Bpo Convergence Customer Service Associate Interview Questions and Answers

Q1. Tell me about yourself
Add your answer
Q2. Tell me about your hobbies
Add your answer
Q3. About your hometown
Add your answer
Q4. What is customer service
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It includes being attentive, empathetic, and patient with customers.

• Examples of customer service include answering phone calls, responding to emails, and assisting customers in person.

• Customer service aims to ensure cu
Answered by AI
Add your answer
Q5. Tell me about your school life
Add your answer

Q1. Introduction your self
Add your answer
Q2. What is education
Ans. 
Education is the process of acquiring knowledge, skills, values, and beliefs through various methods such as teaching, training, or research.
• Education involves formal learning in schools, colleges, and universities.

• It also includes informal learning through experiences, interactions, and self-study.

• Education helps individuals develop critical thinking, problem-solving, and communication skills.

• It plays a crucial role i...read more
Answered by AI
Add your answer
Q3. What's salary expectation
Add your answer
Q4. What is yours hobbies
Add your answer

Test taken in website

Q1. What is customer service, conversation with customer, tell about Hyderabad
Ans. 
Customer service is providing assistance and support to customers, engaging in conversations to address their needs and concerns. Hyderabad is a city in India known for its rich history and culture.
• Customer service involves actively listening to customers, empathizing with their issues, and finding solutions to meet their needs.

• Engaging in conversations with customers helps build rapport and trust, leading to better cu...read more
Answered by AI
Add your answer
Q2. Conversation with customer
Add your answer

Q1. Tell about yourself
Add your answer
Q2. Speak about Hyderabad
Ans. 
Hyderabad is a vibrant city in southern India known for its rich history, culture, and delicious cuisine.
• Famous for its iconic Charminar monument

• Home to the historic Golconda Fort

• Known for its biryani and haleem dishes

• Hub for IT companies and tech industry

• Has a mix of traditional and modern architecture
Answered by AI
Add your answer
Q3. Conversation with customer
Add your answer

Q1. Tell me about yourself
Add your answer

Q1. What is BPO , How to tackle with the customer and company products little bit,.
Ans. 
BPO stands for Business Process Outsourcing. To tackle with customers and company products, one must have good communication skills and product knowledge.
• Understand the products and services offered by the company

• Listen actively to customer concerns and address them effectively

• Be empathetic and patient with customers

• Provide accurate and timely information to customers

• Handle customer complaints professionally and offer ...read more
Answered by AI
Add your answer
Q2. Any topic will given to know about your communication skills
Add your answer

Q1. Tell me about yourself
Add your answer

Q1. General questions hobbies and past working or education experiences
Add your answer
Q2. Speak 2 mins on given topic in good grammatical English/Hindi or both.
Add your answer

Related to grammer and aptitude

Q1. Salary and shifts
Add your answer

Q1. Current topics current affairs
Add your answer
Q2. Tell me something about yourself
Add your answer