Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by IntouchCX Team. If you also belong to the team, you can get access from here

IntouchCX Verified Tick

Compare button icon Compare button icon Compare

Filter interviews by

IntouchCX Interview Questions, Process, and Tips

Updated 28 Feb 2025

Top IntouchCX Interview Questions and Answers

View all 56 questions

IntouchCX Interview Experiences

Popular Designations

192 interviews found

Interview Questions & Answers

user image Anonymous

posted on 30 Apr 2024

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Mar 2024. There were 3 interview rounds.

Round 1 - Group Discussion 

Topic of your choice

Round 2 - HR 

(1 Question)

  • Q1. Typing and grammar test
Round 3 - Behavioral 

(2 Questions)

  • Q1. Where do you see your self in next five years. If given the opportunity
  • Q2. Prepare your own

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and careful. Use simple English.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com

Round 1 - Aptitude Test 

Simple English grammar

Round 2 - Assignment 

Email and essay writing

Round 3 - One-on-one 

(2 Questions)

  • Q1. With the manager about experience
  • Q2. Punctual and stick to company rules
Round 4 - HR 

(1 Question)

  • Q1. Client round and HR

Interview Preparation Tips

Interview preparation tips for other job seekers - Communication and technical skills are required

Senior Consultant 2 Interview Questions asked at other Companies

Q1. Difficulties faced during any implementations in past and what was the issue and how it was resolved
View answer (1)
IntouchCX Interview Questions and Answers for Freshers
illustration image
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed in Aug 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. I interviewed by H R Srinivas the intouch Business proces out source
  • Q2. What do you think our cimpany could do better
Round 3 - Technical 

(19 Questions)

  • Q1. Self introduction
  • Ans. I Myself C K Afsal Chullikkulavan basically from Dubai United Arab emirates.Doing my profession for National Bank of Ummual Qwain as a Bank Branch Manager and for National Bank of fujairah as a Bank Ruler.My Mummy she was a school teacher now retired from her duty and my papa he was a tea maker at Pullanghodu estate near to my city.I Married Dr Mrs Souda Afsal and i have one daughter also.she is studying 2nd std at Ala...
  • Answered Anonymously
  • Q2. What strategy will you adopt the success of these company
  • Q3. What salary you expect from the company
  • Q4. Why you choose the intouch 24-7
  • Q5. For doing profession in 24-7 me attracted Because of the the ambience and i believe that i will get good information about these firm.I will try the best growth of these firm
  • Q6. What strategies will you adopt for the success of this company
  • Q7. What salary would you expert
  • Q8. What salary would you expect from 24-7
  • Q9. Where will you find youself after four years of job in this company
  • Q10. What is your greatest strength
  • Q11. What do you reknow about these company
  • Q12. Are you a team player?
  • Q13. GIve me example of how you manage your professional moments
  • Q14. What were the responsibilities of your last position
  • Q15. How do you handle working with people who annoy you
  • Q16. How do you handle working with people annoy you
  • Q17. Give me an example of a time where you had to deal with conflict on the job
  • Q18. How would you go about establishing your credibility quickly with the team?
  • Q19. Tell me one thing about yourself you wouldn't want me to know?
Round 4 - Aptitude Test 

What was the most difficult period in your life

Interview Preparation Tips

Interview preparation tips for other job seekers - The candidate should be willing to do profession on 24/7 days in a week

Senior Manager Interview Questions asked at other Companies

Q1. 1. What you understand the requirement of shuttering material at project site?
View answer (19)
Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
6-8 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Jan 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Write a topic with your own What is your memorable day
  • Ans. 

    My memorable day was when I graduated from college.

    • Graduation day from college

    • Celebrating with family and friends

    • Feeling accomplished and proud

    • Reflecting on years of hard work and dedication

  • Answered by AI
  • Q2. Can you describe your previous experience?
  • Ans. 

    I have over 3 years of experience in customer service roles, including handling inquiries, resolving issues, and providing excellent support.

    • Managed high volume of customer inquiries via phone, email, and chat

    • Resolved customer complaints and issues in a timely and professional manner

    • Provided product information and assistance to customers

    • Collaborated with other departments to ensure customer satisfaction

    • Received positi...

  • Answered by AI
Round 2 - One-on-one 

(3 Questions)

  • Q1. General Introduction
  • Q2. Describe the room
  • Ans. 

    The room is spacious with large windows, a cozy fireplace, and comfortable furniture.

    • Spacious with large windows

    • Cozy fireplace

    • Comfortable furniture

  • Answered by AI
  • Q3. What you know about customer support
  • Ans. 

    Customer support involves assisting customers with their inquiries, issues, and feedback to ensure a positive experience.

    • Providing timely and accurate responses to customer inquiries

    • Resolving customer issues and complaints effectively

    • Offering product or service recommendations based on customer needs

    • Collecting and analyzing customer feedback to improve products or services

    • Maintaining a positive and professional attitud

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be honest with your profile.

Customer Service Associate Interview Questions asked at other Companies

Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
View answer (39)

IntouchCX interview questions for popular designations

 E Support Officer

 (23)

 Customer Service Executive

 (13)

 Senior E Support Officer

 (12)

 Customer Support Executive

 (9)

 Customer Service Associate

 (7)

 Non Voice Customer Care Executive

 (4)

 Chat and Email Support Executive

 (4)

 Chat Support Executive

 (4)

Interview experience
2
Poor
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Feb 2024. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. 1 tell me about your self 2 about your previous experience 3 about bpo
Round 2 - Assignment 

2 assessment they will give to you one is essay writing without grammatical errors and vocabulary

Round 3 - Technical 

(1 Question)

  • Q1. Iam not qualified for this round

Non Voice Customer Care Executive Interview Questions asked at other Companies

Q1. What is the voice and non voice processing and it roles ?
View answer (1)

Get interview-ready with Top IntouchCX Interview Questions

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Referral and was interviewed in Feb 2024. There were 3 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Self intro roles responsibilities
Round 2 - Assignment 

Write about self intro and few grammar questions

Round 3 - HR 

(1 Question)

  • Q1. About sales, just normal conversation

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and should maintain English fluency

Sales Executive Interview Questions asked at other Companies

Q1. Do you know what is selling and how you can sell it?
View answer (51)

Jobs at IntouchCX

View all
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jun 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Tell me about BPO
  • Ans. 

    BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.

    • BPO companies handle tasks like customer service, technical support, data entry, and back-office operations for other businesses.

    • It helps companies focus on their core competencies while reducing costs and improving efficiency.

    • Examples of BPO companies include Teleperformance, Convergys, a

  • Answered by AI
Round 2 - Assignment 

It was about grammar and fill in the blanks

Round 3 - HR 

(2 Questions)

  • Q1. Strength and weakness
  • Q2. Why do we hire you

Interview Preparation Tips

Interview preparation tips for other job seekers - Need to have good communication skills

Customer Service Executive Interview Questions asked at other Companies

Q1. How u deal to the customer if he get non veg food instead of veg food ?
View answer (36)
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Flm and was interviewed before Nov 2020. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. General questions ❓
  • Q2. Self introduction

Cce Executive Interview Questions & Answers

user image Kajal Singh

posted on 2 Oct 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell about yourself
  • Ans. 

    Experienced CCE Executive with a strong background in customer service and team management.

    • Over 5 years of experience in customer service roles

    • Managed a team of 15 customer service representatives

    • Implemented new customer service strategies that improved customer satisfaction by 20%

    • Proficient in CRM software and data analysis tools

  • Answered by AI
  • Q2. What you expect from the organization
  • Ans. 

    I expect the organization to provide a supportive work environment, opportunities for growth, and clear communication.

    • Supportive work environment with a positive company culture

    • Opportunities for professional growth and advancement

    • Clear communication from leadership regarding goals and expectations

  • Answered by AI

Cce Executive Interview Questions asked at other Companies

Q1. Why did you decide to switch your field from software to BPO?
View answer (1)
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Introduce yourself
  • Ans. 

    I am a dedicated and experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.

    • I have over 5 years of experience in customer service roles

    • I am skilled in handling customer inquiries, complaints, and feedback

    • I have a proven track record of meeting and exceeding customer satisfaction goals

  • Answered by AI
  • Q2. Package details

Interview Preparation Tips

Interview preparation tips for other job seekers - I suggest not to give interview for this company these guys are unprofessional and they hire their friends and if u r selected then they will tell u that to reduce u r package ,it's an 3 Rd class company

Customer Service Executive Interview Questions asked at other Companies

Q1. How u deal to the customer if he get non veg food instead of veg food ?
View answer (36)
Contribute & help others!
anonymous
You can choose to be anonymous

IntouchCX Interview FAQs

How many rounds are there in IntouchCX interview?
IntouchCX interview process usually has 2-3 rounds. The most common rounds in the IntouchCX interview process are One-on-one Round, HR and Resume Shortlist.
How to prepare for IntouchCX interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IntouchCX. The most common topics and skills that interviewers at IntouchCX expect are Customer Service, customer support, international bpo, International Voice Process and Non Voice Process.
What are the top questions asked in IntouchCX interview?

Some of the top questions asked at the IntouchCX interview -

  1. What do you know about ecommer...read more
  2. What are the benefits of using ecommerce services rather than going to shopping...read more
  3. How important customers satisfaction means to y...read more
How long is the IntouchCX interview process?

The duration of IntouchCX interview process can vary, but typically it takes about less than 2 weeks to complete.

Recently Viewed

JOBS

IntouchCX

No Jobs

SALARIES

Lam Research

SALARIES

Lam Research

DESIGNATION

DESIGNATION

JOBS

Browse jobs

Discover jobs you love

DESIGNATION

DESIGNATION

DESIGNATION

Tell us how to improve this page.

IntouchCX Interview Process

based on 190 interviews

Interview experience

3.5
  
Good
View more

Interview Questions from Similar Companies

TCS Interview Questions
3.7
 • 10.4k Interviews
Infosys Interview Questions
3.6
 • 7.5k Interviews
Wipro Interview Questions
3.7
 • 5.6k Interviews
Capgemini Interview Questions
3.7
 • 4.7k Interviews
Tech Mahindra Interview Questions
3.5
 • 3.8k Interviews
HCLTech Interview Questions
3.5
 • 3.8k Interviews
Genpact Interview Questions
3.8
 • 3.1k Interviews
Teleperformance Interview Questions
3.9
 • 1.8k Interviews
Foundever Interview Questions
3.6
 • 142 Interviews
View all

IntouchCX Reviews and Ratings

based on 1.9k reviews

2.9/5

Rating in categories

2.8

Skill development

2.8

Work-life balance

2.7

Salary

2.6

Job security

2.8

Company culture

2.5

Promotions

2.7

Work satisfaction

Explore 1.9k Reviews and Ratings
Hiring For Capacity Planner

Hyderabad / Secunderabad

1-5 Yrs

Not Disclosed

Hiring Sr. RTA

Hyderabad / Secunderabad

2-6 Yrs

Not Disclosed

Immediate For Business Analyst

Hyderabad / Secunderabad

1-3 Yrs

₹ 2.6-5.2 LPA

Explore more jobs
E Support Officer
1.3k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Senior E Support Officer
620 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Senior Consultant
316 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Quality Analyst
260 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Customer Support Executive
241 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Explore more salaries
Compare IntouchCX with

Concentrix Corporation

3.8
Compare

Teleperformance

3.9
Compare

Foundever

3.6
Compare

Wipro

3.7
Compare
Did you find this page helpful?
Yes No
write
Share an Interview