Explain the basis of handling customer in inbound or outbound,how u deal with angry customer?

Question

Accepted Answer

Handling customers in inbound or outbound involves understanding their needs and providing appropriate solutions. Dealing with angry customers requires empathy, active listening, and problem-solving skills.

In inbound customer service, the focus is on addressing customer queries and providing support.
In outbound customer service, the focus is on making proactive calls to customers for sales or follow-ups.
To handle angry customers, it is important to remain calm and empathetic.
Listen actively to their concerns and let them vent their frustrations.
Apologize for any inconvenience caused and assure them that their issue will be resolved.
Offer solutions or alternatives to address their problem.
If necessary, involve a supervisor or manager to provide further assistance.
Follow up with the customer to ensure their satisfaction and resolve any remaining issues.

Accepted Answer

I understand the customer peoblem then solve problem

Accepted Answer

Opning

Listening

Probing

No rudeness behave

Polaitness

Accepted Answer

whenever we get Inbound process call the customer who is being called should made comfortable, they must be addressed politely  and they must have a calm conversation tone.you have to listen their problem then reply very patiently. Outbound is different agent must have a convincing  and advertising  pitch their main aim to persuade  customer  and explain to them the value that will be brought to them.

Explain the basis of handling customer in inbound or outbound,how u deal with angry customer?

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