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IntouchCX
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I applied via Walk-in and was interviewed in Mar 2024. There were 3 interview rounds.
Topic of your choice
I applied via Naukri.com
Simple English grammar
Email and essay writing
I applied via Campus Placement and was interviewed in Aug 2023. There were 4 interview rounds.
What was the most difficult period in your life
I applied via Approached by Company and was interviewed before Jan 2024. There were 2 interview rounds.
My memorable day was when I graduated from college.
Graduation day from college
Celebrating with family and friends
Feeling accomplished and proud
Reflecting on years of hard work and dedication
I have over 3 years of experience in customer service roles, including handling inquiries, resolving issues, and providing excellent support.
Managed high volume of customer inquiries via phone, email, and chat
Resolved customer complaints and issues in a timely and professional manner
Provided product information and assistance to customers
Collaborated with other departments to ensure customer satisfaction
Received positi...
The room is spacious with large windows, a cozy fireplace, and comfortable furniture.
Spacious with large windows
Cozy fireplace
Comfortable furniture
Customer support involves assisting customers with their inquiries, issues, and feedback to ensure a positive experience.
Providing timely and accurate responses to customer inquiries
Resolving customer issues and complaints effectively
Offering product or service recommendations based on customer needs
Collecting and analyzing customer feedback to improve products or services
Maintaining a positive and professional attitud
IntouchCX interview questions for popular designations
I applied via Walk-in and was interviewed in Feb 2024. There were 3 interview rounds.
2 assessment they will give to you one is essay writing without grammatical errors and vocabulary
Get interview-ready with Top IntouchCX Interview Questions
I applied via Referral and was interviewed in Feb 2024. There were 3 interview rounds.
Write about self intro and few grammar questions
I applied via Walk-in and was interviewed in Jun 2024. There were 3 interview rounds.
BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.
BPO companies handle tasks like customer service, technical support, data entry, and back-office operations for other businesses.
It helps companies focus on their core competencies while reducing costs and improving efficiency.
Examples of BPO companies include Teleperformance, Convergys, a
It was about grammar and fill in the blanks
I applied via Flm and was interviewed before Nov 2020. There was 1 interview round.
Experienced CCE Executive with a strong background in customer service and team management.
Over 5 years of experience in customer service roles
Managed a team of 15 customer service representatives
Implemented new customer service strategies that improved customer satisfaction by 20%
Proficient in CRM software and data analysis tools
I expect the organization to provide a supportive work environment, opportunities for growth, and clear communication.
Supportive work environment with a positive company culture
Opportunities for professional growth and advancement
Clear communication from leadership regarding goals and expectations
I am a dedicated and experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.
I have over 5 years of experience in customer service roles
I am skilled in handling customer inquiries, complaints, and feedback
I have a proven track record of meeting and exceeding customer satisfaction goals
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The duration of IntouchCX interview process can vary, but typically it takes about less than 2 weeks to complete.
based on 190 interviews
Interview experience
based on 1.9k reviews
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E Support Officer
1.3k
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Senior E Support Officer
620
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Senior Consultant
316
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Quality Analyst
260
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Customer Support Executive
241
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