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Globiva Customer Support Associate Interview Questions and Answers

Updated 21 Jul 2023

Globiva Customer Support Associate Interview Experiences

3 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jul 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Basically they want to know the communication skills in English.
  • Q2. They ask you about yourself and whatever you tell they will ask you the next question related to that.
Round 3 - Aptitude Test 

They will take a 30 minutes test where there is a aptitude test and they will see the English typing essay writing.

I applied via Hirect and was interviewed in Mar 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself?
  • Ans. So basically, you have to give a brief introduction about yourself. Where you can also adore yourself in different different ways.
  • Answered Anonymously
  • Q2. Why you want to join customer support after b.com honours?
  • Ans. I have completed my bachelor's degree in b.com honours with a specialization in Human Resource Management and there's one basic similarity that we have to build a relationship with our customers or colleagues.
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Here's two main questions of my interview and I'm very grateful that currently I'm working with such a awesome team.

Customer Support Associate Interview Questions Asked at Other Companies

Q1. How can you tackle your customer in real time scenario?
Q2. How would you handle an irated CX and what is the meaning of emot ... read more
asked in Accenture
Q3. What basic troubleshooting will you try if you are facing issues ... read more
Q4. How would you handle an angry customer?
asked in Accenture
Q5. What is safe made available in Android devices, how does it work?

I applied via Referral and was interviewed before Aug 2021. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about your work experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Very good company with two roater offs. They have a cafeteria with subsidized meal

Interview questions from similar companies

Interview Preparation Tips

Round: Test
Experience: It included quantitative ability questions and a few subjective coding type questions. Nothing known about cutoff as almost major chunk of people appearing for the test were called for the interview.The criteria for test is mainly on CGs and at timesdepartments too.There are rare companies like BCG, DB who actually refer your resumes for interviews without tests.
Duration: 1 hour minute

Round: Technical Interview
Experience: 2 rounds of interview were there – first the technical interview which included questions on your resume. Detailed questionson every point you have mentioned, cross checking whether you really know aboutit at times asking you for examples. No speed math was included. The interview was purely on all the stuff mentioned in the resume.
Tips: Study the resume thorough with every point mentioned. Questionswere asked about things externally related (not in the resume) to stuffmentioned as part of skills. So while exaggerating any point be aware of everyfact about it.

Round: HR Interview
Experience: The HR interview included personal level questions like tell me about yourself, where you hail from, positives, negatives, why cognizant, why non-core, how do you see yourself after 2-3 years etc.The second stage may depend upon GDs or interviews. In this case it was purely one –on-one interview in both rounds.

Round: Case Study Interview
Experience: Mentioned about R a tool used in analytics and was talked about linear and logistic regression. Questions about Big Data Analysis and hadoop etc were asked.

General Tips: Its better to start from August solving CAT papers which helps a lot. Purefin certifications do help for companies like DB, Futures First, Nomura and all. Read only quantitative and a few previous years’ case studies (googled as per the company). Read one to two cases everyday and discussions related to them on the internet and write relevant points in some notebook at times searching for terms or phrases. Read the newspaper daily be it times or even the economic times – know whats happening in the world. They may ask you questions like – whats happening in the world. Be sure to answer them with what they would like to hear rather than what you would like to talk on.The situation is better for non core companies because majority of them don’t see the word department while recruiting from iit. Both for non-core or core: give your best for every round andeven if you don’t get selected for first round you can try to push your resumein on spot interview calls for companies you really want to be part of.Although it isn’t fair play but that’s what happens from Placemnt season day 2.And if the rest do it there's no point regretting than to be a part of it.
College Name: IIT MADRAS

Interview Preparation Tips

Round: Test
Experience: The testincluded quantitative ability questionsand a few subjective coding type questions. Nothing known about cutoff as almost major chunk of people appearing for the test were called for the interview.
Duration: 60 minutes

Round: Technical Interview
Experience: Technical interview included questions on your resume. Detailed questions on every point you have mentioned, cross checking whether you really know about it at times asking you for examples. No speed math was included. The interview was purely on all the stuff mentioned in the resume.
Tips: Suggestion: study the resume thorough with every point mentioned. Questions were asked about things externally related (not in the resume) to stuff mentioned as part of skills. So while exaggerating any point be aware of every fact about it.

Round: HR Interview
Experience: The HR interview included personal level questions like tell me about yourself, where you hail from, positives, negatives, why cognizant, why non-core, how do you see yourself after 2-3 years etc.

College Name: IIT MADRAS

Associate Interview Questions & Answers

Cognizant user image Vidisha Rastogi

posted on 29 Jun 2015

Interview Preparation Tips

Round: Test
Experience: Two papers were held for aptitude and were easy enough for a person with good logical and reasoning skills.In the coding section, programs like string reversing were asked. easy enough for a good programmer to bang on!If you have a superb grammar and vocabulary, this section will not be hard enough to fry your brains consequently.
Tips: A good presence of mind and  apt time management will help in scoring well.
Duration: 180 minutes

Round: Technical Interview
Experience: This was a 10 minute round, where few questions on the previous tests held, coding and questions on aero courses were asked.
Tips: Knowledge definitely pays!

Round: HR Interview
Experience: A person should be witty enough in answering questions asked. A great presence of mind will act as a bonus.

General Tips: Right knowledge and understanding regarding coding or any programming language that you are confident enough about will be of great help.
Skill Tips: If the basics of programming are very fluent,then zero problem will arise in encoding or decoding programs.Extra curricular activities weren't given much of any importance.Going through case studies given on the company's website will increment your knowledge.
Skills: Coding, Aptitude
College Name: IIT MADRAS
Motivation: Presence of mind, knowledge and fine observation are the three key ingredients that will make you pass!
Funny Moments: I was sincere enough and on my best behavior, to cause any nerdy moments!

Interview Preparation Tips

Round: Test
Experience: Questions were based on basic maths and english but time duration as per level of questions was very less. I was hardly able to attempt 90 question.
Tips: Firstly attempt questions from the topics in which you are more comfortable. Don't spend much time in thinking.
Duration: 60 minutes
Total Questions: 120

Round: Technical Interview
Experience: As I am from statistics background ao they asked me questions from regression and inference in depth. Rest all question were from basic stats. And yes they ask question from everything what is there in your resume.
Tips: Be ready for question from everything what is there in your resume and prepare them in advance.

Round: HR Interview
Experience: It was easy and hardly last for 10 min
Tips: Be confident on whatever you speak and prepare for general HR questions in advance.

College Name: IIT BOMBAY

Interview Questionnaire 

7 Questions

  • Q1. Say something about yourself?
  • Q2. Asked on college project
  • Q3. Which programming language do you know?
  • Ans. 

    I know multiple programming languages including Java, Python, and C++.

    • Proficient in Java with experience in developing web applications using Spring framework

    • Familiar with Python for data analysis and machine learning

    • Experience in C++ for developing high-performance applications

    • Also familiar with HTML, CSS, and JavaScript for front-end development

  • Answered by AI
  • Q4. What is class, encapsulation and other feature of OOP?
  • Ans. 

    Class is a blueprint for creating objects, encapsulation is the process of hiding data and methods within a class.

    • Class is a template or blueprint that defines the properties and behaviors of an object.

    • Encapsulation is the process of bundling data and methods together within a class, hiding the internal details from the outside world.

    • Other features of OOP include inheritance, polymorphism, and abstraction.

    • Inheritance a...

  • Answered by AI
  • Q5. Write a program to find the sum of the squares of each term of Fibonacci series
  • Ans. 

    Program to find the sum of squares of each term of Fibonacci series

    • Generate Fibonacci series using loop or recursion

    • Calculate square of each term

    • Add all squares to get the sum

  • Answered by AI
  • Q6. What can I do for you?
  • Q7. Why would you like to join Cognizant?
  • Ans. 

    I would like to join Cognizant because of its reputation as a leading global technology and consulting company.

    • Cognizant has a strong presence in the industry and is known for its innovative solutions.

    • I am impressed by Cognizant's commitment to digital transformation and its ability to deliver value to clients.

    • The company offers excellent career growth opportunities and a supportive work environment.

    • Cognizant's diverse...

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: Questions were simple but demanded faster solving ability especially the Quantitative ability section.
Tips: Solve every bit of R.S.Aggarwal for Aptitude problems. www.indiabix.com is a good site to solve questions from all the sections.
Duration: 90 minutes

Round: Interview
Experience: Started with self description to explaining what projects I was involved in. Talked about my role in the project. Then answered questions from C++ programming language and then wrote the program that the interviewer gave me to do.
Tips: Be Confident. Have the problem solving & "Yes I can Do" attitude. Go with a open mind. Listen to the interviewer carefully. Do not stammer. Keep yourself calm and cool. Be honest.

Round: Interview
Experience: Faced normal questions
Tips: Be confident & keep smiling. Keep track of your body language. Be fluent in speaking English.

General Tips: Be confident and a "can do" attitude will help you grab the job.
Skill Tips: """"
Skills: Communication Skill, Proficiency in English, Basic Computer Progamming Knowledge, Learning ability, Aptitude
College Name: IIT Madras

Skills evaluated in this interview

Interview Questionnaire 

5 Questions

  • Q1. Based on a situation
  • Q2. Write a .small C code
  • Ans. 

    A C code that prints out the elements of an array of strings.

    • Declare an array of strings

    • Use a loop to iterate through the array

    • Print out each element

  • Answered by AI
  • Q3. Simple puzzles about colored balls probability
  • Q4. What Is the probability of it raining today in Chennai?
  • Ans. 

    The probability of rain in Chennai today depends on various factors such as season, weather conditions, and location.

    • The probability can be estimated by analyzing the current weather patterns and historical data.

    • Factors such as humidity, temperature, and wind speed can affect the probability of rain.

    • Local weather forecasts and satellite imagery can also provide insights into the likelihood of rain.

    • The probability of ra...

  • Answered by AI
  • Q5. Find the probability that India will win the next Cricket World Cup
  • Ans. 

    It is impossible to accurately predict the probability of India winning the next Cricket World Cup.

    • Sports events are unpredictable and depend on various factors such as team performance, weather conditions, injuries, etc.

    • Past performance of the team and individual players can be considered, but it does not guarantee future success.

    • Other teams participating in the tournament also play a significant role in determining t...

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: Fifty people appeared for the test out of which sixteen were shortlisted.

Round: Case Study Interview
Experience: How would you promote a newly launched product? What marketing strategies would you use? They asked very simple case studies.

Round: Technical Interview
Experience: Test was based on data analysis, mainly maths. The interview was to see how much 'C' and probability you know.
Tips: Customized preparation is must along with good CGPA.

Skill Tips: Work details about your internship helps!
Skills: General knowledge, Technical knowledge
College Name: IIT Madras

Skills evaluated in this interview

Interview Preparation Tips

Round: Test
Experience: Shortlist is done based on the result of the test conducted. The test consists of two parts basic quantitative skills and a short essay to test your English
Tips: Math and Puzzle solving skills are useful They were looking for people with good math skills and team player

Round: Interview
Experience: Interview was held in two rounds. No technical round is held. One should be prepared for basic HR questions, your understanding of your projects etc.
Tips: There is no technical round and no emphasis on technical background
Prepare for all the basic HR questions beforehand, write them down
Get to know your resume very well

College Name: IIT Madras

Globiva Interview FAQs

How many rounds are there in Globiva Customer Support Associate interview?
Globiva interview process usually has 2 rounds. The most common rounds in the Globiva interview process are HR, Resume Shortlist and Aptitude Test.

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Globiva Customer Support Associate Interview Process

based on 2 interviews

Interview experience

4.5
  
Good
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Globiva Customer Support Associate Salary
based on 41 salaries
₹1.6 L/yr - ₹3 L/yr
20% less than the average Customer Support Associate Salary in India
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Globiva Customer Support Associate Reviews and Ratings

based on 18 reviews

3.2/5

Rating in categories

2.8

Skill development

3.0

Work-life balance

2.8

Salary

2.6

Job security

2.4

Company culture

2.2

Promotions

2.9

Work satisfaction

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