Customer Service Representative 1 Interview Questions and Answers

The candidate is asked about US City Airport codes, international routes to/from the US, ticketing commands, and itinerary commands.

• US City Airport codes include JFK (New York), LAX (Los Angeles), ORD (Chicago), ATL (Atlanta), etc.

• International routes from the US include JFK to LHR (London Heathrow), LAX to NRT (Tokyo Narita), ORD to CDG (Paris Charles de Gaulle), etc.

• Ticketing commands may include issuing tickets, changing reservations, refunding tickets, etc.

• Itinerary comma...read more

Customer service involves providing assistance and support to customers before, during, and after a purchase.

• Customer service is all about meeting the needs and expectations of customers.

• It involves actively listening to customers, addressing their concerns, and finding solutions to their problems.

• Good customer service can lead to customer satisfaction, loyalty, and repeat business.

• Examples: answering phone calls, responding to emails, resolving complaints, providing product ...read more

To sell the product, focus on highlighting its unique features, benefits, and value proposition to the customer.

• Understand the customer's needs and tailor your pitch accordingly.

• Highlight the product's key features and how they solve the customer's problems.

• Emphasize the benefits of using the product, such as saving time or money.

• Use storytelling or testimonials to showcase how the product has helped others.

• Offer a demo or trial to let the customer experience the product firs...read more