Genpact Customer Support Executive Interview Questions and Answers

Q1. Hai i can applying post custmar care extive my cv accept my cv my email krishna12345@gmail,com my pn XXXXX
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Q2. I can compatey dipoma in final promated in 2024
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Q3. Hai i can applying post custmar care extive my cv accept
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Q1. Tell me something about yourself?
Ans. 
I am a dedicated and empathetic customer support executive with 5 years of experience in resolving customer issues and providing excellent service.
• 5 years of experience in customer support

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient when dealing with customers
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Q2. Why did you applied for this job?
Ans. 
I applied for this job because of my passion for helping customers and resolving their issues.
• Passion for customer service

• Enjoy problem-solving

• Previous experience in customer support roles
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Q1. As you are from technical background why you want to join a BPO?
Ans. 
I believe my technical background will complement my customer support skills, allowing me to provide more efficient and effective solutions to customers.
• My technical background gives me a strong foundation in problem-solving and analytical skills, which are essential in customer support roles.

• I am passionate about helping people and enjoy interacting with customers, making me well-suited for a customer support role.

• Wor...read more
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Q2. How will handle this situation when a customer is angry and using cuss words?
Ans. 
Stay calm, listen actively, empathize, apologize, offer solutions, and escalate if necessary.
• Remain calm and composed

• Listen actively to the customer's concerns

• Empathize with the customer's frustration

• Apologize for any inconvenience caused

• Offer solutions to address the customer's issue

• If unable to resolve, escalate the matter to a supervisor
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Q1. What will you do if you were selected as pm
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Q2. What's difference between luck and hardwork
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Q1. The hR said do prepare for process you would be receive the call for next round and you are selected for underwriting role but i didn't receive any call
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Q2. I tried to touch with recruiter but they ignored my call and msg
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Q1. Ask basic question.
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Q2. Introduce yourself
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Q3. Why did u left ur previois company.
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Time pass question, they just check your communication skill