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Genpact Customer Support Executive Interview Questions and Answers

Updated 11 Mar 2025

Genpact Customer Support Executive Interview Experiences

5 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
-
Result
Selected Selected
Round 1 - Technical 

(3 Questions)

  • Q1. Hai i can applying post custmar care extive my cv accept my cv my email krishna12345@gmail,com my pn XXXXX
  • Q2. I can compatey dipoma in final promated in 2024
  • Q3. Hai i can applying post custmar care extive my cv accept

Interview Preparation Tips

Interview preparation tips for other job seekers - i can applying post my cv accept my cv thanku
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Jun 2024. There were 2 interview rounds.

Round 1 - Communication skills 

(2 Questions)

  • Q1. Tell me something about yourself?
  • Ans. 

    I am a dedicated and empathetic customer support executive with 5 years of experience in resolving customer issues and providing excellent service.

    • 5 years of experience in customer support

    • Skilled in resolving customer issues

    • Strong communication and problem-solving skills

    • Empathetic and patient when dealing with customers

  • Answered by AI
  • Q2. Why did you applied for this job?
  • Ans. 

    I applied for this job because of my passion for helping customers and resolving their issues.

    • Passion for customer service

    • Enjoy problem-solving

    • Previous experience in customer support roles

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. As you are from technical background why you want to join a BPO?
  • Ans. 

    I believe my technical background will complement my customer support skills, allowing me to provide more efficient and effective solutions to customers.

    • My technical background gives me a strong foundation in problem-solving and analytical skills, which are essential in customer support roles.

    • I am passionate about helping people and enjoy interacting with customers, making me well-suited for a customer support role.

    • Wor...

  • Answered by AI
  • Q2. How will handle this situation when a customer is angry and using cuss words?
  • Ans. 

    Stay calm, listen actively, empathize, apologize, offer solutions, and escalate if necessary.

    • Remain calm and composed

    • Listen actively to the customer's concerns

    • Empathize with the customer's frustration

    • Apologize for any inconvenience caused

    • Offer solutions to address the customer's issue

    • If unable to resolve, escalate the matter to a supervisor

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are from a technical background don't opt for this

Customer Support Executive Interview Questions Asked at Other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they ... read more
Q2. If customer is angry how can you make him understand
Q3. Customer satisfaction how can you provide.
Q4. Do you have aadhaar card with phone number linked with it?
Q5. 1.what is customer support?
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
No response

I applied via Walk-in and was interviewed in Dec 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What will you do if you were selected as pm
  • Q2. What's difference between luck and hardwork
Round 2 - HR 

(2 Questions)

  • Q1. The hR said do prepare for process you would be receive the call for next round and you are selected for underwriting role but i didn't receive any call
  • Q2. I tried to touch with recruiter but they ignored my call and msg
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(3 Questions)

  • Q1. Ask basic question.
  • Q2. Introduce yourself
  • Q3. Why did u left ur previois company.
Round 2 - Aptitude Test 

Time pass question, they just check your communication skill

Interview Preparation Tips

Interview preparation tips for other job seekers - U need excellent communication skill in english, u need good typing speed, should be graduate,mostly night shift & they pay only 13k in hand salary😂 Jb demand jaida ho jata h job seekers ka to salary kam ho jata hai. shi h..

Genpact interview questions for designations

 Customer Support

 (1)

 Customer Support Associate

 (3)

 Technical Customer Support Executive

 (1)

 Global Customer Support

 (2)

 Engineer- Customer Support

 (1)

 Customer Executive

 (1)

 Customer Service Executive

 (15)

 Customer Care Executive

 (9)

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed before Jan 2022. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. What is ur name? Experience
  • Ans. 

    My name is [Your Name] and I have [X] years of experience in customer support.

    • My name is [Your Name].

    • I have [X] years of experience in customer support.

    • I am skilled in handling customer queries and providing solutions.

    • I have worked with various customer support tools and software.

    • I have received positive feedback from customers for my excellent communication skills and problem-solving abilities.

  • Answered by AI
  • Q2. Where are you from, previous working experience
  • Ans. 

    I am from New York and have 3 years of experience in customer support.

    • I am from New York.

    • I have 3 years of experience in customer support.

  • Answered by AI
Round 2 - Group Discussion 

Culture,teamwork,work life balance

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm, patience, listen, talk, work, dreams, resume, questions, experience, it, software

Interview questions from similar companies

I applied via Company Website and was interviewed in Sep 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. I know ,what is it your questions

Interview Preparation Tips

Interview preparation tips for other job seekers - This interview was a technical one but was majorly a stress test. It lasted for about 1 hour 10 minutes. The interviewer wanted to test both my knowledge and communication skills. Most of the questions asked to me were related to my B.Tech curriculum i.e. computer science related topics. He stressed a lot on the basics related to my project topic. Luckily I was able to answer most of the questions correctly. I tried to answer each question with examples and also used props on the table (like pens, paperweights, pen stands etc.) to explain my theories. It was my first offcampus interview, and I think I did pretty well for a fresher. You need to stay calm and should apply presence of mind. Please go through the job description thoroughly word-by-word and recheck your resume to ensure that you are a best-fit for the position.

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. Ask my introduction?
  • Q2. And my last experience
  • Q3. Check my ability to how speak with the customers.

Interview Preparation Tips

Interview preparation tips for other job seekers - Its a wonderful experience for me...I am so happy to have as a agent of Tech Mahindra. And I have learnt so many things...there have a career growth to be as TL,Quality,Trainer etc...Its a good platform!

I applied via Naukri.com and was interviewed before Jul 2020. There were 5 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. 1.what is customer support?
  • Q2. 2. Types of customer support?
  • Ans. 

    Types of customer support include phone support, email support, live chat support, self-service support, and social media support.

    • Phone support: Assisting customers over the phone.

    • Email support: Resolving customer queries through email communication.

    • Live chat support: Providing real-time assistance through chat platforms.

    • Self-service support: Offering online resources and FAQs for customers to find solutions independen...

  • Answered by AI
  • Q3. How to handle a frustrated customer
  • Ans. 

    Listen actively, empathize, apologize, offer solutions, and follow up.

    • Listen actively to their concerns and let them vent their frustration.

    • Empathize with their situation and acknowledge their feelings.

    • Apologize for any inconvenience caused and take responsibility for the issue.

    • Offer solutions to resolve the problem and ask for their input.

    • Follow up with the customer to ensure their satisfaction and build a positive re...

  • Answered by AI
  • Q4. What can be customer queries?
  • Ans. 

    Customer queries can range from product inquiries to technical issues and billing problems.

    • Product inquiries

    • Technical issues

    • Billing problems

    • Order status

    • Returns and refunds

    • Shipping and delivery

    • Account management

    • Complaints and feedback

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was quite easy and smooth, recruiter was very helpful. On half hour i got confirmation from them that i was selected and on the same day was my induction. Training period is the honeymoon period. All the best chicos

I applied via Naukri.com and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Some multiple questions are coming and after that reading peragraph

Round 2 - Coding Test 

After they are checking typing speed they provide 1 topic we have to right

Interview Preparation Tips

Interview preparation tips for other job seekers - After that ops round with manger on video call

I applied via Naukri.com and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Basic questions we have to resolve and multiple questions we have to select correct one

Round 2 - Case Study 

They provide 1 topic we have to define it read it

Interview Preparation Tips

Interview preparation tips for other job seekers - It's very good if people are facing any issue they are not getting so

Genpact Interview FAQs

How many rounds are there in Genpact Customer Support Executive interview?
Genpact interview process usually has 2 rounds. The most common rounds in the Genpact interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for Genpact Customer Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Genpact. The most common topics and skills that interviewers at Genpact expect are Customer Service, Consumer Electronics, Desktop Support, Domestic BPO and Laptop.
What are the top questions asked in Genpact Customer Support Executive interview?

Some of the top questions asked at the Genpact Customer Support Executive interview -

  1. How will handle this situation when a customer is angry and using cuss wor...read more
  2. The hR said do prepare for process you would be receive the call for next round...read more
  3. hai i can applying post custmar care extive my cv accept my cv my ema...read more

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Genpact Customer Support Executive Interview Process

based on 8 interviews

Interview experience

3.9
  
Good
View more
Genpact Customer Support Executive Salary
based on 92 salaries
₹1.4 L/yr - ₹4.8 L/yr
7% more than the average Customer Support Executive Salary in India
View more details

Genpact Customer Support Executive Reviews and Ratings

based on 22 reviews

3.3/5

Rating in categories

3.3

Skill development

3.3

Work-life balance

3.1

Salary

3.5

Job security

3.3

Company culture

3.2

Promotions

3.1

Work satisfaction

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