Associate Voice Interview Questions and Answers

Four important components of good customer service are empathy, responsiveness, knowledge, and professionalism.

• Empathy: Understanding and addressing the customer's needs and emotions.

• Responsiveness: Promptly and effectively addressing customer inquiries and issues.

• Knowledge: Having a deep understanding of the product or service being offered.

• Professionalism: Maintaining a courteous and respectful attitude towards customers.

Customer service is the assistance and support provided to customers before, during, and after a purchase.

• It involves addressing customer inquiries and concerns

• Providing product information and recommendations

• Resolving complaints and issues

• Ensuring customer satisfaction and loyalty

• Examples include phone and email support, live chat, and in-person assistance