Bpo Convergence Operations Executive Interview Questions and Answers

Aptitude basic math qns and reasoning

Q1. Sql, excel, comm skills, writing skills
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Q1. Previous role explain details
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Q1. Tell me about your self
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Q2. Do you have laptop and are you interested work from home
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Q1. How you are doing SLA Management
Ans. 
SLA management involves monitoring and ensuring compliance with service level agreements.
• Define clear SLAs with stakeholders

• Monitor performance metrics regularly

• Identify and address any deviations from SLAs

• Implement corrective actions to improve SLA compliance

• Communicate with stakeholders to manage expectations

• Use technology tools for tracking and reporting

• Provide regular reports on SLA performance
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Q2. They are asking situational questions for capacity planner
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Q3. About previous experience in bpo domain
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Q4. How to calculate the quality
Ans. 
Quality can be calculated by measuring the conformance to requirements and customer satisfaction.
• Quality can be measured by evaluating the extent to which a product or service meets the specified requirements.

• Customer satisfaction surveys can provide insights into the quality of a product or service.

• Defect rates, error rates, and rework rates can be used as indicators of quality.

• Quality can also be assessed through fee...read more
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Q1. Tell me about your self
Ans. 
I am a highly motivated and detail-oriented individual with a strong background in operations management.
• I have a Bachelor's degree in Business Administration with a focus on operations management.

• I have experience working in a fast-paced operations environment, where I successfully managed multiple projects and ensured smooth operations.

• I am skilled in analyzing data, identifying areas for improvement, and implementin...read more
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Q2. Tell me about corona virus
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Q3. What has loss dueto COVID 19
Ans. 
COVID-19 has caused significant loss in terms of human lives, economic stability, and mental health.
• Loss of human lives due to the virus and related complications

• Economic instability caused by lockdowns and reduced business activity

• Mental health issues arising from isolation, fear, and uncertainty

• Disruption of education and social activities

• Increased burden on healthcare systems and frontline workers
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Q1. Tell me about yourself
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Q2. Where did you find the vacancy
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Q3. Salary expectation
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Q1. Questions regarding work experience
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Q2. Various hypothetical questions regarding ops management
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Q3. Hypothetical questions regarding people and conflict management
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Q4. Hypothetical questions regarding client manegement
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Q1. Questions regarding work experience
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Q2. Hypothetical questions regarding ops, people, conflict and client management
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Q1. Why you want to join in this organisation
Ans. 
I want to join this organization because of its strong reputation, innovative approach, and opportunities for growth.
• Strong reputation: The organization has a proven track record of success and is highly regarded in the industry.

• Innovative approach: The organization is known for its forward-thinking strategies and commitment to staying ahead of the competition.

• Opportunities for growth: The organization offers ample opp...read more
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Q2. Why you quite your job
Ans. 
I left my previous job due to lack of growth opportunities and a toxic work environment.
• Limited opportunities for career advancement

• Unhealthy work environment

• Lack of support from management

• Inadequate compensation

• No work-life balance
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Q1. Need of credentials in us healthcare
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Q1. Badi questions on education, experience and salary
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Q1. Everything a center head can ask on psychometric, role based situation handling etc
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Q1. Go through your resume.
Ans. 
I have experience in operations management and team leadership.
• Managed a team of 10 operations staff, ensuring smooth workflow and meeting targets

• Implemented process improvements resulting in a 20% increase in efficiency

• Developed and implemented training programs for new hires

• Led cross-functional projects to streamline operations and reduce costs
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Grammatical / Logical / Mathematical questions.

Q1. This is Manager Round.
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Q2. What is records retrieval?
Ans. 
Records retrieval is the process of obtaining documents or information from a source.
• It involves requesting and obtaining records from various sources such as government agencies, medical facilities, or legal entities.

• Records retrieval can be done for various purposes such as legal cases, insurance claims, or medical research.

• The process may involve filling out forms, paying fees, and following specific procedures to o...read more
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Q3. Do you know about Legal Firms and their practices?
Ans. 
Yes, legal firms are organizations that provide legal services to individuals and businesses.
• Legal firms offer a range of services such as litigation, corporate law, intellectual property law, and more.

• They may specialize in a particular area of law or offer a broad range of services.

• Legal firms may have multiple offices and employ a large number of lawyers and support staff.

• They may also work with other professionals ...read more
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Q4. What was your previous experience?
Ans. 
I have 5 years of experience in operations management, leading teams and optimizing processes.
• Managed a team of 15 operations associates, ensuring smooth workflow and meeting targets

• Implemented process improvements that resulted in a 20% increase in efficiency

• Collaborated with cross-functional teams to streamline operations and reduce costs

• Developed and implemented training programs to enhance team members' skills

• Utili...read more
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