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Globiva Customer Support Associate Interview Questions and Answers

Updated 21 Jul 2023

Globiva Customer Support Associate Interview Experiences

3 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jul 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Basically they want to know the communication skills in English.
  • Q2. They ask you about yourself and whatever you tell they will ask you the next question related to that.
Round 3 - Aptitude Test 

They will take a 30 minutes test where there is a aptitude test and they will see the English typing essay writing.

I applied via Hirect and was interviewed in Mar 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself?
  • Ans. So basically, you have to give a brief introduction about yourself. Where you can also adore yourself in different different ways.
  • Answered Anonymously
  • Q2. Why you want to join customer support after b.com honours?
  • Ans. I have completed my bachelor's degree in b.com honours with a specialization in Human Resource Management and there's one basic similarity that we have to build a relationship with our customers or colleagues.
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Here's two main questions of my interview and I'm very grateful that currently I'm working with such a awesome team.

Customer Support Associate Interview Questions Asked at Other Companies

Q1. How can you tackle your customer in real time scenario?
Q2. How would you handle an irated CX and what is the meaning of emot ... read more
Q3. How would you handle an angry customer?
asked in Accenture
Q4. What basic troubleshooting will you try if you are facing issues ... read more
asked in Accenture
Q5. What is safe made available in Android devices, how does it work?

I applied via Referral and was interviewed before Aug 2021. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about your work experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Very good company with two roater offs. They have a cafeteria with subsidized meal

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via LinkedIn and was interviewed before May 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. How are u going to respond to a customer who have a damaged product issue?
  • Q2. I am a customer who got to know that my damaged product issue is solved but haven't got the product back yet?

Interview Preparation Tips

Interview preparation tips for other job seekers - Try to be intellectual and face such interviews with a high presence of mind
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Introduce to your self
  • Ans. 

    I am a dedicated and experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.

    • I have over 5 years of experience in customer service roles

    • I am skilled in handling customer inquiries and complaints

    • I have a proven track record of meeting and exceeding customer satisfaction goals

  • Answered by AI
  • Q2. About you past experience
Round 2 - One-on-one 

(2 Questions)

  • Q1. Introducation of yourself
  • Ans. 

    Experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.

    • Over 5 years of experience in customer service roles

    • Skilled in handling customer inquiries, complaints, and escalations

    • Proficient in using CRM systems and other customer service tools

    • Strong communication and problem-solving skills

    • Received multiple awards for outstanding customer service perform

  • Answered by AI
  • Q2. About salary expectations

Interview Preparation Tips

Interview preparation tips for other job seekers - Company more perfect for fresher
Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Aug 2024. There were 4 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Introduction and all
  • Q2. Previous work experience
  • Ans. 

    I have 3 years of experience in customer service roles, including handling inquiries, resolving complaints, and providing product support.

    • Worked as a Customer Service Representative at Company X for 2 years

    • Managed a team of 5 customer service agents at Company Y

    • Received positive feedback from customers for my problem-solving skills

  • Answered by AI
Round 2 - Aptitude Test 

Typing test and listening test

Round 3 - Technical 

(2 Questions)

  • Q1. Ms Excel shortcut keys
  • Q2. Other troubleshooting questions
Round 4 - One-on-one 

(2 Questions)

  • Q1. Manager round will ask about your strengths and weakness
  • Q2. Why do you want to join and all
  • Ans. 

    I am passionate about providing excellent customer service and believe my skills align well with the role.

    • Passionate about helping customers and resolving their issues

    • Strong communication and problem-solving skills

    • Previous experience in customer service roles

    • Excited about the opportunity to work with a reputable company

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I advise to employer that if you think that if a candidate is not suitable or not qualified for the role then why you were being sticked to that lengthy interview process. I had given 4 5 rounds after managing for laptop by going 150 kms and in the manager round they asked to work as a different role in which I didn't have any experience so they had rejected me. Poor process of interview
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Referral and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What is your favorite season and why?
  • Ans. 

    My favorite season is autumn because of the beautiful colors, cool weather, and cozy atmosphere.

    • I love the changing colors of the leaves, especially when they turn vibrant shades of red, orange, and yellow.

    • The cool, crisp air is refreshing and perfect for outdoor activities like hiking or apple picking.

    • Autumn is a time for cozy sweaters, warm drinks, and comfort food like pumpkin pie and apple cider.

    • I enjoy the festive...

  • Answered by AI
  • Q2. Which movie is your favorite and why
  • Ans. 

    My favorite movie is The Shawshank Redemption because of its powerful storytelling, character development, and themes of hope and redemption.

    • The Shawshank Redemption is a classic film directed by Frank Darabont.

    • The movie is based on a Stephen King novella and follows the story of Andy Dufresne, a banker who is wrongly convicted of murder and sent to Shawshank State Penitentiary.

    • The film explores themes of friendship, h...

  • Answered by AI
Round 2 - Assignment 

It was a typing test on a computer

Interview experience
3
Average
Difficulty level
Easy
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Job Fair and was interviewed in Nov 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Can you introduce yourself?
  • Q2. What was experience details
Round 2 - Operational round 

(1 Question)

  • Q1. Asking details in bpo

Interview Preparation Tips

Topics to prepare for Bill Gosling Outsourcing India Customer Care Executive interview:
  • Bpo Operations
Interview experience
5
Excellent
Difficulty level
-
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Why you are looking for a new job now?
  • Ans. 

    Seeking new challenges and growth opportunities in a supportive environment.

    • Looking to expand my skill set and knowledge in a new role

    • Interested in working with a different team or company culture

    • Seeking better work-life balance or career advancement

    • Want to contribute to a company that aligns with my values and goals

  • Answered by AI
  • Q2. Why you become interested in our company?

Interview Preparation Tips

Interview preparation tips for other job seekers - Cool job, nice people, and really cool interview
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell us about yourself
  • Q2. How much salary expectation

Globiva Interview FAQs

How many rounds are there in Globiva Customer Support Associate interview?
Globiva interview process usually has 2 rounds. The most common rounds in the Globiva interview process are HR, Resume Shortlist and Aptitude Test.

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Globiva Customer Support Associate Interview Process

based on 2 interviews

Interview experience

4.5
  
Good
View more
Globiva Customer Support Associate Salary
based on 41 salaries
₹1.6 L/yr - ₹3 L/yr
20% less than the average Customer Support Associate Salary in India
View more details

Globiva Customer Support Associate Reviews and Ratings

based on 18 reviews

3.2/5

Rating in categories

2.8

Skill development

3.0

Work-life balance

2.8

Salary

2.6

Job security

2.4

Company culture

2.2

Promotions

2.9

Work satisfaction

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