Globiva Customer Service Associate Interview Questions and Answers

Customer service is the assistance and support provided to customers before, during, and after a purchase.

• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It includes being attentive, empathetic, and patient with customers.

• Examples of customer service include answering phone calls, responding to emails, and assisting customers in person.

• Customer service aims to ensure cu

BPO stands for Business Process Outsourcing. To tackle with customers and company products, one must have good communication skills and product knowledge.

• Understand the products and services offered by the company

• Listen actively to customer concerns and address them effectively

• Be empathetic and patient with customers

• Provide accurate and timely information to customers

• Handle customer complaints professionally and offer ...read more