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Bpo Convergence Customer Service Executive Interview Questions, Process, and Tips
Top Bpo Convergence Customer Service Executive Interview Questions and Answers
- Q1. Explain the basis of handling customer in inbound or outbound,how u deal with angry customer?
- Q2. which process is best suited for your -voice or web?
- Q3. Explain the difference between BPO and call centre?
Bpo Convergence Customer Service Executive Interview Experiences
6 interviews found
SARVESH MISHRA
(2 Questions)
- Q1. Tell us about yourself
- Q2. How much salary expectation
Selected
I applied via Referral and was interviewed before Jun 2023. There was 1 interview round.
(3 Questions)
- Q1. Tell me about yourself. Why should we hire you?
- Q2. Why should we hire you
- Q3. Why do you want to join us?
Atul Singh
I applied via Indeed and was interviewed in Jul 2022. There was 1 interview round.
(3 Questions)
- Q1. Tell about yourself first
- Q2. Why should we hire you
- Q3. So what are your skills
Interview Preparation Tips
Selected
I applied via Referral and was interviewed before Aug 2022. There was 1 interview round.
(2 Questions)
- Q1. Self introduction, questions regarding the job profile.
- Q2. Movie explaination
Interview Preparation Tips
- Spoken English
- Communication Skills
- Hobby
Bpo Convergence interview questions for designations
Selected
I applied via Naukri.com and was interviewed before Aug 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me your self my name is pavan kumar I am studying complete degree My birth place Ongole Andra pradesh Now staying sr nagar Hyderabad
- Q2. I am waiting for the job
Interview Preparation Tips
I applied via Naukri.com
Interview Questionnaire
4 Questions
- Q1. Explain the basis of handling customer in inbound or outbound,how u deal with angry customer?
- Ans.
Handling customers in inbound or outbound involves understanding their needs and providing appropriate solutions. Dealing with angry customers requires empathy, active listening, and problem-solving skills.
In inbound customer service, the focus is on addressing customer queries and providing support.
In outbound customer service, the focus is on making proactive calls to customers for sales or follow-ups.
To handle angry...
- Q2. Which process is best suited for your -voice or web?
- Ans.
The best process for me is voice.
Voice communication allows for immediate and direct interaction with customers.
It enables me to provide personalized assistance and address customer concerns effectively.
Voice communication also allows for better understanding of customer emotions and tone.
Examples: Resolving complex issues over the phone, providing step-by-step guidance verbally.
- Q3. Explain the difference between BPO and call centre?
- Ans.
BPO and call centre are related but have distinct differences.
BPO (Business Process Outsourcing) refers to outsourcing various business processes to a third-party service provider.
Call centre specifically focuses on handling customer calls and providing support.
BPO involves a wider range of services such as data entry, payroll processing, HR services, etc.
Call centre primarily deals with customer inquiries, complaints,...
- Q4. Explain what is a call centre ?
- Ans.
A call centre is a centralized office where customer calls are received and handled by customer service representatives.
A call centre is a facility used by companies to manage customer interactions through various channels such as telephone, email, chat, etc.
It serves as a hub for handling customer inquiries, complaints, and providing support.
Call centre agents are trained to handle a wide range of customer issues and ...
Interview Preparation Tips
Have great communication skills.
Be polite to every customer.
Top trending discussions
Interview questions from similar companies
Customer Service Executive Interview Questions & Answers
Epicenter Technologies
Anonymous
posted on 1 Feb 2025
Selected
I was interviewed in Jan 2025.
(2 Questions)
- Q1. Introduce to your self
- Ans.
I am a dedicated and experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.
I have over 5 years of experience in customer service roles
I am skilled in handling customer inquiries and complaints
I have a proven track record of meeting and exceeding customer satisfaction goals
- Q2. About you past experience
(2 Questions)
- Q1. Introducation of yourself
- Ans.
Experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.
Over 5 years of experience in customer service roles
Skilled in handling customer inquiries, complaints, and escalations
Proficient in using CRM systems and other customer service tools
Strong communication and problem-solving skills
Received multiple awards for outstanding customer service perform
- Q2. About salary expectations
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Etech Global Services
Rahul Redas
posted on 2 Sep 2024
I applied via LinkedIn and was interviewed in Aug 2024. There were 4 interview rounds.
(2 Questions)
- Q1. Introduction and all
- Q2. Previous work experience
- Ans.
I have 3 years of experience in customer service roles, including handling inquiries, resolving complaints, and providing product support.
Worked as a Customer Service Representative at Company X for 2 years
Managed a team of 5 customer service agents at Company Y
Received positive feedback from customers for my problem-solving skills
Typing test and listening test
(2 Questions)
- Q1. Ms Excel shortcut keys
- Q2. Other troubleshooting questions
(2 Questions)
- Q1. Manager round will ask about your strengths and weakness
- Q2. Why do you want to join and all
- Ans.
I am passionate about providing excellent customer service and believe my skills align well with the role.
Passionate about helping customers and resolving their issues
Strong communication and problem-solving skills
Previous experience in customer service roles
Excited about the opportunity to work with a reputable company
Interview Preparation Tips
I applied via Referral and was interviewed in Sep 2024. There were 2 interview rounds.
(2 Questions)
- Q1. What is your favorite season and why?
- Ans.
My favorite season is autumn because of the beautiful colors, cool weather, and cozy atmosphere.
I love the changing colors of the leaves, especially when they turn vibrant shades of red, orange, and yellow.
The cool, crisp air is refreshing and perfect for outdoor activities like hiking or apple picking.
Autumn is a time for cozy sweaters, warm drinks, and comfort food like pumpkin pie and apple cider.
I enjoy the festive...
- Q2. Which movie is your favorite and why
- Ans.
My favorite movie is The Shawshank Redemption because of its powerful storytelling, character development, and themes of hope and redemption.
The Shawshank Redemption is a classic film directed by Frank Darabont.
The movie is based on a Stephen King novella and follows the story of Andy Dufresne, a banker who is wrongly convicted of murder and sent to Shawshank State Penitentiary.
The film explores themes of friendship, h...
It was a typing test on a computer
Selected
I applied via Walk-in and was interviewed in Jun 2024. There was 1 interview round.
(2 Questions)
- Q1. Customer executive means
- Q2. Introduce yourself
Interview Preparation Tips
- Customer Service
Bpo Convergence Interview FAQs
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Bpo Convergence Customer Service Executive Interview Process
based on 5 interviews
1 Interview rounds
- HR Round
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Bpo Convergence Customer Service Executive Reviews and Ratings
based on 21 reviews
Rating in categories
|
Customer Care Executive
216
salaries
|  ₹0.7 L/yr - ₹4 L/yr |
|
Team Lead
164
salaries
| ₹1 L/yr - ₹4.8 L/yr |
|
Cce Executive
82
salaries
| ₹1.1 L/yr - ₹2.9 L/yr |
|
Quality Analyst
67
salaries
| ₹1.1 L/yr - ₹4.8 L/yr |
|
Customer Service Executive
55
salaries
| ₹1.1 L/yr - ₹3.2 L/yr |
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