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Bpo Convergence Quality Analyst Interview Questions and Answers
Bpo Convergence Quality Analyst Interview Experiences
2 interviews found
(2 Questions)
- Q1. Brief about yourself
- Q2. About the 7 QC tools
Interview Preparation Tips
Selected
I appeared for an interview before Mar 2024, where I was asked the following questions.
- Q1. 7 qc tools
- Q2. Questions regarding Calibration and csat
- Q3. Questions about sharing feedbacks
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Quality Analyst Interview Questions & Answers
Bill Gosling Outsourcing India
Anonymous
posted on 12 Aug 2021
I applied via Referral and was interviewed before Aug 2020. There were 5 interview rounds.
Interview Questionnaire
7 Questions
- Q1. Tell me about yourself ?
- Q2. What is your name.
- Q3. Tell me your hobbies
- Q4. Tell me about quality
- Ans.
Quality refers to the degree of excellence or superiority of a product or service.
Quality is a measure of how well a product or service meets customer expectations.
It involves meeting or exceeding specified standards and requirements.
Quality can be assessed through various methods such as inspections, testing, and customer feedback.
Continuous improvement is essential for maintaining and enhancing quality.
Examples of qu...
- Q5. Parameters of quality
- Ans.
Parameters of quality refer to the characteristics that define a product or service as meeting or exceeding customer expectations.
Parameters of quality include reliability, durability, performance, and aesthetics.
Quality can also be measured by customer satisfaction, defect rates, and adherence to standards.
Examples of quality parameters in different industries include accuracy in financial reporting, safety in manufac
- Q6. Situation based question
- Q7. Communication english if average then no problem can go
Interview Preparation Tips
Quality Analyst Interview Questions & Answers
Bill Gosling Outsourcing India
Anonymous
posted on 24 Nov 2021
I applied via Naukri.com and was interviewed before Nov 2020. There was 1 interview round.
Interview Questionnaire
5 Questions
- Q1. What is calibration
- Ans.
Calibration is the process of adjusting or verifying the accuracy of an instrument or tool.
Calibration ensures that the instrument or tool is providing accurate and reliable measurements.
It involves comparing the readings of the instrument or tool to a known standard.
Calibration is important in industries such as manufacturing, healthcare, and aviation.
Examples of instruments that require calibration include thermomete
- Q2. What all are 7 QC tools
- Ans.
The 7 QC tools are basic problem-solving tools used in quality control and quality management.
Check sheets
Control charts
Histograms
Pareto charts
Scatter diagrams
Stratification
Fishbone diagrams
- Q3. What all types of feedback method
- Ans.
There are various feedback methods such as surveys, focus groups, interviews, suggestion boxes, and social media.
Surveys - questionnaires to gather feedback
Focus groups - small group discussions to gather opinions
Interviews - one-on-one conversations to gather feedback
Suggestion boxes - physical or digital boxes for people to leave feedback
Social media - platforms like Twitter and Facebook to gather feedback
- Q4. Scenario based question.
- Q5. What all parameters do you have in your quality sheet.
- Ans.
The quality sheet parameters include metrics for accuracy, completeness, efficiency, and effectiveness.
Accuracy of data
Completeness of information
Efficiency of processes
Effectiveness of solutions
Customer satisfaction
Defect density
Test coverage
Bug severity
Code complexity
Interview Preparation Tips
Quality Analyst Interview Questions & Answers
Bill Gosling Outsourcing India
Shatakshi Singh
posted on 19 Sep 2023
Selected
I applied via Recruitment Consulltant and was interviewed in Mar 2023. There were 2 interview rounds.
(3 Questions)
- Q1. About yourself experience
- Q2. Product knowledge
- Q3. Company knowledge
Interview Preparation Tips
Quality Analyst Interview Questions & Answers
Bill Gosling Outsourcing India
Anonymous
posted on 3 Nov 2023
Selected
I applied via Approached by Company and was interviewed before Nov 2022. There were 3 interview rounds.
(4 Questions)
- Q1. They aske me about my experience and why I want to move to quality department?
- Q2. How to handle the audits of 40 people?
- Ans.
Assign audits based on expertise, use audit management tools, provide training and support, monitor progress.
Assign audits based on expertise to ensure efficiency and accuracy.
Utilize audit management tools to streamline the process and track progress.
Provide training and support to ensure all team members are equipped to handle audits effectively.
Monitor progress regularly to identify any issues and make necessary adj...
- Q3. Why should I tell you my trade secret (melody Khao khud jan jaao)!!!
- Q4. Melody Khao khud jaan jaao
(1 Question)
- Q1. It's all about salary and negotiation
Interview Preparation Tips
Selected
I applied via Referral and was interviewed before May 2023. There was 1 interview round.
(2 Questions)
- Q1. Be confident and proacy
- Q2. Tell me something about yourself
Selected
I applied via Job Fair and was interviewed in Sep 2023. There was 1 interview round.
(1 Question)
- Q1. Introduction, past experience, what do you kbow about the company and profile
Quality Analyst Interview Questions & Answers
Etech Global Services
Bhula Dunga 100MSoon
posted on 19 Jul 2024
Listening test for quality Analyst position
(1 Question)
- Q1. Listen to the call and abs the questions
(2 Questions)
- Q1. Tell me something about yourself
- Q2. Why do you want to join etech
Selected
I applied via Company Website and was interviewed in Mar 2023. There were 3 interview rounds.
(2 Questions)
- Q1. General Questions about your qualifications and experience
- Ans. Also, they will ask about expected CTC
- Q2. They will ensure that you will be flexible with shift timings
(3 Questions)
- Q1. Questions about Sales.
- Ans. Questions to check Excel knowledge like Vlookup H lookup
- Q2. Questions about Sales KPIs
- Ans. Average handling time, good communication, best customer service
- Q3. Some scenario based questions about team work
- Ans. To work as a team and support everyone whenever needed
Interview Preparation Tips
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Bpo Convergence Quality Analyst Interview Process
based on 3 interviews
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Bpo Convergence Quality Analyst Reviews and Ratings
based on 21 reviews
Rating in categories
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Customer Care Executive
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|  ₹0.8 L/yr - ₹3.6 L/yr |
|
Team Lead
154
salaries
| ₹1 L/yr - ₹4.5 L/yr |
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Cce Executive
83
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| ₹1.1 L/yr - ₹2.9 L/yr |
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Customer Service Executive
56
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Quality Analyst
54
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