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Bpo Convergence Customer Service Executive Interview Questions, Process, and Tips
Updated
14 Nov 2024
Top Bpo Convergence Customer Service Executive Interview Questions and Answers
- Q1. Explain the basis of handling customer in inbound or outbound,how u deal with angry customer?
- Q2. which process is best suited for your -voice or web?
- Q3. Explain the difference between BPO and call centre?
6 Bpo Convergence Customer Service Executive Interview Experiences
16 questions found
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Popular
SARVESH MISHRA
Interview experience
Bad
Difficulty level
-
Duration
-
Result
-
1 Interview Round
1
HR Round (2 Questions)
- Q1. Tell us about yourself Add Answer
- Q2. How much salary expectation Add Answer
Interview experience
Average
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Referral and was interviewed before Jun 2023.
1 Interview Round
1
HR Round (3 Questions)
- Q1. Tell me about yourself.
Why should we hire you? Add Answer
- Q2. Why should we hire you Add Answer
- Q3. Why do you want to join us? Add Answer
Atul Singh
I applied via Indeed and was interviewed in Jul 2022.
1 Interview Round
1
HR Round (3 Questions)
- Q1. Tell about yourself first Add Answer
- Q2. Why should we hire you View Answers (2)
- Q3. So what are your skills Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Give the answers perfectly whatever you know
Interview experience
Average
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Referral and was interviewed before Aug 2022.
1 Interview Round
1
HR Round (2 Questions)
- Q1. Self introduction, questions regarding the job profile. Add Answer
- Q2. Movie explaination Add Answer
Interview Preparation Tips
Topics to prepare for Bpo Convergence Customer Service Executive interview:
- Spoken English
- Communication Skills
- Hobby
Bpo Convergence interview questions for designations
Interview experience
Excellent
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Naukri.com and was interviewed before Aug 2022.
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
One-on-one Round (2 Questions)
- Q1. Tell me your self my name is pavan kumar
I am studying complete degree
My birth place Ongole Andra pradesh
Now staying sr nagar Hyderabad Add Answer
- Q2. I am waiting for the job Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Empty
I applied via Naukri.com
1 Interview Round
Interview Questions
- Q1. Explain the basis of handling customer in inbound or outbound,how u deal with angry customer?
View Answers (4)
- Q2. Which process is best suited for your -voice or web?
View Answers (2)
- Q3. Explain the difference between BPO and call centre?
View Answers (2)
- Q4. Explain what is a call centre ?
View Answers (2)
Interview Preparation Tips
Interview preparation tips for other job seekers - Have confidence on yourself.
Have great communication skills.
Be polite to every customer.
Have great communication skills.
Be polite to every customer.
Customer Service Executive Jobs at Bpo Convergence
Top trending discussions
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Interview Tips & Stories
2w (edited)
a consultant
Alternate documents for Employee verification?
My new employer asked for my previous offer letters and salary slips. When I inquired, they said it was for background verification.
However, I feel that providing these documents might affect salary negotiations, and it feels a bit unethical too.
What alternative documents can I provide for employment verification?
Got a question about Bpo Convergence?
Ask anonymously on communities.
Interview questions from similar companies
Customer Service Executive Interview Questions
Etech Global Services
Rahul Redas
posted on 2 Sep 2024
Interview experience
Poor
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Not Selected
I applied via LinkedIn and was interviewed in Aug 2024.
4 Interview Rounds
1
HR Round (2 Questions)
- Q1. Introduction and all Add Answer
- Q2. Previous work experience View Answers (1)
2
Aptitude Test Round
Typing test and listening test
3
Technical Round (2 Questions)
- Q1. Ms Excel shortcut keys Add Answer
- Q2. Other troubleshooting questions Add Answer
4
One-on-one Round (2 Questions)
- Q1. Manager round will ask about your strengths and weakness Add Answer
- Q2. Why do you want to join and all View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - I advise to employer that if you think that if a candidate is not suitable or not qualified for the role then why you were being sticked to that lengthy interview process. I had given 4 5 rounds after managing for laptop by going 150 kms and in the manager round they asked to work as a different role in which I didn't have any experience so they had rejected me. Poor process of interview
Interview experience
Average
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
No response
I applied via Referral and was interviewed in Sep 2024.
2 Interview Rounds
1
One-on-one Round (2 Questions)
- Q1. What is your favorite season and why? View Answers (1)
- Q2. Which movie is your favorite and why View Answers (1)
2
Assignment Round
It was a typing test on a computer
Interview experience
Good
Difficulty level
Moderate
Duration
4-6 weeks
Result
Selected
I applied via Jobs .bg and was interviewed in Sep 2023.
4 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
One-on-one Round (4 Questions)
- Q1. Why Alorica and how? Add Answer
- Q2. It is new opportunity for me ! Add Answer
- Q3. Customer Service experience? Add Answer
- Q4. Do you like being on the phone with clients? Add Answer
3
Group Discussion Round
Information exchange
4
HR Round (1 Question)
- Q1. Documentation included as lot Add Answer
Interview Preparation Tips
Topics to prepare for Alorica Customer Service Executive interview:
- Fashion!
Customer Service Executive Interview Questions
Bill Gosling Outsourcing India
Anonymous
posted on 2 Sep 2023
Interview experience
Excellent
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Referral and was interviewed in Aug 2023.
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2
One-on-one Round (5 Questions)
- Q1. Self details and work experience Add Answer
- Q2. They will ask about Self details Add Answer
- Q3. They will ask about work details Add Answer
- Q4. Work experience Add Answer
- Q5. They will ask for self details and skills which we are having Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be confident
Bpo Convergence Interview FAQs
How many rounds are there in Bpo Convergence Customer Service Executive interview?
Bpo Convergence interview process usually has 1-2 rounds. The most common rounds in the Bpo Convergence interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for Bpo Convergence Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Bpo Convergence. The most common topics and skills that interviewers at Bpo Convergence expect are Customer Service, bpo, cce, customer care and customer support.
What are the top questions asked in Bpo Convergence Customer Service Executive interview?
Some of the top questions asked at the Bpo Convergence Customer Service Executive interview -
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Bpo Convergence Interviews By Designations
- Bpo Convergence Customer Care Executive Interview Questions
- Bpo Convergence Customer Service Executive Interview Questions
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Interview Questions for Popular Designations
- Customer Care Executive Interview Questions
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People are getting interviews through
based on 5 Bpo Convergence interviews
Job Portal
Referral
60%
40%
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
Customer Service Executive Interview Questions from Similar Companies
37%
less
than the average Customer Service Executive Salary in India
View more details
Bpo Convergence Customer Service Executive Reviews and Ratings
based on 20 reviews
Rating in categories
Customer Service Executive// Domestic BPO// Voice Process// Upto 2 LPA
Noida,
Dadri
+10-2 Yrs
₹ 0.5-2 LPA
|
Customer Care Executive
239
salaries
|  ₹0.6 L/yr - ₹3.2 L/yr |
|
Team Lead
149
salaries
| ₹0.9 L/yr - ₹4.6 L/yr |
|
Cce Executive
85
salaries
| ₹1.1 L/yr - ₹3.6 L/yr |
|
Quality Analyst
68
salaries
| ₹1.1 L/yr - ₹4.8 L/yr |
|
Customer Service Executive
55
salaries
| ₹1.1 L/yr - ₹3.2 L/yr |
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