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Bpo Convergence Quality Analyst Interview Questions and Answers

Updated 19 Nov 2024

Bpo Convergence Quality Analyst Interview Experiences

1 interview found

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Brief about yourself
  • Q2. About the 7 QC tools

Interview Preparation Tips

Interview preparation tips for other job seekers - Please check all the policies first then only join the organization.

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Approached by Company and was interviewed in Aug 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Personal Introduction
  • Q2. Last Job Role And Responsibilitys
  • Ans. 

    Quality Analyst at XYZ Company

    • Conducted quality assurance tests on software applications

    • Identified and reported bugs and issues to development team

    • Collaborated with cross-functional teams to ensure quality standards were met

  • Answered by AI
Round 2 - Virtual 

(8 Questions)

  • Q1. What is BQ ?
  • Ans. 

    BQ stands for Batch Quality, which refers to the quality of a batch of products or services produced at a specific time.

    • BQ is used to assess the overall quality of a group of products or services produced together.

    • It helps in identifying any issues or defects in the batch that need to be addressed.

    • BQ can be measured using various quality metrics and indicators.

    • For example, in manufacturing, BQ can be determined by insp...

  • Answered by AI
  • Q2. What is 7Qc tools ?
  • Ans. 

    7QC tools are a set of quality control tools used for process improvement and problem-solving in quality management.

    • Check sheets: Used to collect and analyze data in a systematic way.

    • Pareto chart: Helps identify the most significant factors contributing to a problem.

    • Cause-and-effect diagram (Fishbone diagram): Used to identify and analyze potential causes of a problem.

    • Histogram: Represents data distribution visually to...

  • Answered by AI
  • Q3. Why quality is important ?
  • Ans. 

    Quality is important to ensure customer satisfaction, meet regulatory requirements, and maintain a good reputation.

    • Ensures customer satisfaction by delivering products/services that meet or exceed expectations

    • Helps in meeting regulatory requirements and standards

    • Maintains a good reputation for the company

    • Reduces costs by minimizing defects and rework

    • Increases efficiency and productivity

    • Improves overall customer experie

  • Answered by AI
  • Q4. What is critical and non critical errors ?
  • Ans. 

    Critical errors are severe issues that can cause system failure, while non-critical errors are less severe and do not impact system functionality.

    • Critical errors can lead to system crashes or data loss

    • Non-critical errors may include minor bugs or cosmetic issues

    • Examples of critical errors: database corruption, server downtime

    • Examples of non-critical errors: spelling mistakes, UI alignment issues

  • Answered by AI
  • Q5. Tell me about the Dead Air And Hold ?
  • Ans. 

    Dead air and hold refer to periods of silence or inactivity during a call or communication process.

    • Dead air is when there is complete silence on the line, often due to technical issues or lack of response from the other party.

    • Hold is when one party puts the call on hold, usually to consult with someone else or look up information.

    • Both dead air and hold can impact the quality of the call and should be minimized to ensur...

  • Answered by AI
  • Q6. What is wowcall ?
  • Ans. 

    Wowcall is a telecommunications service provider offering voice over IP (VoIP) solutions for businesses and individuals.

    • Wowcall provides VoIP services for making calls over the internet.

    • They offer solutions for businesses looking to improve their communication systems.

    • Wowcall allows users to make international calls at lower rates compared to traditional phone services.

  • Answered by AI
  • Q7. What are the quality parameters ?
  • Ans. 

    Quality parameters are specific criteria used to measure the quality of a product or service.

    • Accuracy - how close the results are to the true value

    • Precision - how close the results are to each other

    • Reliability - consistency of results over time

    • Reproducibility - ability to obtain the same results under different conditions

    • Efficiency - achieving the desired outcome with minimal resources

  • Answered by AI
  • Q8. Why do you want to join bill gosling ?
  • Ans. 

    I want to join Bill Gosling because of their reputation for providing high-quality services and their commitment to employee growth and development.

    • Reputation for high-quality services

    • Commitment to employee growth and development

    • Opportunities for career advancement

    • Positive work culture

    • Strong leadership team

  • Answered by AI
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Fk off the team and simply they will show lot of attitude infront of the jobseekers

Round 2 - Group Discussion 

First of all company peoples are not educated

Round 3 - Technical 

(2 Questions)

  • Q1. General topis they will ask
  • Q2. Time wate and not useful questions they were asking

Interview Preparation Tips

Interview preparation tips for other job seekers - Total waste fellows are working in intouch and females Hrs and mangers will shown lot of attitude
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Assignment 

Listening test for quality Analyst position

Round 2 - HR 

(1 Question)

  • Q1. Listen to the call and abs the questions
Round 3 - HR 

(2 Questions)

  • Q1. Tell me something about yourself
  • Q2. Why do you want to join etech
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Jobs India and was interviewed before Jun 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. About my profile and experiance.
  • Ans. Clearly take the HR through your profile and experiences your carry.
  • Answered by Imran Hussain
  • Q2. Your job roles and responsibilities.
  • Q3. Explain your previous job roles and responsibilities.
  • Q4. Your strengths and capabilities.
  • Q5. Point out your strength and capabilities, skills.

Interview Preparation Tips

Interview preparation tips for other job seekers - Graduate/Under graduate Candidates with experience or freshers can apply.. basic preparation is sufficient.. Hindi & English mandate..

I applied via Naukri.com

Interview Questionnaire 

3 Questions

  • Q1. Basic understanding about quality role?
  • Ans. 

    Quality role involves ensuring that products or services meet or exceed customer expectations and industry standards.

    • Developing and implementing quality control processes

    • Conducting audits and inspections to identify areas for improvement

    • Analyzing data to identify trends and areas for improvement

    • Collaborating with cross-functional teams to address quality issues

    • Ensuring compliance with industry regulations and standards

    • ...

  • Answered by AI
  • Q2. What tools have u used while evaluating calls
  • Ans. 

    I have used tools like Quality Monitoring Software, Excel, and Google Sheets to evaluate calls.

    • Quality Monitoring Software to listen to recorded calls and evaluate them based on predefined criteria

    • Excel and Google Sheets to track and analyze data related to call evaluations

    • Screen recording software to capture the agent's screen during the call

    • Speech analytics software to analyze the content of the call and identify are...

  • Answered by AI
  • Q3. More of analysing

Interview Preparation Tips

Interview preparation tips for other job seekers - Be real and share your experience, practical which you must have performed in your daily work. Don't be person on perception thoughts explain what u have achieved and what best you can do.

I applied via Walk-in and was interviewed in Oct 2021. There were 2 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Basci question, basic information and knowledge
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Mar 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. About yourself experience
  • Q2. Product knowledge
  • Q3. Company knowledge

Interview Preparation Tips

Interview preparation tips for other job seekers - See if you are going to apply this company just to get salary then don't choose it it's the lowest point of this one but if you want to gain knowledge nd growth oth job profile then it's okay for you to join this . Just be confident and knowledgeable for what you are applying and saying infront of HR

I applied via Referral and was interviewed in Jan 2021. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. What do you think quality is?
  • Ans. 

    Quality is meeting or exceeding customer expectations through consistent and reliable performance.

    • Quality is about meeting or exceeding customer expectations

    • It involves consistent and reliable performance

    • It requires adherence to standards and processes

    • It involves continuous improvement and feedback

    • Examples include defect-free products, timely delivery, and excellent customer service

  • Answered by AI
  • Q2. Where do you see yourself after few years?
  • Q3. What are your expectations from the company?
  • Q4. What does a quality analyst do?
  • Ans. 

    A quality analyst ensures that products or services meet the required standards and specifications.

    • Develop and implement quality control procedures

    • Analyze data to identify areas for improvement

    • Ensure compliance with regulations and standards

    • Collaborate with other departments to resolve quality issues

    • Conduct audits and inspections

    • Provide training to employees on quality control

    • Monitor and evaluate product or service per...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident, grasp some knowledge about the post you are going to apply for.

Bpo Convergence Interview FAQs

How many rounds are there in Bpo Convergence Quality Analyst interview?
Bpo Convergence interview process usually has 1 rounds. The most common rounds in the Bpo Convergence interview process are HR.
How to prepare for Bpo Convergence Quality Analyst interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Bpo Convergence. The most common topics and skills that interviewers at Bpo Convergence expect are Quality Analysis, Call Monitoring, Call Quality, Feedback and QC Tools.

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Bpo Convergence Quality Analyst Interview Process

based on 2 interviews

Interview experience

1
  
Bad
View more
Bpo Convergence Quality Analyst Salary
based on 67 salaries
₹1.1 L/yr - ₹4.8 L/yr
38% less than the average Quality Analyst Salary in India
View more details

Bpo Convergence Quality Analyst Reviews and Ratings

based on 19 reviews

3.1/5

Rating in categories

2.9

Skill development

2.8

Work-life balance

2.9

Salary

3.1

Job security

2.8

Company culture

3.0

Promotions

3.4

Work satisfaction

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