Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by IntouchCX Team. If you also belong to the team, you can get access from here

IntouchCX Verified Tick

Compare button icon Compare button icon Compare

Filter interviews by

Clear (1)

IntouchCX Process Associate Interview Questions and Answers

Updated 11 Oct 2024

IntouchCX Process Associate Interview Experiences

3 interviews found

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(4 Questions)

  • Q1. What is yours favorite place?
  • Ans. 

    My favorite place is a secluded beach with crystal clear waters and white sandy shores.

    • Secluded beach

    • Crystal clear waters

    • White sandy shores

  • Answered by AI
  • Q2. What do you know about customer care
  • Ans. 

    Customer care involves providing assistance and support to customers before, during, and after a purchase.

    • Customer care focuses on meeting the needs and expectations of customers

    • It involves listening to customer concerns and resolving issues in a timely manner

    • Building relationships with customers to ensure satisfaction and loyalty

    • Providing product information, assistance, and guidance to customers

    • Handling customer inqu...

  • Answered by AI
  • Q3. Self introduction
  • Q4. What is bpo.Why you want to work with
  • Ans. 

    BPO stands for Business Process Outsourcing. I want to work in BPO because of the opportunities for growth, exposure to different industries, and development of communication skills.

    • BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or back-office operations.

    • Working in BPO provides opportunities for career growth and advancement, a...

  • Answered by AI
Round 2 - Assignment 

What type of weather you like

Interview Preparation Tips

Interview preparation tips for other job seekers - I will share my one of the worst experience with intouch cx in hi-tech city mindspace. On 7-10-2024.In the 2 ND round assessment. I got a mail that I disqualified in the round after that I went home around at 5 at evening a person called me come to office by 6 you have your manager round you should asked me before leaving Come how fast it is possible. Then I reached there from kukatpally.after that I cleared 2 rounds typing and manager round by 7 at 8.40.He said you got selected tomorrow you will get a call for documents verification. Today which is 11-10-2024. A female hr called me saying you didn't cleared in last round. Again come to interview on Monday. I think they will reject in this in some other rounds and behave like nothing happened before how dirty minds they are playing with people likedon't know why this people are stupid are what. Weird company.the employees there having shit on there brain. Very dumb heads.If I get a chance I will definitely give one niece slap to the person called me.even I come to know few people have experienced same like me. After me my friend went to the interview she told me about it. So don't believe this company.i say no to giving interview and wasting our time.I have faith in the god some day they will feel the pain I felt today.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Aug 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Introduction about ourself
  • Ans. 

    I am a dedicated and detail-oriented individual with a background in customer service and data entry.

    • Customer service experience at XYZ Company for 2 years

    • Proficient in data entry and Microsoft Office Suite

    • Strong attention to detail and ability to multitask effectively

  • Answered by AI
  • Q2. Why do you want to join
  • Ans. 

    I am passionate about process improvement and believe I can contribute positively to the team's goals.

    • I have a strong background in process optimization and efficiency.

    • I am eager to learn and grow in a dynamic work environment.

    • I am excited about the opportunity to work with a talented team and contribute to the success of the organization.

  • Answered by AI

Process Associate Interview Questions Asked at Other Companies

asked in Genpact
Q1. How will you explain a red colour (or any colour) to a person who ... read more
asked in Genpact
Q2. What are the Financial statements
asked in Genpact
Q3. What is creditor How you will define golden rules of accounting D ... read more
asked in Gallagher
Q4. What is depreciation. What are the types of depreciation. Explain ... read more
asked in Genpact
Q5. What are the 3way and 2way matches in account payable?
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Roles and responsibilities

Interview questions from similar companies

I applied via Approached by Company and was interviewed before Feb 2017. There were 3 interview rounds.

Interview Preparation Tips

General Tips: I was Interviewed by Hr Person then Had to gone through aptitude test thereafter i had gone through operations rounds where operations manager asked some tricky mathematics questions orally..after that Clearing all three to four rounds HR told me abt my selection.. This is Fr Non Voice Practitioner profile intially in Health insurance Aetna process after training it Calles as Process Associate.
Skills: English grammer test n Mathemaical questions., Communication, Body Language, Presentation Skills, Time Management, Decision Making Skills
Duration: <1 week

I applied via Approached by Company and was interviewed before Nov 2017. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. What did you do last day.
  • Ans. 

    I worked on analyzing data and preparing reports for a client project.

    • Analyzed data sets to identify trends and patterns

    • Prepared detailed reports outlining key findings

    • Communicated with team members to discuss project progress

  • Answered by AI
  • Q2. Introduction
  • Q3. Why do you want to join Genpact.
  • Ans. 

    I want to join Genpact because of its reputation for providing excellent career growth opportunities and a dynamic work environment.

    • Genpact is known for its focus on employee development and training programs

    • I am impressed by Genpact's innovative approach to business process management

    • I believe working at Genpact will allow me to enhance my skills and contribute to the company's success

  • Answered by AI

Interview Preparation Tips

General Tips: All the rounds were taken in a single day.
I would like to recommend the job seekers to join it without any kind of headache.
Skills: Communication And Confidence, Communication And Confidence, Communication, Body Language, Problem Solving
Duration: 1-4 weeks

I was interviewed before Jul 2016.

Interview Preparation Tips

Round: Resume Shortlist
Experience: Just explained educational and priffessional experience.
Tips: Always tell about your experience and education in detail.

Round: Test
Experience: Just solved the prob
Duration: 1 hour
Total Questions: 60

I applied via Naukri.com and was interviewed before Aug 2016. There were 8 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. 2 managers and 1 senior manager take the interview
  • Q2. HR ask few questions about education and personal details
  • Q3. 1. Why you selected Genpact? 2. What is your hobbies? 3. What will you do if you are not selected?
  • Ans. 

    I selected Genpact because of its strong reputation in the industry and its focus on career growth and development.

    • I selected Genpact because of its strong reputation in the industry

    • Genpact is known for its focus on career growth and development

    • I believe Genpact will provide me with valuable learning opportunities

    • I am impressed by Genpact's commitment to innovation and technology

  • Answered by AI

Interview Preparation Tips

Round: Typing test
Experience: We should type atleast 25 words per minute with 100 percent accuracy

Round: Voice versant
Experience: They give one sheet to us and we have to read those lines before going to take a call.
Then system pronounce few sentences, we have to repeat again.
System ask us to read lines with correct pronunciation

Round: Arithmetic and reasoning
Experience: Atleast we should get 50 percent in this test

General Tips: Just be confident and speak fluent English and improve subject knowledge
Skills: Communication And Confidence, Body Language, Problem Solving, Presentation Skills
Duration: 1-4 weeks

I was interviewed before Sep 2016.

Interview Questionnaire 

4 Questions

  • Q1. Tell about yourself
  • Ans. 

    I am a dedicated and detail-oriented Process Associate with experience in handling various tasks efficiently.

    • Experienced in managing and organizing data

    • Proficient in using software and tools for data analysis

    • Strong attention to detail and accuracy

    • Excellent communication and problem-solving skills

    • Ability to work independently and as part of a team

  • Answered by AI
  • Q2. Basic knowledge of Accounting
  • Q3. Situational question on if and if
  • Q4. Would ask about your stream

Interview Preparation Tips

Round: HR Interview
Tips: Candidate needs to be prepared on self introduction and basic accounting knowledge if been interviewed for an accounting profile.

Round: Case Study Interview
Experience: A case study may be given and the candidates opinion is been asked on that particular situation.
Tips: Read about case studies and be prepared.
Be honest.
Just tell what you really think and what you"ll actually do when are indulged in that situation and be smart too.

Round: Technical Interview
Experience: Different accounting concepts & conventions.
Journal entries for outstanding & prepaid expenses etc..,
Tips: Refer accounting concepts & conventions and journal entries

Skills: Communication And Confidence
College Name: Deccan School of Management

Interview Questionnaire 

2 Questions

  • Q1. The first round will be self introduction and few question relates to our subject.
  • Q2. Are you flexible with rotational shifts?
  • Ans. 

    Yes, I am flexible with rotational shifts and have previous experience working in different shifts.

    • I have no issues with working in rotational shifts

    • I have successfully worked in different shifts in my previous job

    • I understand the importance of flexibility in a role like this

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: in second round amcat online aptitude test will be conducted.
in that topics will be arithmetics, reasoing, english and finace will the sections. one should qualify the amcat to get short listed.

I was interviewed before Sep 2016.

Interview Questionnaire 

2 Questions

  • Q1. Why you want to join the genpact?
  • Ans. 

    I want to join Genpact because of its reputation for providing excellent career growth opportunities and a positive work environment.

    • Genpact has a strong reputation in the industry for providing excellent career growth opportunities

    • I am impressed by the positive work environment and culture at Genpact

    • I believe that working at Genpact will help me enhance my skills and knowledge in the field of process management

  • Answered by AI
  • Q2. How much salary you expect ?
  • Ans. 

    I expect a competitive salary based on my qualifications and experience.

    • I have researched the average salary range for Process Associates in the industry.

    • I have considered my qualifications, experience, and the responsibilities of the role.

    • I am open to negotiation and willing to discuss the salary package.

    • I value fair compensation for my skills and contributions.

    • I believe a mutually beneficial salary package will be de

  • Answered by AI

Interview Preparation Tips

Round: Test
Duration: 1 hour
Total Questions: 100

Round: Manager Round
Experience: One on one meet with manager.

Skills: Communication And Confidence, Knowledge About The Company, Behavioural Skills, General Knowledge, Accounting, Accuracy
College Name: Mds University
Contribute & help others!
anonymous
You can choose to be anonymous

IntouchCX Interview FAQs

How many rounds are there in IntouchCX Process Associate interview?
IntouchCX interview process usually has 1-2 rounds. The most common rounds in the IntouchCX interview process are HR and Assignment.
How to prepare for IntouchCX Process Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IntouchCX. The most common topics and skills that interviewers at IntouchCX expect are Communication Skills, International Voice Process, chat, chat support and customer support.
What are the top questions asked in IntouchCX Process Associate interview?

Some of the top questions asked at the IntouchCX Process Associate interview -

  1. What do you know about customer c...read more
  2. What is bpo.Why you want to work w...read more

Recently Viewed

INTERVIEWS

Lam Research

No Interviews

INTERVIEWS

Lam Research

No Interviews

DESIGNATION

DESIGNATION

DESIGNATION

SALARIES

Lam Research

SALARIES

Lam Research

INTERVIEWS

Lam Research

No Interviews

INTERVIEWS

Shivam Medisoft Services

No Interviews

JOBS

Synergy Maritime

No Jobs

Tell us how to improve this page.

IntouchCX Process Associate Interview Process

based on 3 interviews

1 Interview rounds

  • HR Round
View more
IntouchCX Process Associate Salary
based on 57 salaries
₹1.9 L/yr - ₹4 L/yr
9% less than the average Process Associate Salary in India
View more details

IntouchCX Process Associate Reviews and Ratings

based on 13 reviews

2.8/5

Rating in categories

2.6

Skill development

2.6

Work-life balance

2.6

Salary

2.6

Job security

2.7

Company culture

2.5

Promotions

2.4

Work satisfaction

Explore 13 Reviews and Ratings
E Support Officer
1.3k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Senior E Support Officer
620 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Senior Consultant
316 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Quality Analyst
260 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Customer Support Executive
241 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Explore more salaries
Compare IntouchCX with

Concentrix Corporation

3.8
Compare

Teleperformance

3.9
Compare

Foundever

3.6
Compare

Wipro

3.7
Compare
Did you find this page helpful?
Yes No
write
Share an Interview