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IntouchCX
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Experienced CCE Executive with a strong background in customer service and team management.
Over 5 years of experience in customer service roles
Managed a team of 15 customer service representatives
Implemented new customer service strategies that improved customer satisfaction by 20%
Proficient in CRM software and data analysis tools
I expect the organization to provide a supportive work environment, opportunities for growth, and clear communication.
Supportive work environment with a positive company culture
Opportunities for professional growth and advancement
Clear communication from leadership regarding goals and expectations
I applied via Naukri.com and was interviewed in Feb 2024. There was 1 interview round.
I applied via Approached by Company and was interviewed before Aug 2021. There was 1 interview round.
Yes, I would like to be a pioneer for the client of mortgage underwriting operations management.
Being a pioneer in this field would allow me to contribute to the development and improvement of mortgage underwriting operations.
I would have the opportunity to implement innovative strategies and processes to enhance efficiency and accuracy in underwriting operations.
Being a pioneer would also involve staying updated with ...
I applied via Approached by Company and was interviewed before Jul 2021. There were 3 interview rounds.
I applied via Naukri.com
posted on 29 Jun 2017
I appeared for an interview before Jun 2016.
I applied via Referral and was interviewed before Jan 2019. There were 4 interview rounds.
I applied via Referral and was interviewed before Dec 2019. There were 4 interview rounds.
I applied via Naukri.com and was interviewed before Dec 2019. There was 1 interview round.
The number of agents under me varies depending on the project and team size.
The number of agents can range from a few to several dozen.
It also depends on the level of responsibility and complexity of the project.
For example, in my previous project, I had 12 agents under me, while in another project, I had 25.
I ensure that I have the right number of agents to effectively manage the project and meet the client's expectat
based on 2 interviews
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