Intouch Chat Process Executive Interview Questions and Answers

Q1. 2 way 3 way matching
Ans. 
2 way 3 way matching is a process used in accounting to ensure accuracy in financial transactions.
• 2 way matching involves matching the invoice with the purchase order

• 3 way matching involves matching the invoice with the purchase order and the receiving report

• Helps in detecting errors or discrepancies in the billing process
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Q2. Accounts payable and accounts receivable
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Q3. Some general questions
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Q1. T code to review po
Ans. 
ME23N
• ME23N is the T code used to review purchase orders in SAP

• It allows users to view details of a specific purchase order, such as vendor information, item details, and delivery status
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Q2. If you find mismatch in quantity who to you contact
Ans. 
Contact the inventory manager or supervisor for resolution.
• Contact inventory manager or supervisor immediately

• Verify the discrepancy with relevant documentation

• Discuss potential causes of the mismatch and work towards resolution
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Q3. Vendor ledger entry
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Q4. Where you see grn
Ans. 
GRN stands for Goods Receipt Note, which is a document used in the procurement process to confirm the receipt of goods.
• GRN is used in the procurement process to verify that the goods ordered have been received in good condition.

• It includes details such as the quantity, quality, and condition of the goods received.

• GRN is an important document for inventory management and accounting purposes.

• It is typically generated by ...read more
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Q5. First self introduction
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Q6. How you learn from where you learn
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Q7. You have theoretical knowledge no practical how can u do
Ans. 
I would seek hands-on experience through internships, workshops, or online tutorials to bridge the gap between theory and practice.
• Seek internships or part-time jobs in the field to gain practical experience

• Participate in workshops or training sessions to apply theoretical knowledge in real-life scenarios

• Utilize online tutorials or courses to practice and implement theoretical concepts

• Collaborate with professionals in ...read more
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Q1. Self introduction,2 Explanation about what you learn, 3.trouble shooting system, Managing team and job description is very important then it should match with your resume including skill set.
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Q2. How to handle the case and team escalation.
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Q1. About MS office and information security.
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Q2. Excel and tools
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30 question mcq ask i gave 28

Project preparation discussion how would you execute project

Q1. Process associate questions
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Q2. What is roles and responsibility
Ans. 
Roles and responsibilities refer to the tasks and duties assigned to an individual within an organization.
• Roles define the position or job title of an individual within the organization.

• Responsibilities outline the specific tasks and duties that the individual is expected to perform.

• Roles and responsibilities help clarify expectations, promote accountability, and ensure effective teamwork.

• Examples: A process associate ...read more
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Q1. Strengths and weakness
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Q1. About your introduction
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Q2. Previous experience details
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Q1. Tell about your self
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Q2. How long will you work here
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Q1. Tell about your self?
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Q2. How long will You work here?
Ans. 
I plan to work here for the foreseeable future, as I am excited about the opportunities for growth and development within the company.
• I am committed to contributing to the success of the team and the organization

• I see potential for advancement and learning opportunities within the company

• I am excited about the projects and initiatives currently in progress at the company
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Q1. Tell about your role
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Q2. Your salary expectation
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Q1. Let me know about your profile
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Q2. Why you want to change your firm
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Q1. How soon I can join
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Q2. Why you want to join
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We were given a scenario where client and Admin was in discussion. basically, client was bit rude, and Admin was supposed to handle him carefully so that it will not cause adverse impact over the business.