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Teleperformance
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I applied via Naukri.com and was interviewed in Feb 2021. There were 4 interview rounds.
I applied via LinkedIn and was interviewed in Oct 2024. There was 1 interview round.
The correlation between WFM terms refers to the relationship between different terms used in Workforce Management.
Correlation between WFM terms helps in understanding how different factors impact each other in workforce management.
For example, the correlation between schedule adherence and service level can indicate how well agents are adhering to their schedules in order to meet service level goals.
Analyzing the corre...
posted on 19 Nov 2024
I applied via Referral and was interviewed in Oct 2024. There were 2 interview rounds.
To reduce attrition, focus on employee engagement, career development, work-life balance, and effective communication.
Improve communication between management and employees
Provide opportunities for career growth and development
Offer work-life balance initiatives such as flexible schedules or remote work options
Create a positive work environment that promotes employee engagement and satisfaction
Shrinkage can be controlled by implementing strict inventory management practices.
Implementing regular inventory audits to track discrepancies
Training employees on proper handling and storage of products
Utilizing security measures such as surveillance cameras and security tags
Analyzing sales data to identify patterns of shrinkage
Implementing a system for reporting and investigating any suspected theft or loss
Improving communication involves active listening, clear messaging, feedback, and utilizing various channels.
Encourage active listening to ensure understanding
Provide clear and concise messages to avoid confusion
Offer feedback regularly to address any issues or concerns
Utilize various communication channels such as emails, meetings, and instant messaging
Implement communication training for team members
To reduce error count, implement standardized processes, provide training, conduct regular audits, and encourage open communication.
Implement standardized processes to ensure consistency and reduce human error
Provide training to employees to improve skills and knowledge
Conduct regular audits to identify and address potential errors
Encourage open communication to allow team members to discuss and resolve issues
Utilize t
It was excel test which was based on WFM questions
I applied via LinkedIn and was interviewed in Apr 2023. There were 5 interview rounds.
General Aptitude and Communication Test
Excel and Workforce Management Technical test
posted on 20 Aug 2023
I applied via Referral and was interviewed in Feb 2023. There were 3 interview rounds.
You just need to focus on your grammer and English speaking
I applied via Approached by Company and was interviewed in Dec 2022. There were 3 interview rounds.
I have over 10 years of experience in process improvement and leadership roles in various industries.
Started my career as a process analyst at XYZ Company
Promoted to process improvement manager at ABC Corporation
Led a team of process engineers to streamline operations and increase efficiency
Implemented Lean Six Sigma methodologies to reduce waste and improve quality
Currently serving as a Process Leader at DEF Industrie
Technical aspects include process optimization, data analysis, software proficiency, and continuous improvement.
Utilizing software tools for data analysis and process monitoring
Implementing process improvements based on data insights
Ensuring compliance with technical standards and regulations
Collaborating with cross-functional teams to drive process efficiency
Training team members on technical aspects of the process
I applied via Referral and was interviewed in Oct 2022. There were 3 interview rounds.
Question framed on Maths And Health Insurance. Regarding Proc codes
based on 2 interviews
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