updates to t...read more
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Q1. Tell me about yourself
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Q2. Tell me how you handle Mutiple complex escalations
Ans. 
I handle multiple complex escalations by prioritizing tasks, communicating effectively with stakeholders, and seeking assistance when needed.
• Prioritize tasks based on urgency and impact on customers

• Communicate effectively with stakeholders to provide updates and manage expectations

• Seek assistance from colleagues or higher-level support when necessary

• Document all steps taken and resolutions for future reference
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