IntouchCX Interview Questions, Process, and Tips

Q1. Write a topic with your own What is your memorable day
Ans. 
My memorable day was when I graduated from college.
• Graduation day from college

• Celebrating with family and friends

• Feeling accomplished and proud

• Reflecting on years of hard work and dedication
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Q2. Can you describe your previous experience?
Ans. 
I have over 3 years of experience in customer service roles, including handling inquiries, resolving issues, and providing excellent support.
• Managed high volume of customer inquiries via phone, email, and chat

• Resolved customer complaints and issues in a timely and professional manner

• Provided product information and assistance to customers

• Collaborated with other departments to ensure customer satisfaction

• Received positi...read more
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Q1. General Introduction
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Q2. Describe the room
Ans. 
The room is spacious with large windows, a cozy fireplace, and comfortable furniture.
• Spacious with large windows

• Cozy fireplace

• Comfortable furniture
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Q3. What you know about customer support
Ans. 
Customer support involves assisting customers with their inquiries, issues, and feedback to ensure a positive experience.
• Providing timely and accurate responses to customer inquiries

• Resolving customer issues and complaints effectively

• Offering product or service recommendations based on customer needs

• Collecting and analyzing customer feedback to improve products or services

• Maintaining a positive and professional attitud
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Q1. 1 tell me about your self 2 about your previous experience 3 about bpo
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2 assessment they will give to you one is essay writing without grammatical errors and vocabulary

Q1. Iam not qualified for this round
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Q1. Self intro roles responsibilities
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Write about self intro and few grammar questions

Q1. About sales, just normal conversation
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Q1. Self introduction
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Q2. Tell me about BPO
Ans. 
BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.
• BPO companies handle tasks like customer service, technical support, data entry, and back-office operations for other businesses.

• It helps companies focus on their core competencies while reducing costs and improving efficiency.

• Examples of BPO companies include Teleperformance, Convergys, a
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It was about grammar and fill in the blanks

Q1. Strength and weakness
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Q2. Why do we hire you
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Q1. General questions ❓
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Q2. Self introduction
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Q1. Tell about yourself
Ans. 
Experienced CCE Executive with a strong background in customer service and team management.
• Over 5 years of experience in customer service roles

• Managed a team of 15 customer service representatives

• Implemented new customer service strategies that improved customer satisfaction by 20%

• Proficient in CRM software and data analysis tools
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Q2. What you expect from the organization
Ans. 
I expect the organization to provide a supportive work environment, opportunities for growth, and clear communication.
• Supportive work environment with a positive company culture

• Opportunities for professional growth and advancement

• Clear communication from leadership regarding goals and expectations
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