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IntouchCX Customer Service Executive Interview Questions, Process, and Tips

Updated 16 Nov 2024

Top IntouchCX Customer Service Executive Interview Questions and Answers

IntouchCX Customer Service Executive Interview Experiences

13 interviews found

I applied via Naukri.com and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. At first, the hr was very clear in the job requirement. And in second round, you will be given an assessment link for typing speed and to examine your thoughts and sentence formation skills. Dont worry, ba...

Interview Preparation Tips

Interview preparation tips for other job seekers - Be clear with your sentences, share your experiences in this field. Have a positive mindset. Once, you are on call with HR. Don't act as if it's a question and answer session, I did this in my first interview lol..Converse with them, ask them valid questions (it shows your interest in this job). And yeah, it's not that difficult. You can pass this interview. All the very best!!

I applied via Naukri.com and was interviewed in May 2020. There were 4 interview rounds.

Interview Questionnaire 

6 Questions

  • Q1. What do you know about ecommerce?
  • Ans. 

    Ecommerce refers to buying and selling of goods and services online.

    • Ecommerce platforms include Amazon, eBay, and Shopify.

    • Customers can make purchases using credit/debit cards, PayPal, or other payment methods.

    • Ecommerce has revolutionized the retail industry by providing convenience and accessibility to customers.

    • Ecommerce also includes services such as online banking, online ticket booking, and online food delivery.

    • Ec...

  • Answered by AI
  • Q2. What are the benefits of using ecommerce services rather than going to shopping/markets in person?
  • Ans. 

    Ecommerce services offer convenience, variety, and cost savings compared to shopping in person.

    • Ecommerce allows for shopping from anywhere at any time

    • Online stores offer a wider variety of products and brands

    • Ecommerce often offers lower prices and discounts

    • No need to physically travel to stores and deal with crowds and parking

    • Ecommerce allows for easy comparison shopping

    • Delivery options make it easy to receive purchase...

  • Answered by AI
  • Q3. Why did you left your previous company?
  • Q4. What are your goals?
  • Q5. Tell me about yourself.
  • Q6. How long will you work here?

Interview Preparation Tips

Interview preparation tips for other job seekers - Hey guys, hope you are all doing well.
If you're reading this, it means you are in search of a job, be it your passion or regarding your situations.

After joining in this company, I realised one thing. Happiness doesn't comes with the increase in your CTC nor even in the extra benefits. It always lies in the work that you love to do. Never ever feel inferior, or depressed by thinking what others are actually thinking about you (especially your current position in life). But remember, it's not them who make you happier. It is you.

So, when you're going to give an interview, just be hopeful and confident. During the interview process, just make sure your seating position is comfortable. Then take a deep breath and relax your facial muscles. Then understand the question clearly that are asked by the interviewer, and then speak out without fumbling. There's no need to hurry up like you're a superfast express, just stay calm and speak out clearly.

That's it, it shows your compassion and confidence, which might end up in taking the offer that you're willing to.

Customer Service Executive Interview Questions Asked at Other Companies

asked in Zomato
Q1. How u deal to the customer if he get non veg food instead of veg ... read more
asked in Zomato
Q2. How you deal to the customer if he complain that delivery boy thr ... read more
asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more

I applied via Recruitment Consultant and was interviewed before Sep 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1.  I was asked my experience in Last Employment and difference between Customer service and customer support

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident in what you say,
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IntouchCX Interview FAQs

How many rounds are there in IntouchCX Customer Service Executive interview?
IntouchCX interview process usually has 2-3 rounds. The most common rounds in the IntouchCX interview process are HR, One-on-one Round and Aptitude Test.
How to prepare for IntouchCX Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IntouchCX. The most common topics and skills that interviewers at IntouchCX expect are Customer Service, Non Voice Process, customer support, Email Support and chat support.
What are the top questions asked in IntouchCX Customer Service Executive interview?

Some of the top questions asked at the IntouchCX Customer Service Executive interview -

  1. What do you know about ecommer...read more
  2. What are the benefits of using ecommerce services rather than going to shopping...read more
  3. What do you know about ...read more
How long is the IntouchCX Customer Service Executive interview process?

The duration of IntouchCX Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

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IntouchCX Customer Service Executive Interview Process

based on 11 interviews

3 Interview rounds

  • HR Round
  • Aptitude Test Round
  • Assignment Round
View more
IntouchCX Customer Service Executive Salary
based on 149 salaries
₹1.6 L/yr - ₹4.5 L/yr
5% less than the average Customer Service Executive Salary in India
View more details

IntouchCX Customer Service Executive Reviews and Ratings

based on 41 reviews

3.0/5

Rating in categories

2.7

Skill development

2.6

Work-life balance

2.3

Salary

2.6

Job security

2.9

Company culture

2.1

Promotions

2.5

Work satisfaction

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