Globiva Customer Service Associate Interview Questions and Answers

Customer service is the assistance and support provided to customers before, during, and after a purchase.

• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It includes being attentive, empathetic, and patient with customers.

• Examples of customer service include answering phone calls, responding to emails, and assisting customers in person.

• Customer service aims to ensure cu

I recently read 'The Alchemist' by Paulo Coelho, which inspired me with its themes of dreams and personal legend.

• The book emphasizes the importance of pursuing one's dreams, illustrated by Santiago's journey to find treasure.

• Coelho's writing style is poetic and engaging, making complex ideas accessible.

• The characters are relatable, each representing different aspects of the journey towards self-discovery.

• The setting, f...read more

A young woman discovers her family's hidden past while navigating love and betrayal in a small town.

• The protagonist, Emma, returns to her hometown after years away.

• She uncovers secrets about her family's history that were kept from her.

• Emma faces challenges in her relationships, particularly with her childhood friend, Jake.

• The plot thickens as Emma learns about a betrayal that could change everything.

• The movie explores...read more

I possess strong communication skills, empathy, and problem-solving abilities, making me well-suited for the Customer Service Associate role.

• I have over two years of experience in customer service, where I consistently received positive feedback from customers.

• In my previous role, I handled customer inquiries and resolved issues efficiently, improving customer satisfaction scores by 15%.

• I am skilled at active listening...read more

I excel at de-escalating tense situations by actively listening and empathizing with customers' concerns.

• Active Listening: I focus on understanding the customer's issue without interrupting, which helps them feel heard.

• Empathy: I acknowledge their feelings by saying things like, 'I understand why you're upset; let's work together to resolve this.'

• Calm Demeanor: I maintain a calm and composed tone, which can help to soo...read more

BPO stands for Business Process Outsourcing. To tackle with customers and company products, one must have good communication skills and product knowledge.

• Understand the products and services offered by the company

• Listen actively to customer concerns and address them effectively

• Be empathetic and patient with customers

• Provide accurate and timely information to customers

• Handle customer complaints professionally and offer ...read more