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IntouchCX Interview Questions, Process, and Tips

Updated 28 Feb 2025

Top IntouchCX Interview Questions and Answers

View all 56 questions

IntouchCX Interview Experiences

Popular Designations

192 interviews found

Business Analyst Interview Questions & Answers

user image Meher Vineeth

posted on 25 Jun 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. About the previous experience.
Round 2 - Technical 

(1 Question)

  • Q1. About the knowledge of data engineering.

Business Analyst Interview Questions asked at other Companies

Q1. You have 10 boxes of balls (each ball weighing exactly10 gm) with one box with defective balls (each one of the defective balls weigh 9 gm). You are given an electronic weighing machine and only one chance at it. How will you find out which... read more
View answer (9)
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Job Fair and was interviewed in May 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. Tell me about latest project

Java Developer Interview Questions asked at other Companies

Q1. Sort 0 and 1 Problem Statement Given an integer array ARR of size N containing only integers 0 and 1, implement a function to sort this array. The solution should scan the array only once without using any additional arrays. Input: The firs... read more
View answer (3)

Non Voice Customer Care Executive Interview Questions & Answers

user image Sai vamsi (VSMPH nikhil)

posted on 23 Jan 2025

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Last experience
Round 2 - Typing Test 

(1 Question)

  • Q1. Based on their issue

Non Voice Customer Care Executive Interview Questions asked at other Companies

Q1. What is the voice and non voice processing and it roles ?
View answer (1)
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Why did you join the company?
  • Ans. 

    I joined the company because of its reputation for excellent customer service and career growth opportunities.

    • Reputation for excellent customer service

    • Career growth opportunities

    • Positive reviews from current employees

  • Answered by AI

Chat and Email Support Executive Interview Questions asked at other Companies

Q1. What if customer says that the ordered material is not reached but the tracking shows the material is delivered. What has gone wrong.
View answer (5)

IntouchCX interview questions for popular designations

 E Support Officer

 (23)

 Customer Service Executive

 (13)

 Senior E Support Officer

 (12)

 Customer Support Executive

 (9)

 Customer Service Associate

 (7)

 Non Voice Customer Care Executive

 (4)

 Chat and Email Support Executive

 (4)

 Chat Support Executive

 (4)

Interview Questions & Answers

user image Anonymous

posted on 19 May 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website

Round 1 - Assignment 

Myaxpiriyns2yearmywastwarkiamgrajuat

Round 2 - Assignment 

Iamwastwrkingwomanmyfavratjopmygrajuasngorkhpurmywarkingtaimprfakt

Round 3 - Assignment 

Iamwastwark assignmentmywastjopmywarkingtaimparfactnodaout

Round 4 - Assignment 

Myfavratwarkmywastjopmyajukasngorkhpurmywarknomistakmywarkwasttaiming

Round 5 - Coding Test 

My 2years experiencemywastjopmywarkingnomistakiamyourwarktamingsadmit

Round 6 - Assignment 

Mywastwark myfavratjopmywastaxpiriyansjop

Interview Preparation Tips

Interview preparation tips for other job seekers - Wastjopmygoodaxpriyansmygrajuasngorkhpuriamgrajuat

Get interview-ready with Top IntouchCX Interview Questions

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Aug 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Introduction about ourself
  • Ans. 

    I am a dedicated and detail-oriented individual with a background in customer service and data entry.

    • Customer service experience at XYZ Company for 2 years

    • Proficient in data entry and Microsoft Office Suite

    • Strong attention to detail and ability to multitask effectively

  • Answered by AI
  • Q2. Why do you want to join
  • Ans. 

    I am passionate about process improvement and believe I can contribute positively to the team's goals.

    • I have a strong background in process optimization and efficiency.

    • I am eager to learn and grow in a dynamic work environment.

    • I am excited about the opportunity to work with a talented team and contribute to the success of the organization.

  • Answered by AI

Process Associate Interview Questions asked at other Companies

Q1. How will you explain a red colour (or any colour) to a person who is blind since his or her birth?
View answer (21)
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Respond to a particular scenario where the customer is dissatisfied and we are trying to make it right

Interview Preparation Tips

Interview preparation tips for other job seekers - They are really looking at grammar and communication. Confidence is the key!

Customer Support Executive Interview Questions asked at other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they work,how i will handle a difficult nd angry customer,i can satisfied my client.
View answer (21)
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. How to restart an device
  • Ans. 

    To restart a device, press and hold the power button until a menu appears, then select 'Restart' or 'Reboot'.

    • Press and hold the power button until a menu appears

    • Select 'Restart' or 'Reboot' from the menu

    • Wait for the device to power off and then turn back on

  • Answered by AI
  • Q2. How to manage a team
  • Ans. 

    Managing a team involves effective communication, setting clear goals, providing support, and fostering a positive work environment.

    • Communicate clearly and regularly with team members

    • Set specific and achievable goals for the team

    • Provide support and resources to help team members succeed

    • Foster a positive work environment through recognition and feedback

    • Encourage collaboration and teamwork among team members

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Very good company to work with

Customer Support Interview Questions asked at other Companies

Q1. What? Jobs Rules And How Customer Support
View answer (30)
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Apr 2024. There were 4 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Self Introduction
Round 2 - Assignment 

Asking about self introduction,
Which one is better on-line shopping or offline shopping
Social media

Round 3 - Coding Test 

It is a test of typing speed

Round 4 - HR 

(1 Question)

  • Q1. Asked about how you handle the customer support officer give some examples

Senior Officer Interview Questions asked at other Companies

Q1. How you can Increase Selling of Banks Products and how you can connect more and more persons With Bank.????
View answer (7)
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me something About Hyderabad
  • Ans. 

    Hyderabad is a vibrant city in southern India known for its rich history, culture, and delicious cuisine.

    • Hyderabad is the capital of the Indian state of Telangana

    • It is known for its iconic Charminar monument

    • The city is famous for its biryani and haleem dishes

    • Hyderabad is a major hub for the IT industry in India

  • Answered by AI
  • Q2. Then am said about from 1591 history to Telangana movement and beautiful designs

Voice Process Executive Interview Questions asked at other Companies

Q1. How to solve a problem of customer
View answer (7)

IntouchCX Interview FAQs

How many rounds are there in IntouchCX interview?
IntouchCX interview process usually has 2-3 rounds. The most common rounds in the IntouchCX interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for IntouchCX interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IntouchCX. The most common topics and skills that interviewers at IntouchCX expect are Customer Service, customer support, international bpo, International Voice Process and Non Voice Process.
What are the top questions asked in IntouchCX interview?

Some of the top questions asked at the IntouchCX interview -

  1. What do you know about ecommer...read more
  2. What are the benefits of using ecommerce services rather than going to shopping...read more
  3. How important customers satisfaction means to y...read more
How long is the IntouchCX interview process?

The duration of IntouchCX interview process can vary, but typically it takes about less than 2 weeks to complete.

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IntouchCX Interview Process

based on 190 interviews

Interview experience

3.5
  
Good
View more

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IntouchCX Reviews and Ratings

based on 1.9k reviews

2.9/5

Rating in categories

2.8

Skill development

2.8

Work-life balance

2.7

Salary

2.6

Job security

2.8

Company culture

2.5

Promotions

2.7

Work satisfaction

Explore 1.9k Reviews and Ratings
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