Associate Voice

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Associate Voice Interview Questions and Answers

Updated 17 Jun 2022

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Q1. List any four important components of good customer service.

Ans.

Four important components of good customer service are empathy, responsiveness, knowledge, and professionalism.

  • Empathy: Understanding and addressing the customer's needs and emotions.

  • Responsiveness: Promptly and effectively addressing customer inquiries and issues.

  • Knowledge: Having a deep understanding of the product or service being offered.

  • Professionalism: Maintaining a courteous and respectful attitude towards customers.

Q2. What is Customer service ?

Ans.

Customer service is the assistance and support provided to customers before, during, and after a purchase.

  • It involves addressing customer inquiries and concerns

  • Providing product information and recommendations

  • Resolving complaints and issues

  • Ensuring customer satisfaction and loyalty

  • Examples include phone and email support, live chat, and in-person assistance

Associate Voice Jobs

International semi voice associate 0-4 years
Sutherland
3.6
Bangalore / Bengaluru
Voice Associate 1-5 years
Firstsource
3.7
₹ 3 L/yr - ₹ 5 L/yr
Mumbai
International VOICE Associate 0-5 years
Sutherland global services
3.6
Hyderabad / Secunderabad
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