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Bpo Convergence Interview Questions, Process, and Tips
Top Bpo Convergence Interview Questions and Answers
- Q1. If you are unable to handle a customer, what to do?asked in Customer Care Executive interview
- Q2. Explain the basis of handling customer in inbound or outbound,how u deal with angry customer?asked in Customer Service Executive interview
- Q3. How is OB important for an organization?asked in HR Executive interview
Bpo Convergence Interview Experiences
52 interviews found
Anonymous
I applied via Naukri.com
Interview Questionnaire
4 Questions
- Q1. Explain the basis of handling customer in inbound or outbound,how u deal with angry customer?
- Ans.
Handling customers in inbound or outbound involves understanding their needs and providing appropriate solutions. Dealing with angry customers requires empathy, active listening, and problem-solving skills.
In inbound customer service, the focus is on addressing customer queries and providing support.
In outbound customer service, the focus is on making proactive calls to customers for sales or follow-ups.
To handle angry...
- Q2. Which process is best suited for your -voice or web?
- Ans.
The best process for me is voice.
Voice communication allows for immediate and direct interaction with customers.
It enables me to provide personalized assistance and address customer concerns effectively.
Voice communication also allows for better understanding of customer emotions and tone.
Examples: Resolving complex issues over the phone, providing step-by-step guidance verbally.
- Q3. Explain the difference between BPO and call centre?
- Ans.
BPO and call centre are related but have distinct differences.
BPO (Business Process Outsourcing) refers to outsourcing various business processes to a third-party service provider.
Call centre specifically focuses on handling customer calls and providing support.
BPO involves a wider range of services such as data entry, payroll processing, HR services, etc.
Call centre primarily deals with customer inquiries, complaints,...
- Q4. Explain what is a call centre ?
- Ans.
A call centre is a centralized office where customer calls are received and handled by customer service representatives.
A call centre is a facility used by companies to manage customer interactions through various channels such as telephone, email, chat, etc.
It serves as a hub for handling customer inquiries, complaints, and providing support.
Call centre agents are trained to handle a wide range of customer issues and ...
Interview Preparation Tips
Have great communication skills.
Be polite to every customer.
Customer Service Executive Interview Questions asked at other Companies
I applied via Indeed and was interviewed in Feb 2024. There was 1 interview round.
(4 Questions)
- Q1. Tell me about yourself?
- Q2. Give answer about short period of service in past experiences?
- Q3. Why did you left multiple companies?
- Q4. Howlong will you be staying in their company?
Interview Preparation Tips
Cce Executive Interview Questions asked at other Companies
(1 Question)
- Q1. How to Manage your time
Customer Care Executive Interview Questions asked at other Companies
(2 Questions)
- Q1. Brief about yourself
- Q2. About the 7 QC tools
Interview Preparation Tips
Quality Analyst Interview Questions asked at other Companies
Bpo Convergence interview questions for popular designations
Selected
I applied via Walk-in and was interviewed in Mar 2024. There were 3 interview rounds.
Interview is the easiest part of this company
Very easy to crack the interview
(3 Questions)
- Q1. Please Don't go
- Q2. Please don't go.
- Q3. Worst company ever
Interview Preparation Tips
Cce Executive Interview Questions asked at other Companies
Get interview-ready with Top Bpo Convergence Interview Questions
SARVESH MISHRA
(2 Questions)
- Q1. Tell us about yourself
- Q2. How much salary expectation
Customer Service Executive Interview Questions asked at other Companies
Jobs at Bpo Convergence
(3 Questions)
- Q1. I am a Fresher and my Degree is BTech Civil Engineering in CSJM University of Kanpur and I can't walk properly and I can walk only with Walker and I can stand or sit because my leg operation finished and m...
- Q2. I can provide Job in call centre BPO through Speak in English or Hindi or Bengali or Computer Account or Civil Engineering
- Ans. I have no Job and no interview , I will provide Job in Kolkata Salt Lake Sector 5
- Q3. This can u see ,I will provide in Job Kolkata Salt Lake Sector 5 but I can't walk properly and I can walk only with Walker because my leg operation finished and my age is 34
Senior Sales Associate Interview Questions asked at other Companies
Selected
I appeared for an interview in Jul 2024.
Normal aptitude general quotient test was there
Completed assignment in next 2 days of the aptitude
Interview Preparation Tips
BPO Associate Interview Questions asked at other Companies
(5 Questions)
- Q1. About u r self
- Q2. Asking where is u r favourite place
- Q3. Experience yeah fresher
- Q4. Do you know ms Excel
- Ans.
Yes, I am proficient in using Microsoft Excel for data analysis, reporting, and creating spreadsheets.
Proficient in using formulas, functions, and pivot tables
Experience in data analysis, reporting, and creating charts
Familiar with sorting, filtering, and formatting data
Ability to create and modify spreadsheets efficiently
- Q5. What you expect pakage ?
- Ans.
I expect a competitive salary with commission, benefits such as health insurance and paid time off, and opportunities for career growth.
Competitive salary with commission
Benefits like health insurance and paid time off
Opportunities for career growth
Salesman Interview Questions asked at other Companies
(1 Question)
- Q1. Self introduction question and willing to do job ?
(1 Question)
- Q1. Basic concepts of technical efficacy like ms word Excel PowerPoint?
Hearing the recorded calls and speak like them
Interview Preparation Tips
*Don't panic
*Fluent in English and tamil or hindi.
Telecaller Interview Questions asked at other Companies
Selected
I applied via Approached by Company and was interviewed in Oct 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Basic about quality
- Q2. Intro and experiences
(1 Question)
- Q1. Basic about quality. As interviewer themselves are not more knowledgeable
Interview Preparation Tips
Team Leader Quality Interview Questions asked at other Companies
Bpo Convergence Interview FAQs
The duration of Bpo Convergence interview process can vary, but typically it takes about less than 2 weeks to complete.
Tell us how to improve this page.
Bpo Convergence Interviews By Designations
- Bpo Convergence Customer Care Executive Interview Questions
- Bpo Convergence Customer Service Executive Interview Questions
- Bpo Convergence Cce Executive Interview Questions
- Bpo Convergence Telecaller Interview Questions
- Bpo Convergence Quality Analyst Interview Questions
- Bpo Convergence Team Lead Interview Questions
- Bpo Convergence HR Executive Interview Questions
- Bpo Convergence Customer Service Associate Interview Questions
- Show more
Interview Questions for Popular Designations
- Customer Care Executive Interview Questions
- Customer Service Executive Interview Questions
- Cce Executive Interview Questions
- Executive Interview Questions
- Team Lead Interview Questions
- Software Engineer Interview Questions
- Design Engineer Interview Questions
- Senior Engineer Interview Questions
- Show more
Bpo Convergence Interview Process
based on 53 interviews
Interview experience
Interview Questions from Similar Companies
Bpo Convergence Reviews and Ratings
based on 682 reviews
Rating in categories
|
Customer Care Executive
227
salaries
|  ₹0.8 L/yr - ₹3.6 L/yr |
|
Team Lead
154
salaries
| ₹1 L/yr - ₹4.5 L/yr |
|
Cce Executive
83
salaries
| ₹1.1 L/yr - ₹2.9 L/yr |
|
Customer Service Executive
56
salaries
| ₹1.1 L/yr - ₹3.2 L/yr |
|
Quality Analyst
54
salaries
| ₹1.1 L/yr - ₹4.8 L/yr |
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