Service Management Specialist
Service Management Specialist Interview Questions and Answers
Q1. ITIL overview
ITIL is a framework for IT service management that focuses on aligning IT services with the needs of the business.
ITIL stands for Information Technology Infrastructure Library
It provides a set of best practices for IT service management
ITIL consists of five core publications: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement
ITIL is widely adopted by organizations around the world
ITIL certification is available for indiv...read more
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