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Genpact Customer Support Executive Reviews

based on 20 reviews
Updated 12 Oct, 2024

Overall Rating

3.5/5
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Category Ratings

3.7

Job Security

3.5

Work-Life balance

3.5

Company culture

3.4

Skill development

3.3

Promotions/Appraisal

3.3

Salary & Benefits

3.2

Work Satisfaction

Top Mentions in Genpact Customer Support Executive Reviews

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People also ask about Genpact's Customer Support Executives

Is Genpact a good place to work for Customer Support Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.5 out of 5 from over 20 employee reviews, it's clear that most customer support executives have an average experience working at Genpact. Job Security holds the highest rating at 3.7, while work satisfaction is rated the lowest amongst all factors at 3.2. Read reviews about job security and work satisfaction on AmbitionBox.
Does Genpact pay their Customer Support Executives well?
According to AmbitionBox reviews, Genpact customer support executives rate their salary and benefits at 3.3 out of 5, based on 20 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Genpact's customer support executives salaries here and to read reviews specifically about salary and benefits at Genpact for customer support executives, click here.
How is the work culture at Genpact for Customer Support Executives?
Work culture at Genpact for customer support executives is rated 3.5 out of 5 by 20 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at Genpact for customer support executives, click here.
How is the job security at Genpact for Customer Support Executives?
Based on 20 reviews on AmbitionBox, Genpact's customer support executives rate job security at 3.7 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at Genpact for customer support executives, click here.

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Gender Based Ratings for Genpact Customer Support Executive

based on 18 reviews
4.0
Rated by 9 Women

Rated 4.1 for Company Culture and 4.1 for Job Security

women
3.2
Rated by 9 Men

Rated 3.4 for Job Security and 3.3 for Career Growth

men

Working Days for Genpact Customer Support Executive

based on 20 reviews
Monday to Friday
55%
Rotational Shift
36%
Monday to Saturday
9%

Work Timings for Genpact Customer Support Executive

based on 20 reviews
Flexible timing
Strict (10am - 6pm)
Strict (10am - 5pm)
54%
15%
15%
16% employees reported other strict timings

Shift Timings for Genpact Customer Support Executive

based on 20 reviews
Day shift
100%

Business Travel for Genpact Customer Support Executive

based on 20 reviews
No travel
36%
Within city
36%
International travel
14%
Within country
14%
Genpact Customer Support Executive Salary
based on 101 salaries
₹1.4 L/yr - ₹4.5 L/yr
5% more than the average Customer Support Executive Salary in India
View more details
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Joining bonus
1 total response
lifeInsurance
Life insurance
1 total response
mobileBill
Mobile bill reimbursements
1 total response
workFromHome
WFH setup
1 total response
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