Intouch Interview Questions, Process, and Tips

Q1. Time management
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Q2. Customer service
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Q3. Problem solving
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Q1. Explain your favorite character from book or movies? In 60 to 100 words.
Ans. 
My favorite character is Sherlock Holmes from the book series by Sir Arthur Conan Doyle.
• Sherlock Holmes is a brilliant detective known for his deductive reasoning and keen observation skills.

• He is a complex character with a sharp wit and a tendency towards eccentric behavior.

• Holmes' friendship with Dr. John Watson adds depth to his character and showcases his human side.

• His iconic deerstalker hat, pipe, and magnifying ...read more
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Q2. What skill you wanna to learn in a free time ? Write 60 to 100 words.
Ans. 
I want to learn coding in my free time to enhance my skills and open up new career opportunities.
• Learning coding languages such as Python, Java, or HTML/CSS

• Taking online courses or tutorials on platforms like Codecademy or Udemy

• Practicing coding by working on personal projects or participating in coding challenges

• Attending coding workshops or meetups to network with other coders
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Q1. What is our skill in software
Ans. 
Our skill in software development includes expertise in various programming languages, frameworks, and tools to create efficient and scalable solutions.
• Proficiency in programming languages such as Java, Python, C++, etc.

• Experience with popular frameworks like React, Angular, Spring, etc.

• Knowledge of database management systems like MySQL, MongoDB, etc.

• Ability to work with version control systems like Git.

• Familiarity wi...read more
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Q2. What is voice process
Ans. 
Voice process refers to handling customer queries, issues, or sales over the phone.
• Involves interacting with customers over the phone

• Common in customer service, sales, and support roles

• Requires good communication skills and product knowledge

• Examples: Call centers, telemarketing companies
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Q1. What is your habit
Ans. 
My habit is to write clean and efficient code.
• I always follow best practices and coding standards.

• I regularly refactor my code to improve readability and performance.

• I document my code to make it easier for others to understand.

• I continuously learn new technologies and techniques to enhance my skills.
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Q2. When did you feel comfort
Ans. 
I felt comfort when I was surrounded by my loved ones during a difficult time.
• Surrounded by loved ones during a difficult time

• Feeling supported and understood

• Being able to express emotions without judgment
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Q1. Say about yourself
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Q2. If I give a chance to slove a problem
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General knowledge questions

Q1. Salary slip and about ur works before
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Q2. Any other job vacancy
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A link to aptitude test is provided with multiple questions on Grammer check and aptitude check

A link to technical questions about the Job role are provided, easy to clear if you have hands on experience in RTA role

Q1. Brief about yourself and your roles and responsibilities
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Q2. Do you know about Re-Forecasting
Ans. 
Re-forecasting is the process of updating a forecast based on new information or changes in circumstances.
• Re-forecasting involves adjusting a forecast based on updated data or changes in assumptions.

• It helps in making more accurate predictions and decisions.

• For example, in workforce management, re-forecasting may be done to account for unexpected absences or changes in call volume.
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Q3. Explain how workload is calculated
Ans. 
Workload is calculated by analyzing historical data on call volumes, average handle times, and other factors to determine staffing needs.
• Workload is calculated by analyzing historical data on call volumes

• Average handle times are also taken into account

• Other factors such as service level agreements and forecasted call volumes may be considered

• Staffing needs are determined based on the calculated workload
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Q4. Do you attend any Calls or meetings on daily basis?
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Q1. How do you do Re-Forecasting?
Ans. 
Re-forecasting involves updating forecasts based on new information or changes in circumstances.
• Review current data and assumptions

• Identify any changes or trends that may impact the forecast

• Adjust forecast models or algorithms as needed

• Communicate updated forecasts to relevant stakeholders

• Monitor actual performance against re-forecasted numbers
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Q2. Explain how Workload is calculated on Interval basis
Ans. 
Workload is calculated on Interval basis by dividing the total workload by the number of intervals in a given time period.
• Total workload is divided by the number of intervals to get workload per interval

• For example, if total workload for a day is 480 minutes and there are 96 intervals (15-minute intervals), workload per interval would be 5 minutes

• This calculation helps in understanding the distribution of workload thro
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