IntouchCX Interview Questions, Process, and Tips

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Q1. Introduction about ourself
Ans. 
I am a dedicated and detail-oriented individual with a background in customer service and data entry.
• Customer service experience at XYZ Company for 2 years

• Proficient in data entry and Microsoft Office Suite

• Strong attention to detail and ability to multitask effectively
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Q2. Why do you want to join
Ans. 
I am passionate about process improvement and believe I can contribute positively to the team's goals.
• I have a strong background in process optimization and efficiency.

• I am eager to learn and grow in a dynamic work environment.

• I am excited about the opportunity to work with a talented team and contribute to the success of the organization.
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Q1. Tell me about yourself
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Q2. Respond to a particular scenario where the customer is dissatisfied and we are trying to make it right
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Q1. How to restart an device
Ans. 
To restart a device, press and hold the power button until a menu appears, then select 'Restart' or 'Reboot'.
• Press and hold the power button until a menu appears

• Select 'Restart' or 'Reboot' from the menu

• Wait for the device to power off and then turn back on
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Q2. How to manage a team
Ans. 
Managing a team involves effective communication, setting clear goals, providing support, and fostering a positive work environment.
• Communicate clearly and regularly with team members

• Set specific and achievable goals for the team

• Provide support and resources to help team members succeed

• Foster a positive work environment through recognition and feedback

• Encourage collaboration and teamwork among team members
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Q1. Self Introduction
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Asking about self introduction,
Which one is better on-line shopping or offline shopping
Social media

It is a test of typing speed

Q1. Asked about how you handle the customer support officer give some examples
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Q1. Tell me something About Hyderabad
Ans. 
Hyderabad is a vibrant city in southern India known for its rich history, culture, and delicious cuisine.
• Hyderabad is the capital of the Indian state of Telangana

• It is known for its iconic Charminar monument

• The city is famous for its biryani and haleem dishes

• Hyderabad is a major hub for the IT industry in India
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Q2. Then am said about from 1591 history to Telangana movement and beautiful designs
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