Service Management Specialist Interview Questions and Answers

ITIL is a framework for IT service management that focuses on aligning IT services with the needs of the business.

• ITIL stands for Information Technology Infrastructure Library

• It provides a set of best practices for IT service management

• ITIL consists of five core publications: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement

• ITIL is widely adopted by organizations around the world

• ITIL certification is available for indiv...read more