Correlation between WFM terms

Question

Accepted Answer

The correlation between WFM terms refers to the relationship between different terms used in Workforce Management.

Correlation between WFM terms helps in understanding how different factors impact each other in workforce management.
For example, the correlation between schedule adherence and service level can indicate how well agents are adhering to their schedules in order to meet service level goals.
Analyzing the correlation between forecast accuracy and staffing levels can help in optimizing workforce planning and resource allocation.
Understanding the correlation between shrinkage and productivity can highlight areas for improvement in workforce efficiency.