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IntouchCX Customer Service Representative 1 Interview Questions and Answers

Updated 10 Dec 2024

IntouchCX Customer Service Representative 1 Interview Experiences

2 interviews found

Customer Service Representative 1 Interview Questions & Answers

user image Anonymous

posted on 10 Dec 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - Aptitude Test 

Just basic behavioral aptitude questions that you had to say you agree, disagree or somewhere in between.

Round 2 - Technical 

(1 Question)

  • Q1. Mock customer support chat exam
    • Add your answer

Customer Service Representative 1 Interview Questions & Answers

user image Anonymous

posted on 3 Aug 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Aug 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. What do you know About customer service
  • Ans. 

    Customer service involves providing assistance and support to customers before, during, and after a purchase.

    • Customer service is all about meeting the needs and expectations of customers.

    • It involves actively listening to customers, addressing their concerns, and finding solutions to their problems.

    • Good customer service can lead to customer satisfaction, loyalty, and repeat business.

    • Examples: answering phone calls, resp...

    • Answered by AI
    Add your answer
Round 2 - Assignment 

Typing test & chat assessment will be there

Interview Preparation Tips

Interview preparation tips for other job seekers - Chat assessment will be there

Customer Service Representative 1 Interview Questions Asked at Other Companies

asked in BCD Travel
Q1. 1. US City Airport codes. 2. International route from US or to US ... read more
View answer (1)
asked in IntouchCX
Q2. What do you know About customer service
View answer (1)
asked in Etech Global Services
Q3. How to sell the product
View answer (1)
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Top trending discussions

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Interview Tips & Stories
2w
a business analyst
Best answer to give to HR on why am I on notice!
Hi, I have recently left my job and on my notice with 20 days pending. While giving interviews, when the HR asks me what's the notice I say it's 30 days (officially 60 days). But since only 20 days are left, is it better to tell them outright that I'm on notice or wait for them to ask? 1 or 2 replies I have thought of if they ask why I am already on notice is - "In my current role I was not able to leverage and improve my current skills optimally and it was detrimental to my career path of working towards Product from Business Analyst. With the decision to change company and since I have given quite a few interviews in the last 1.5 months, I decided to put down my papers in order to mitigate the risk of not getting an offer due to a longer notice period." I would like some reviews or feedback on this or is there a better answer to give so that I don't lose much leverage during the interview process. Thanks! P.S. This is for a job in India.
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Customer Service Executive Interview Questions & Answers

Concentrix Corporation user image

posted on 23 Nov 2021

I applied via Walk-in and was interviewed before Nov 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Why should I hire you
    • Add your answer
  • Q2. Tell me about your self
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Interview Preparation Tips

Interview preparation tips for other job seekers - Easy interview process for me

Customer Service Associate Interview Questions & Answers

Teleperformance user image Anonymous

posted on 22 Mar 2021

I applied via Recruitment Consultant and was interviewed before Mar 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Why do you chose BPO. What do u mean by bpo. What is customer service. Why not other companies.
  • Ans. 

    I chose BPO because of its customer-centric approach and opportunities for growth.

    • BPO stands for Business Process Outsourcing, which involves outsourcing non-core business functions to a third-party provider.

    • Customer service is a crucial aspect of BPO, as it involves handling customer queries, complaints, and providing solutions.

    • I chose BPO because of its focus on customer satisfaction and the potential for career grow...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and speak whatever comes to Ur mind don't hesitate.. be careful.
You need the job they dont ..
Be straightforward if not good at buttering

Customer Service Associate Interview Questions & Answers

Teleperformance user image Anonymous

posted on 25 May 2022

I applied via Referral and was interviewed before May 2021. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. What's your expectations towards you as a better person
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing special you can be confident

Customer Service Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 27 Jan 2020

I applied via Recruitment Consultant and was interviewed before Jan 2019. There was 1 interview round.

Interview Questionnaire 

5 Questions

  • Q1. Tell me about yourself.
    • View 2 more answers
  • Q2. Questions related to previous job.
    • Add your answer
  • Q3. Typing test and Versant Round
    • Add your answer
  • Q4. Speak on any one topic
    • Add your answer
  • Q5. Why you want to join this company?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Answer the questions with confidence and don't behave casually.

Customer Service Associate Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 10 Oct 2020

I applied via Recruitment Consultant and was interviewed before Oct 2019. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. How do you find yourself fit for this Job role ?
    • Add your answer
  • Q2. What are your salary expectations ?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - You should be very good with communication, especially for languages you are selected for. Also keep in mind that salary negotiations are pretty much pointless if you are a fresher.

Customer Service Executive Interview Questions & Answers

Conneqt Business Solutions user image Anonymous

posted on 12 Feb 2018

I applied via Other

Interview Preparation Tips

General Tips: It is so easy.First round with HR in english, Basic questions asked after telephonic interview in language. That's all.
Skills: Communication And Confidence, Communication
Duration: <1 week

Customer Service Associate Interview Questions & Answers

Conneqt Business Solutions user image Anonymous

posted on 7 Nov 2019

I applied via Naukri.com

Interview Questionnaire 

4 Questions

  • Q1. Introduce yourself
    • Add your answer
  • Q2. Some Q.About last experience
    • Add your answer
  • Q3. Salary Expectations
    • Add your answer
  • Q4. Are you do this job
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Communication skills , Computer Skills,

Customer Service Executive Interview Questions & Answers

Conneqt Business Solutions user image Rahul Agarwal

posted on 16 Jan 2020

I applied via Referral and was interviewed before Jan 2019. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. This company all about voice Process just they will looking to your communication skill so they will be asking self intro & about your own place info
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just speak properly don't be nervous & there is OK to mistake while communicating but not more that's it
More about working at IntouchCX

IntouchCX Interview FAQs

How many rounds are there in IntouchCX Customer Service Representative 1 interview?
IntouchCX interview process usually has 2 rounds. The most common rounds in the IntouchCX interview process are HR, Assignment and Aptitude Test.
What are the top questions asked in IntouchCX Customer Service Representative 1 interview?

Some of the top questions asked at the IntouchCX Customer Service Representative 1 interview -

  1. What do you know About customer serv...read more
  2. Mock customer support chat e...read more

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IntouchCX Customer Service Representative 1 Interview Process

based on 2 interviews

Interview experience

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Good
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