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Filter reviews by

IntouchCX Process Associate Reviews

Updated 28 Feb, 2025

Overall Rating

2.8/5

based on 15 reviews

Rating distribution

5

2 (15.4%)

4

4 (30.8%)

3

0 (0%)

2

3 (23.1%)

1

4 (30.8%)

Category Ratings

2.7

Company culture

2.6

Job security

2.6

Salary

2.6

Work-life balance

2.6

Skill development

2.5

Promotions

2.4

Work satisfaction

What employees say about IntouchCX?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

80% employees reported

Flexible timing

55% employees reported

No travel

45% employees reported

View more detailed insights

Gender based rating

3.2

Rated by Women

5 reviews

2.6

Rated by Men

8 reviews

IntouchCX is rated 2.8 out of 5 stars on AmbitionBox, based on 15 company reviews.This rating reflects a below average employee experience, indicating poor satisfaction with ... Read more

IntouchCX is rated 2.8 out of 5 stars on AmbitionBox, based on 15 company reviews.This rating reflects a below average employee experience, indicating poor satisfaction with the company's work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

15 reviews found

Sort by: Popular

Process Associate in Hyderabad / Secunderabad

Full Time

·

Non Voice Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

2.0

Skill development

2.0

Job security

2.0

Promotions

1.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 28 Feb 2025

Likes

I don't like anything about this organisation

Dislikes

Worst one

Salary - Poor
Skill development - Poor
Job security - Poor
Promotions - Poor
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Process Associate in Hyderabad / Secunderabad

Full Time

·

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 28 Sep 2023

Likes

Ntg they don't even care about employees situation

Dislikes

Everything

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Process Associate in Hyderabad / Secunderabad

Full Time

·

Chat process Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 09 May 2021

Likes

Nothing.

Dislikes

I have worked under the most worst management ever.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

There will be lot of issues with concern to the payment. Who will provide you ₹50/- as night shift allowances? The answer is Knoah solution

Work days: Rotational Shift (Flexible Timings)

Process Associate in Rangareddy

Part Time

·

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 21 Jul 2023

Likes

Nothing you do not find anything interesting they make you work like donkeys especially people who are just passed out and under graduates.

Dislikes

One of the worst companies ever worked in my life it does not have a corporate culture no proper management. Managers and team leads do not support to be honest please do not look for this company and waste your valuable time.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Process Associate in Hyderabad / Secunderabad

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 08 May 2021

Likes

It was awesome experience working in Knoah.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

NA

Work Details

It was great.

Work timings: Flexible Timings

Process Associate in Hi tech city

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 30 Apr 2022

Likes

Very friendly behavior... goood opportunities A goood pay with lots of incentives

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Changing of policies frequently

Work Details

Work policy: Wrok from home until covid

Work timings: Flexible Timings

Work related travel: This is a desk job.

Process Associate in Hyderabad / Secunderabad

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

2.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 10 Mar 2022

Likes

Everything was good, except growth. I would say it is great place for freshers.

Salary - Good
Skill development - Excellent
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

Cafeteria and growth was not that good.

Job security - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City, Travel Within Country.

You are reading trusted reviews. Keep reading to find out more about IntouchCX.

Process Associate in Hyderabad / Secunderabad

Chat Support Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 20 Apr 2021

Likes

Doesn't like the company at all no proper company. No other benefits just working like robots. No growth. Not helping in utilising ESI no leaves granting.

Dislikes

Only work pressure no other things in office no casual meets no extra benefits, HR department is not taking any feedback.

Salary - Bad
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

The job is not interesting I was struggled earlier but nowadays I work better. But working environment is very bad.

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Process Associate in Hyderabad / Secunderabad

Technical Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Salary

3.0

Skill development

1.0

Job security

3.0

Promotions

2.0

Work satisfaction

3.0

Company culture

1.0

Work-life balance

posted on 31 Dec 2019

Likes

Talking about teammates: You could make nice friends around. Training: Too long process to complete the training phase (4 weeks) which could finish in a week. Job security: You could be a new joinee or a 2 years tenure guy, they can remove you within eye blink. Career growth: So much politics out there. Salary/appraisal: hahaha Work-life balance: You'll forget your home slowly. You would feel like you're living in office and going home only for sleep....Read More

Dislikes

Don't waste your precious time.

Job security - Bad
Work satisfaction - Poor
Work-life balance - Bad

Work Details

I have to handle three chats at a time, it's not a big deal to handle. But the support you get and the customers you get are terrible.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Process Associate in Mindspace hi tech city

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

2.0

Salary

5.0

Skill development

2.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

5.0

Work-life balance

posted on 15 Aug 2020

Likes

Training

Skill development - Excellent
Work-life balance - Excellent

Dislikes

Colleagues and some trainers

Salary - Poor
Job security - Poor
Promotions - Poor

Work Details

Not bad

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Process Associate in Hyderabad / Secunderabad

Full Time

·

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

2.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 09 Jun 2023

Likes

Not bad not good

Job security - Good
Work satisfaction - Good
Company culture - Good

Dislikes

Bad but not good

Skill development - Poor

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Process Associate in Hyderabad / Secunderabad

Full Time

·

Non Voice Department

2.0

posted on 22 Dec 2023

Overall Rating

Process Associate in Hyderabad / Secunderabad

Full Time

·

Non Voice Department

4.0

posted on 19 Dec 2023

Overall Rating

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Interview Tips & Stories

a senior software engineer

45 Days Into Notice & No Offers – What Should I Do?

I’m halfway through my 90-day notice period and have appeared for 5-6 interviews but haven’t cracked any yet. Should I keep pushing or consider withdrawing my resignation as a backup? How should I stay motivated and improve my interview performance? Looking for advice from those who've been in a similar situation!

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More about working at IntouchCX

HQ - Winnipeg, Manitoba, Canada
BPO
1k-5k Employees (India)

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IntouchCX Process Associate Reviews by Locations

IntouchCX Process Associate Hyderabad / Secunderabad Reviews

IntouchCX Reviews by Designations

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 15 IntouchCX reviews submitted by IntouchCX employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if IntouchCX is the right company for you. 80% of employees reported the... working days at IntouchCX as Rotational Shift. 55% employees reported the work timings at IntouchCX as Flexible timing. Read more

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IntouchCX Process Associate Reviews

IntouchCX Process Associate Salary

based on 65 salaries

₹1.9 L/yr - ₹4 L/yr

13% less than the average Process Associate Salary in India

View more details

Employee Benefits for IntouchCX Process Associate

Office cab/shuttle

1 total response

Retirement benefits

0 total responses

Stock options

0 total responses

Annual health checkup

0 total responses

View All

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