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Genpact Customer Support Executive Interview Questions and Answers

Updated 11 Mar 2025

Genpact Customer Support Executive Interview Experiences

5 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
-
Result
Selected Selected
Round 1 - Technical 

(3 Questions)

  • Q1. Hai i can applying post custmar care extive my cv accept my cv my email krishna12345@gmail,com my pn XXXXX
  • Q2. I can compatey dipoma in final promated in 2024
  • Q3. Hai i can applying post custmar care extive my cv accept

Interview Preparation Tips

Interview preparation tips for other job seekers - i can applying post my cv accept my cv thanku
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Jun 2024. There were 2 interview rounds.

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are from a technical background don't opt for this

Customer Support Executive Interview Questions Asked at Other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they ... read more
Q2. If customer is angry how can you make him understand
Q3. Customer satisfaction how can you provide.
Q4. Do you have aadhaar card with phone number linked with it?
Q5. 1.what is customer support?
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
No response

I applied via Walk-in and was interviewed in Dec 2023. There were 2 interview rounds.

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-

Interview Preparation Tips

Interview preparation tips for other job seekers - U need excellent communication skill in english, u need good typing speed, should be graduate,mostly night shift & they pay only 13k in hand salary😂 Jb demand jaida ho jata h job seekers ka to salary kam ho jata hai. shi h..

Genpact interview questions for designations

 Customer Support

 (1)

 Customer Support Associate

 (3)

 Technical Customer Support Executive

 (1)

 Global Customer Support

 (2)

 Engineer- Customer Support

 (1)

 Customer Executive

 (1)

 Customer Service Executive

 (15)

 Customer Care Executive

 (9)

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed before Jan 2022. There were 2 interview rounds.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm, patience, listen, talk, work, dreams, resume, questions, experience, it, software

Interview questions from similar companies

I appeared for an interview before Mar 2021.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, positive and be real

I applied via Company Website and was interviewed in Jul 2021. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Why u wanted job in tech Mahindra?
  • Ans. 

    I wanted a job in Tech Mahindra because of its reputation as a leading tech company and the opportunities it offers for career growth.

    • Tech Mahindra is known for its innovative solutions and cutting-edge technologies.

    • I am excited about the chance to work with a diverse team of talented professionals.

    • Tech Mahindra's global presence and client base provide immense learning and growth opportunities.

    • I believe in the company...

  • Answered by AI
  • Q2. If you're selected in this company what your going to do?
  • Ans. 

    If selected, I will utilize my sales expertise to drive revenue growth and exceed targets.

    • Develop and implement effective sales strategies

    • Build and maintain strong relationships with clients

    • Identify new business opportunities and expand customer base

    • Meet and exceed sales targets

    • Provide excellent customer service and support

    • Analyze market trends and competitor activities

    • Collaborate with cross-functional teams to achieve

  • Answered by AI
  • Q3. Tell me about your self
  • Ans. 

    Experienced sales executive with a proven track record in exceeding targets and building strong client relationships.

    • 10+ years of experience in sales, with a focus on B2B sales

    • Consistently achieved or exceeded sales targets by 20% or more

    • Developed and maintained strong relationships with key clients, resulting in repeat business and referrals

    • Implemented effective sales strategies and tactics to drive revenue growth

    • Prof...

  • Answered by AI
  • Q4. Tell your previous experience in which company u have worked
  • Ans. 

    I have worked as a Sales Executive at XYZ Company.

    • Achieved 150% of sales target in the first quarter

    • Developed and maintained relationships with key clients

    • Implemented effective sales strategies resulting in a 20% increase in revenue

    • Trained and mentored new sales team members

    • Utilized CRM software to track and analyze sales data

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while introduceing your self and be fluent in communication skills...

Interview Questionnaire 

1 Question

  • Q1. Self introduction, about our native special and college days etc

I applied via LinkedIn and was interviewed before Sep 2021. There were 2 interview rounds.

Interview Preparation Tips

Interview preparation tips for other job seekers - Basics should be clear to crack the interview

I applied via Naukri.com and was interviewed in Sep 2017. There were 6 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. VERSANT TEST(English language and voice test)
  • Q2. You will hear small sentences in English and are asked to repeat them, you would hear a small paragraph in English and would be asked some questions regarding the paragraph you've heard
  • Q3. Salary discussion

Interview Preparation Tips

Round: Resume Shortlist
Experience: Just asks to speak about our selves to test our English language skills

Round: Operations manager round
Experience: Normal questions about our experience and gives details about the process and estimates if we are fit their requirements

General Tips: Easy interview for any one with descent knowledge of English
Skills: Communication
Duration: <1 week
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Genpact Interview FAQs

How many rounds are there in Genpact Customer Support Executive interview?
Genpact interview process usually has 2-3 rounds. The most common rounds in the Genpact interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for Genpact Customer Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Genpact. The most common topics and skills that interviewers at Genpact expect are Customer Service, Consumer Electronics, Desktop Support, Domestic BPO and Laptop.
What are the top questions asked in Genpact Customer Support Executive interview?

Some of the top questions asked at the Genpact Customer Support Executive interview -

  1. How will handle this situation when a customer is angry and using cuss wor...read more
  2. The hR said do prepare for process you would be receive the call for next round...read more
  3. I tried to touch with recruiter but they ignored my call and ...read more

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Genpact Customer Support Executive Interview Process

based on 8 interviews

Interview experience

3.9
  
Good
View more
Genpact Customer Support Executive Salary
based on 90 salaries
₹1.4 L/yr - ₹4.8 L/yr
8% more than the average Customer Support Executive Salary in India
View more details

Genpact Customer Support Executive Reviews and Ratings

based on 22 reviews

3.3/5

Rating in categories

3.3

Skill development

3.3

Work-life balance

3.1

Salary

3.5

Job security

3.3

Company culture

3.2

Promotions

3.1

Work satisfaction

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