Teleperformance Real Time Analyst Interview Questions and Answers

Q1. How to reduce attrition
Ans. 
To reduce attrition, focus on employee engagement, career development, work-life balance, and effective communication.
• Improve communication between management and employees

• Provide opportunities for career growth and development

• Offer work-life balance initiatives such as flexible schedules or remote work options

• Create a positive work environment that promotes employee engagement and satisfaction
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Q2. How to control shrinkage
Ans. 
Shrinkage can be controlled by implementing strict inventory management practices.
• Implementing regular inventory audits to track discrepancies

• Training employees on proper handling and storage of products

• Utilizing security measures such as surveillance cameras and security tags

• Analyzing sales data to identify patterns of shrinkage

• Implementing a system for reporting and investigating any suspected theft or loss
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Q3. How to improve communication
Ans. 
Improving communication involves active listening, clear messaging, feedback, and utilizing various channels.
• Encourage active listening to ensure understanding

• Provide clear and concise messages to avoid confusion

• Offer feedback regularly to address any issues or concerns

• Utilize various communication channels such as emails, meetings, and instant messaging

• Implement communication training for team members
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Q1. How to reduce error count
Ans. 
To reduce error count, implement standardized processes, provide training, conduct regular audits, and encourage open communication.
• Implement standardized processes to ensure consistency and reduce human error

• Provide training to employees to improve skills and knowledge

• Conduct regular audits to identify and address potential errors

• Encourage open communication to allow team members to discuss and resolve issues

• Utilize t
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Q2. How to manage team
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Q1. Explain about Hyderabad(mostly asked present place people who lived)
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Q2. Introduce yourself?
Ans. 
I am a highly motivated and experienced A.r caller with a strong background in customer service and communication skills.
• Experienced in handling inbound and outbound calls

• Skilled in resolving customer queries and issues

• Proficient in using CRM software to update customer information
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Q1. Explain about schooling life ?
Ans. 
Schooling life was a formative period filled with learning, friendships, and personal growth.
• Attending classes and learning new subjects

• Making friends and forming relationships

• Participating in extracurricular activities like sports or clubs

• Dealing with challenges like exams and peer pressure

• Developing skills and interests that shape future career paths
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Q2. Explain about your dream?
Ans. 
My dream is to travel the world and experience different cultures.
• Traveling to countries in Asia, Europe, Africa, and South America

• Learning new languages and trying different cuisines

• Immersing myself in local traditions and customs

• Exploring historical landmarks and natural wonders

• Meeting people from diverse backgrounds and making lifelong memories
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Q3. Reason for choosing this particular domain?
Ans. 
I chose this domain because of my passion for helping people and my interest in the healthcare industry.
• Passion for helping others

• Interest in healthcare industry

• Opportunity to make a positive impact

• Desire to learn and grow in this field
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Q1. Tell me about yourself.
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Q2. What is your understanding of the job description?
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Q1. About normal WFM questions and about me
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Q1. Interviewer asked about deep WFM things
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It was excel test which was based on WFM questions

General Aptitude and Communication Test

Excel and Workforce Management Technical test

Q1. Workload Calculations
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Q2. Schedule Tools such as IEX, Calabrio, Verint
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Q3. Realtime scenrios
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Q1. Realtime Scenrios
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Q2. No other questions, Explained Job Description
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Q1. What was the last conflict with your manager?
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Q1. General introduction
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Q1. Tell me about yourself!
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Q2. What positive changes would you like to bring to the organization?
Ans. As a Team Leader in the BPO organization, I would like to implement several positive changes. Firstly, I'd focus on enhancing communication within the team and with clients, fostering a more transparent and collaborative environment. Additionally, I'd introduce ongoing training and skill development programs to ensure the team stays up-to-date with industry trends. Streamlining processes to increase efficiency, along w...read more
Answered by Jayeshkumar R Purohit
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