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Genpact Customer Support Executive Interview Questions and Answers
Genpact Customer Support Executive Interview Experiences
5 interviews found
Selected
(3 Questions)
- Q1. Hai i can applying post custmar care extive my cv accept my cv my email krishna12345@gmail,com my pn XXXXX
- Q2. I can compatey dipoma in final promated in 2024
- Q3. Hai i can applying post custmar care extive my cv accept
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Jun 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me something about yourself?
- Ans.
I am a dedicated and empathetic customer support executive with 5 years of experience in resolving customer issues and providing excellent service.
5 years of experience in customer support
Skilled in resolving customer issues
Strong communication and problem-solving skills
Empathetic and patient when dealing with customers
- Q2. Why did you applied for this job?
- Ans.
I applied for this job because of my passion for helping customers and resolving their issues.
Passion for customer service
Enjoy problem-solving
Previous experience in customer support roles
(2 Questions)
- Q1. As you are from technical background why you want to join a BPO?
- Ans.
I believe my technical background will complement my customer support skills, allowing me to provide more efficient and effective solutions to customers.
My technical background gives me a strong foundation in problem-solving and analytical skills, which are essential in customer support roles.
I am passionate about helping people and enjoy interacting with customers, making me well-suited for a customer support role.
Wor...
- Q2. How will handle this situation when a customer is angry and using cuss words?
- Ans.
Stay calm, listen actively, empathize, apologize, offer solutions, and escalate if necessary.
Remain calm and composed
Listen actively to the customer's concerns
Empathize with the customer's frustration
Apologize for any inconvenience caused
Offer solutions to address the customer's issue
If unable to resolve, escalate the matter to a supervisor
Interview Preparation Tips
I applied via Walk-in and was interviewed in Dec 2023. There were 2 interview rounds.
(2 Questions)
- Q1. What will you do if you were selected as pm
- Q2. What's difference between luck and hardwork
(2 Questions)
- Q1. The hR said do prepare for process you would be receive the call for next round and you are selected for underwriting role but i didn't receive any call
- Q2. I tried to touch with recruiter but they ignored my call and msg
What people are saying about Genpact
samir mondal
(3 Questions)
- Q1. Ask basic question.
- Q2. Introduce yourself
- Q3. Why did u left ur previois company.
Time pass question, they just check your communication skill
Interview Preparation Tips
Genpact interview questions for designations
Rakesh Nambi
I applied via Naukri.com and was interviewed before Jan 2022. There were 2 interview rounds.
(2 Questions)
- Q1. What is ur name? Experience
- Ans.
My name is [Your Name] and I have [X] years of experience in customer support.
My name is [Your Name].
I have [X] years of experience in customer support.
I am skilled in handling customer queries and providing solutions.
I have worked with various customer support tools and software.
I have received positive feedback from customers for my excellent communication skills and problem-solving abilities.
- Q2. Where are you from, previous working experience
- Ans.
I am from New York and have 3 years of experience in customer support.
I am from New York.
I have 3 years of experience in customer support.
Culture,teamwork,work life balance
Interview Preparation Tips
Interview questions from similar companies
I applied via Company Website and was interviewed in Sep 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. I know ,what is it your questions
Interview Preparation Tips
Customer Support Executive Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 19 Jul 2022
I applied via Recruitment Consulltant and was interviewed before Jul 2021. There was 1 interview round.
(3 Questions)
- Q1. Ask my introduction?
- Q2. And my last experience
- Q3. Check my ability to how speak with the customers.
Interview Preparation Tips
Customer Support Executive Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 7 Jul 2021
I applied via Naukri.com and was interviewed before Jul 2020. There were 5 interview rounds.
Interview Questionnaire
4 Questions
- Q1. 1.what is customer support?
- Q2. 2. Types of customer support?
- Ans.
Types of customer support include phone support, email support, live chat support, self-service support, and social media support.
Phone support: Assisting customers over the phone.
Email support: Resolving customer queries through email communication.
Live chat support: Providing real-time assistance through chat platforms.
Self-service support: Offering online resources and FAQs for customers to find solutions independen...
- Q3. How to handle a frustrated customer
- Ans.
Listen actively, empathize, apologize, offer solutions, and follow up.
Listen actively to their concerns and let them vent their frustration.
Empathize with their situation and acknowledge their feelings.
Apologize for any inconvenience caused and take responsibility for the issue.
Offer solutions to resolve the problem and ask for their input.
Follow up with the customer to ensure their satisfaction and build a positive re...
- Q4. What can be customer queries?
- Ans.
Customer queries can range from product inquiries to technical issues and billing problems.
Product inquiries
Technical issues
Billing problems
Order status
Returns and refunds
Shipping and delivery
Account management
Complaints and feedback
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Apr 2021. There were 2 interview rounds.
Some multiple questions are coming and after that reading peragraph
After they are checking typing speed they provide 1 topic we have to right
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Apr 2021. There were 2 interview rounds.
Basic questions we have to resolve and multiple questions we have to select correct one
They provide 1 topic we have to define it read it
Interview Preparation Tips
Genpact Interview FAQs
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Genpact Customer Support Executive Interview Process
based on 8 interviews
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Genpact Customer Support Executive Reviews and Ratings
based on 22 reviews
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