Interview Questions

  • Reviews
  • Salaries
  • Interview Questions
  • About Company
  • Benefits
  • Jobs
  • Office Photos
  • Community
+ Contribute
notification
notification
Login
Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by IntouchCX Team. If you also belong to the team, you can get access from here

IntouchCX Verified Tick

Compare button icon Compare button icon Compare
2.9

based on 1.9k Reviews

Play video Play video Video summary

Filter interviews by

Clear (1)

IntouchCX Customer Service Representative 1 Interview Questions and Answers

Updated 10 Dec 2024

IntouchCX Customer Service Representative 1 Interview Experiences

2 interviews found

Customer Service Representative 1 Interview Questions & Answers

user image Anonymous

posted on 10 Dec 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - Aptitude Test 

Just basic behavioral aptitude questions that you had to say you agree, disagree or somewhere in between.

Round 2 - Technical 

(1 Question)

  • Q1. Mock customer support chat exam
    • Add your answer

Customer Service Representative 1 Interview Questions & Answers

user image Anonymous

posted on 3 Aug 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Aug 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. What do you know About customer service
  • Ans. 

    Customer service involves providing assistance and support to customers before, during, and after a purchase.

    • Customer service is all about meeting the needs and expectations of customers.

    • It involves actively listening to customers, addressing their concerns, and finding solutions to their problems.

    • Good customer service can lead to customer satisfaction, loyalty, and repeat business.

    • Examples: answering phone calls, resp...

    • Answered by AI
    Add your answer
Round 2 - Assignment 

Typing test & chat assessment will be there

Interview Preparation Tips

Interview preparation tips for other job seekers - Chat assessment will be there

Customer Service Representative 1 Interview Questions Asked at Other Companies

asked in BCD Travel
Q1. 1. US City Airport codes. 2. International route from US or to US ... read more
View answer (1)
asked in IntouchCX
Q2. What do you know About customer service
View answer (1)
asked in Etech Global Services
Q3. How to sell the product
View answer (1)
View All

Top trending discussions

View All
Interview Tips & Stories
4d (edited)
timepasstiwari
·
A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours... read more
Got a question about IntouchCX?
Ask anonymously on communities.

Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

Concentrix Corporation user image

posted on 22 Sep 2022

I applied via Walk-in and was interviewed before Sep 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

Some basics maths, reassoning question and grammer.

Round 3 - HR 

(1 Question)

  • Q1. Mainly questions asked are general and must be confident and be firm with what you speak.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The main thing to keep in mind while appearing for interview is be crystal clear and I would say confident is the main pillar stone.

Customer Service Associate Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 2 Feb 2021

I applied via Walk-in and was interviewed before Feb 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Like what is ur memorable day, what is ur sallery expections, why should I hire u,
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - When you go to give interviews you have faith in yourself and think that you will do it all

Customer Service Associate Interview Questions & Answers

Infosys user image Anonymous

posted on 25 Jan 2021

I applied via Referral and was interviewed in Jul 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. About me and the general knowledge questions
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was held for very short notice they asked all the general questions I gave them all the answers and sometimes because of the consultant I had to face a issue as a fresher it was nice

Customer Service Associate Interview Questions & Answers

Tech Mahindra user image kagdan45

posted on 11 Sep 2020

I applied via Indeed and was interviewed in Aug 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. They asked basic question from your resume which you mentioned. Just be careful about each and every word you written on your cv.
    • Add your answer
  • Q2. Ask question on skills, like how you handle to work in pressure. What you long term goal and short term goal.
    • Add your answer
  • Q3. Tell why you left your last company?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - just be confident, and answer briefly about everything and be calm.

Customer Service Associate Interview Questions & Answers

Wipro user image Anonymous

posted on 19 Jan 2021

I applied via Recruitment Consultant and was interviewed in Jul 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What do You know about SHIKSHA ?
    • Add your answer
  • Q2. What reminds you to think of your mother everytime you eat
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Politely admit if you dont know any of the interview answers and assure them whether you get the job or not but definitely will try to learn that.

Customer Service Associate Interview Questions & Answers

Tech Mahindra user image

posted on 29 May 2021

I applied via Walk-in and was interviewed before May 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about yourself and work history
    • Add your answer
  • Q2. Why did you leave those companies
    • Add your answer
  • Q3. Grammar test and simple topics to speak on a minute
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Two rounds of interview. VnA and Operations round. Be prepared with vna round through youtube and google. There could also be simple grammar test online. Give answers in simple and point wise in operations round.Its not difficult to crack.

Customer Service Associate Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 8 May 2021

Interview Questionnaire 

1 Question

  • Q1. Tell us about your work experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Communicate well

Customer Service Associate Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 10 Oct 2020

I applied via Recruitment Consultant and was interviewed before Oct 2019. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. How do you find yourself fit for this Job role ?
    • Add your answer
  • Q2. What are your salary expectations ?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - You should be very good with communication, especially for languages you are selected for. Also keep in mind that salary negotiations are pretty much pointless if you are a fresher.
Contribute & help others!
anonymous
You can choose to be anonymous
More about working at IntouchCX

IntouchCX Interview FAQs

How many rounds are there in IntouchCX Customer Service Representative 1 interview?
IntouchCX interview process usually has 2 rounds. The most common rounds in the IntouchCX interview process are HR, Assignment and Aptitude Test.
What are the top questions asked in IntouchCX Customer Service Representative 1 interview?

Some of the top questions asked at the IntouchCX Customer Service Representative 1 interview -

  1. What do you know About customer serv...read more
  2. Mock customer support chat e...read more

Recently Viewed

JOBS

Bosch Global Software Technologies

No Jobs

INTERVIEWS

IntouchCX

No Interviews

INTERVIEWS

Synergy Maritime

No Interviews

DESIGNATION

INTERVIEWS

Lam Research

No Interviews

DESIGNATION

DESIGNATION

INTERVIEWS

Synergy Maritime

No Interviews

INTERVIEWS

Lam Research

No Interviews

JOBS

Bosch Global Software Technologies

No Jobs

Tell us how to improve this page.

IntouchCX Interviews By Designations

Interview Questions for Popular Designations

IntouchCX Customer Service Representative 1 Interview Process

based on 2 interviews

Interview experience

4.5
  
Good
View more

Interview Questions from Similar Companies

TCS Interview Questions
3.7
 • 10.4k Interviews
Infosys Interview Questions
3.6
 • 7.5k Interviews
Wipro Interview Questions
3.7
 • 5.6k Interviews
Capgemini Interview Questions
3.7
 • 4.8k Interviews
Tech Mahindra Interview Questions
3.5
 • 3.8k Interviews
HCLTech Interview Questions
3.5
 • 3.8k Interviews
Genpact Interview Questions
3.8
 • 3.1k Interviews
Teleperformance Interview Questions
3.9
 • 1.8k Interviews
Concentrix Corporation Interview Questions
3.8
 • 1.6k Interviews
WNS Interview Questions
3.4
 • 1k Interviews
View all
IntouchCX Salaries in India
E Support Officer
1.3k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Senior E Support Officer
620 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Senior Consultant
316 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Quality Analyst
260 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Customer Support Executive
241 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Explore more salaries
Compare IntouchCX with

Concentrix Corporation

3.8
Compare

Teleperformance

3.9
Compare

Foundever

3.6
Compare

Wipro

3.7
Compare
Popular Calculators
Are you paid fairly?
Monthly In-hand Salary Calculator
Gratuity Calculator
HRA Calculator
Salary Hike Calculator
Did you find this page helpful?
Yes No
write
Share an Interview