Teleperformance Real Time Analyst Interview Questions and Answers

Q1. How to reduce attrition
Ans. 
To reduce attrition, focus on employee engagement, career development, work-life balance, and effective communication.
• Improve communication between management and employees

• Provide opportunities for career growth and development

• Offer work-life balance initiatives such as flexible schedules or remote work options

• Create a positive work environment that promotes employee engagement and satisfaction
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Q2. How to control shrinkage
Ans. 
Shrinkage can be controlled by implementing strict inventory management practices.
• Implementing regular inventory audits to track discrepancies

• Training employees on proper handling and storage of products

• Utilizing security measures such as surveillance cameras and security tags

• Analyzing sales data to identify patterns of shrinkage

• Implementing a system for reporting and investigating any suspected theft or loss
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Q3. How to improve communication
Ans. 
Improving communication involves active listening, clear messaging, feedback, and utilizing various channels.
• Encourage active listening to ensure understanding

• Provide clear and concise messages to avoid confusion

• Offer feedback regularly to address any issues or concerns

• Utilize various communication channels such as emails, meetings, and instant messaging

• Implement communication training for team members
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Q1. How to reduce error count
Ans. 
To reduce error count, implement standardized processes, provide training, conduct regular audits, and encourage open communication.
• Implement standardized processes to ensure consistency and reduce human error

• Provide training to employees to improve skills and knowledge

• Conduct regular audits to identify and address potential errors

• Encourage open communication to allow team members to discuss and resolve issues

• Utilize t
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Q2. How to manage team
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Q1. About normal WFM questions and about me
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Q1. Interviewer asked about deep WFM things
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It was excel test which was based on WFM questions

General Aptitude and Communication Test

Excel and Workforce Management Technical test

Q1. Workload Calculations
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Q2. Schedule Tools such as IEX, Calabrio, Verint
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Q3. Realtime scenrios
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Q1. Realtime Scenrios
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Q2. No other questions, Explained Job Description
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Q1. General introduction
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Q1. Tell me about yourself!
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Q2. What positive changes would you like to bring to the organization?
Ans. As a Team Leader in the BPO organization, I would like to implement several positive changes. Firstly, I'd focus on enhancing communication within the team and with clients, fostering a more transparent and collaborative environment. Additionally, I'd introduce ongoing training and skill development programs to ensure the team stays up-to-date with industry trends. Streamlining processes to increase efficiency, along w...read more
Answered by Jayeshkumar R Purohit
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You just need to focus on your grammer and English speaking

Q1. He will give any topic on which you will have to discuss
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Q2. For example environment global warming traffic etc
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Q3. Any topic which is related to any political party or social issues
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Q1. Can you provide an overview of your career?
Ans. 
I have over 10 years of experience in process improvement and leadership roles in various industries.
• Started my career as a process analyst at XYZ Company

• Promoted to process improvement manager at ABC Corporation

• Led a team of process engineers to streamline operations and increase efficiency

• Implemented Lean Six Sigma methodologies to reduce waste and improve quality

• Currently serving as a Process Leader at DEF Industrie
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Q1. What are the technical aspects of the roles and responsibilities associated with your job?
Ans. 
Technical aspects include process optimization, data analysis, software proficiency, and continuous improvement.
• Utilizing software tools for data analysis and process monitoring

• Implementing process improvements based on data insights

• Ensuring compliance with technical standards and regulations

• Collaborating with cross-functional teams to drive process efficiency

• Training team members on technical aspects of the process
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Question framed on Maths And Health Insurance. Regarding Proc codes

Q1. Introduction yourself then about education background
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Q2. About your experience on your LOB and Value added Certificate courses and projects
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