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Concentrix Corporation Real Time Management Associate Interview Questions and Answers
Concentrix Corporation Real Time Management Associate Interview Experiences
1 interview found
Anonymous
Selected
I applied via Walk-in and was interviewed before Mar 2023. There were 2 interview rounds.
HR will most likely handle their own candidate. Any candidate referred by employees will wait their azzzz off and send back home.
(2 Questions)
- Q1. Tell me something about yourself.
- Q2. How do you see yourself in the next 5-10 years
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Top trending discussions
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Shreya Mukherjee
Selected
I applied via LinkedIn and was interviewed in Oct 2024. There was 1 interview round.
(2 Questions)
- Q1. WFM basics like SLA
- Q2. Correlation between WFM terms
- Ans.
The correlation between WFM terms refers to the relationship between different terms used in Workforce Management.
Correlation between WFM terms helps in understanding how different factors impact each other in workforce management.
For example, the correlation between schedule adherence and service level can indicate how well agents are adhering to their schedules in order to meet service level goals.
Analyzing the corre...
(1 Question)
- Q1. About normal WFM questions and about me
(1 Question)
- Q1. Interviewer asked about deep WFM things
It was excel test which was based on WFM questions
Selected
I applied via LinkedIn and was interviewed in Apr 2023. There were 5 interview rounds.
General Aptitude and Communication Test
Excel and Workforce Management Technical test
(3 Questions)
- Q1. Workload Calculations
- Q2. Schedule Tools such as IEX, Calabrio, Verint
- Q3. Realtime scenrios
(2 Questions)
- Q1. Realtime Scenrios
- Q2. No other questions, Explained Job Description
Interview Preparation Tips
- Real Time Analysis
- call center
JYOTHI SAHU
Selected
I applied via Referral and was interviewed in Sep 2023. There were 5 interview rounds.
(1 Question)
- Q1. About my experience skills and expected salary
(1 Question)
- Q1. Online assessment
(1 Question)
- Q1. About core related like SLA, occupancy,ASA, AHT, excel etc
(1 Question)
- Q1. Salary discussion
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Interview Questionnaire
2 Questions
- Q1. What is the correlation between service level & occupancy?
- Ans.
Service level and occupancy have a positive correlation.
Service level is the percentage of calls answered within a specific time frame.
Occupancy is the percentage of time agents spend handling calls.
Higher occupancy can lead to lower service level as agents may be busy with other tasks.
Lower occupancy can result in higher service level as agents are readily available to answer calls.
Optimizing occupancy levels is cruci...
- Q2. What is concurrency and formula of it?
- Ans.
Concurrency is the number of tasks that can be executed simultaneously in a system.
Concurrency is important in real-time analysis to ensure that the system can handle the workload.
Formula for concurrency is: Concurrency = (Total workload in seconds) / (Average handling time in seconds)
For example, if the total workload is 3600 seconds and the average handling time is 10 seconds, then the concurrency would be 360.
Concur...
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Skills evaluated in this interview
I applied via LinkedIn and was interviewed before Oct 2021. There were 3 interview rounds.
(1 Question)
- Q1. Introduction and experience
(1 Question)
- Q1. Will check knowledge and excel formulas
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Feb 2021. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. 1. All Basic Question Related to WFM like Occupancy , Shrinkage, attrition, SL/SLA etc... 2.Why you are looking for job change ? 3.Skill set and Work Experience and Scenario based Q and Finnally Salary exp...
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Interview Questionnaire
1 Question
- Q1. Related to RTA and WFM
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Concentrix Corporation Real Time Management Associate Reviews and Ratings
based on 9 reviews
Rating in categories
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|  ₹0.9 L/yr - ₹7 L/yr |
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