Globiva Customer Care Executive Interview Questions, Process, and Tips

I am a dedicated and empathetic Customer Care Executive with 5 years of experience in resolving customer issues and providing exceptional service.

• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient approach towards customers

• Ability to handle high-pressure situations

Customer service is the assistance and support provided to customers before, during, and after a purchase.

• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It focuses on ensuring customer satisfaction and building positive relationships.

• Examples include answering phone calls, responding to emails, and handling returns or exchanges.

I am a dedicated and experienced Customer Care Executive with a passion for helping customers and resolving issues.

• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries, complaints, and providing solutions

• I have a strong ability to communicate effectively and empathize with customers

• I am proficient in using CRM systems and other customer service tools

• I strive to provide ...read more

BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.

• BPO involves outsourcing non-core business functions to specialized service providers.

• Common BPO services include customer support, technical support, data entry, and back-office operations.

• BPO companies help businesses save costs, improve efficiency, and focus on core competencies.

• Examples of BP...read more

I want to join BPO because I enjoy helping customers and providing excellent service.

• Enjoy interacting with customers

• Passionate about providing excellent service

• Excited about the fast-paced environment of a BPO

• Seeking opportunities for growth and development in customer care

• Interested in learning new skills and technologies

I usually spend my weekends relaxing at home, catching up on reading, watching movies, and spending time with family and friends.

• Reading books - currently reading 'Becoming' by Michelle Obama

• Watching movies or TV shows - recently watched 'The Queen's Gambit' on Netflix

• Spending time with family and friends - had a barbecue with friends last weekend

• Cooking or trying out new recipes - made homemade pizza from scratch

I have worked in various customer service roles, focusing on resolving issues and enhancing customer satisfaction.

• Managed customer inquiries via phone and email, ensuring timely responses and resolutions.

• Trained new team members on customer service protocols and software tools.

• Developed and maintained a knowledge base to streamline issue resolution.

• Handled escalated complaints, providing effective solutions and maintai...read more

Upselling is a sales technique aimed at encouraging customers to purchase a higher-end product or add-ons.

• Upselling involves suggesting a more expensive item or additional features to enhance the customer's experience.

• For example, if a customer is buying a laptop, suggesting a model with better specifications or a warranty plan.

• It can increase customer satisfaction by providing them with options that better meet their ...read more