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Teleperformance Real Time Analyst Interview Questions and Answers

Updated 23 Aug 2021

Teleperformance Real Time Analyst Interview Experiences

2 interviews found

I applied via Naukri.com and was interviewed in Feb 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. 1. All Basic Question Related to WFM like Occupancy , Shrinkage, attrition, SL/SLA etc... 2.Why you are looking for job change ? 3.Skill set and Work Experience and Scenario based Q and Finnally Salary exp...

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Confident while answering and Make sure you are the right guy to fit for the position and be prepared before attempt the interview .

Interview Questionnaire 

1 Question

  • Q1. Related to RTA and WFM

Real Time Analyst Interview Questions Asked at Other Companies

Q1. What kind of skills you have in Microsoft Advance Excel and VBA a ... read more
Q2. What tools you know other than excel
asked in TaskUs
Q3. Correlation between WFM terms

Real Time Analyst Jobs at Teleperformance

View all

Interview questions from similar companies

Real Time Analyst Interview Questions & Answers

TaskUs user image Shreya Mukherjee

posted on 12 Nov 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Oct 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. WFM basics like SLA
  • Q2. Correlation between WFM terms
  • Ans. 

    The correlation between WFM terms refers to the relationship between different terms used in Workforce Management.

    • Correlation between WFM terms helps in understanding how different factors impact each other in workforce management.

    • For example, the correlation between schedule adherence and service level can indicate how well agents are adhering to their schedules in order to meet service level goals.

    • Analyzing the corre...

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
No response

I applied via Referral and was interviewed in Oct 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(3 Questions)

  • Q1. How to reduce attrition
  • Ans. 

    To reduce attrition, focus on employee engagement, career development, work-life balance, and effective communication.

    • Improve communication between management and employees

    • Provide opportunities for career growth and development

    • Offer work-life balance initiatives such as flexible schedules or remote work options

    • Create a positive work environment that promotes employee engagement and satisfaction

  • Answered by AI
  • Q2. How to control shrinkage
  • Ans. 

    Shrinkage can be controlled by implementing strict inventory management practices.

    • Implementing regular inventory audits to track discrepancies

    • Training employees on proper handling and storage of products

    • Utilizing security measures such as surveillance cameras and security tags

    • Analyzing sales data to identify patterns of shrinkage

    • Implementing a system for reporting and investigating any suspected theft or loss

  • Answered by AI
  • Q3. How to improve communication
  • Ans. 

    Improving communication involves active listening, clear messaging, feedback, and utilizing various channels.

    • Encourage active listening to ensure understanding

    • Provide clear and concise messages to avoid confusion

    • Offer feedback regularly to address any issues or concerns

    • Utilize various communication channels such as emails, meetings, and instant messaging

    • Implement communication training for team members

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. How to reduce error count
  • Ans. 

    To reduce error count, implement standardized processes, provide training, conduct regular audits, and encourage open communication.

    • Implement standardized processes to ensure consistency and reduce human error

    • Provide training to employees to improve skills and knowledge

    • Conduct regular audits to identify and address potential errors

    • Encourage open communication to allow team members to discuss and resolve issues

    • Utilize t

  • Answered by AI
  • Q2. How to manage team

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. About normal WFM questions and about me
Round 2 - One-on-one 

(1 Question)

  • Q1. Interviewer asked about deep WFM things
Round 3 - Aptitude Test 

It was excel test which was based on WFM questions

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Apr 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

General Aptitude and Communication Test

Round 3 - Assignment 

Excel and Workforce Management Technical test

Round 4 - One-on-one 

(3 Questions)

  • Q1. Workload Calculations
  • Q2. Schedule Tools such as IEX, Calabrio, Verint
  • Q3. Realtime scenrios
Round 5 - One-on-one 

(2 Questions)

  • Q1. Realtime Scenrios
  • Q2. No other questions, Explained Job Description

Interview Preparation Tips

Topics to prepare for IntouchCX Senior Real Time Analyst interview:
  • Real Time Analysis
  • call center
Interview preparation tips for other job seekers - Realtime Scenrios are asked most, so be genuine don't add any fake experience

Team Lead Operations Interview Questions & Answers

Foundever user image Jayeshkumar R Purohit

posted on 20 Aug 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Feb 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. General introduction
Round 3 - Behavioral 

(2 Questions)

  • Q1. Tell me about yourself!
  • Q2. What positive changes would you like to bring to the organization?
  • Ans. As a Team Leader in the BPO organization, I would like to implement several positive changes. Firstly, I'd focus on enhancing communication within the team and with clients, fostering a more transparent and collaborative environment. Additionally, I'd introduce ongoing training and skill development programs to ensure the team stays up-to-date with industry trends. Streamlining processes to increase efficiency, along w...
  • Answered by Jayeshkumar R Purohit

Interview Preparation Tips

Interview preparation tips for other job seekers - Effective and confident, Presentable impressive attitude, and knowledge of the roles and responsibilities.
Round 1 - Case Study 

You just need to focus on your grammer and English speaking

Round 2 - One-on-one 

(3 Questions)

  • Q1. He will give any topic on which you will have to discuss
  • Q2. For example environment global warming traffic etc
  • Q3. Any topic which is related to any political party or social issues

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be normal behave normal Don't behave like you are getting nervous
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Dec 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Can you provide an overview of your career?
  • Ans. 

    I have over 10 years of experience in process improvement and leadership roles in various industries.

    • Started my career as a process analyst at XYZ Company

    • Promoted to process improvement manager at ABC Corporation

    • Led a team of process engineers to streamline operations and increase efficiency

    • Implemented Lean Six Sigma methodologies to reduce waste and improve quality

    • Currently serving as a Process Leader at DEF Industrie

  • Answered by AI
Round 3 - Technical 

(1 Question)

  • Q1. What are the technical aspects of the roles and responsibilities associated with your job?
  • Ans. 

    Technical aspects include process optimization, data analysis, software proficiency, and continuous improvement.

    • Utilizing software tools for data analysis and process monitoring

    • Implementing process improvements based on data insights

    • Ensuring compliance with technical standards and regulations

    • Collaborating with cross-functional teams to drive process efficiency

    • Training team members on technical aspects of the process

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Review the company information and the job nature outlined in the job description provided by the HR.

I applied via Referral and was interviewed in Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - Aptitude Test 

Question framed on Maths And Health Insurance. Regarding Proc codes

Round 3 - One-on-one 

(2 Questions)

  • Q1. Introduction yourself then about education background
  • Q2. About your experience on your LOB and Value added Certificate courses and projects

Interview Preparation Tips

Interview preparation tips for other job seekers - Before applying go to company website and check about company's profile and go through Job Description shared through mail for your reference and work on those slides then coming to experience let you know what have you learnt from previous company and worked on any projects please include those for eye catching

Teleperformance Interview FAQs

How to prepare for Teleperformance Real Time Analyst interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Teleperformance. The most common topics and skills that interviewers at Teleperformance expect are WFM, Real Time Analysis, RTA, Transportation and Workforce Management.
What are the top questions asked in Teleperformance Real Time Analyst interview?

Some of the top questions asked at the Teleperformance Real Time Analyst interview -

  1. 1. All Basic Question Related to WFM like Occupancy , Shrinkage, attrition, SL/...read more
  2. Related to RTA and ...read more

Tell us how to improve this page.

Teleperformance Real Time Analyst Interview Process

based on 2 interviews

Interview experience

5
  
Excellent
View more

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Teleperformance Real Time Analyst Salary
based on 259 salaries
₹1.4 L/yr - ₹5.7 L/yr
11% less than the average Real Time Analyst Salary in India
View more details

Teleperformance Real Time Analyst Reviews and Ratings

based on 50 reviews

3.9/5

Rating in categories

3.6

Skill development

3.5

Work-life balance

2.8

Salary

4.1

Job security

3.6

Company culture

3.2

Promotions

3.6

Work satisfaction

Explore 50 Reviews and Ratings
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Noida,

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2-6 Yrs

₹ 2.2-5 LPA

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