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ReSource Pro Team Lead Operations Interview Questions and Answers
ReSource Pro Team Lead Operations Interview Experiences
2 interviews found
Selected
I applied via LinkedIn and was interviewed in Dec 2023. There was 1 interview round.
(4 Questions)
- Q1. How you are doing SLA Management
- Ans.
SLA management involves monitoring and ensuring compliance with service level agreements.
Define clear SLAs with stakeholders
Monitor performance metrics regularly
Identify and address any deviations from SLAs
Implement corrective actions to improve SLA compliance
Communicate with stakeholders to manage expectations
Use technology tools for tracking and reporting
Provide regular reports on SLA performance
- Q2. They are asking situational questions for capacity planner
- Q3. About previous experience in bpo domain
- Q4. How to calculate the quality
- Ans.
Quality can be calculated by measuring the conformance to requirements and customer satisfaction.
Quality can be measured by evaluating the extent to which a product or service meets the specified requirements.
Customer satisfaction surveys can provide insights into the quality of a product or service.
Defect rates, error rates, and rework rates can be used as indicators of quality.
Quality can also be assessed through fee...
Huzaif Mujeeb
I applied via Naukri.com and was interviewed in Apr 2024. There was 1 interview round.
(1 Question)
- Q1. Related to profile and portfolio, SL, quality TQ n BQ, client mgmt, ppl mgmt
Top trending discussions
Interview questions from similar companies
I was interviewed in Apr 2017.
Interview Questionnaire
1 Question
- Q1. Work Experience and Salary expectation
Interview Preparation Tips
Experience: I told what I was asked
Tips: Nothing
Round: Ops Manager Round
Experience: Manages was busyin Game post asking my work experience
Tips: Nothing
I applied via Naukri.com and was interviewed before Dec 2019. There were 3 interview rounds.
Interview Questionnaire
3 Questions
- Q1. People management, KPI's and KRA's, Formula for AHT, Shrinkage, Attrition and Occupancy, How to improve a bad player in team, People or Company and why ??
- Q2. When can I join at TECH M 😊
- Q3. NA
Interview Preparation Tips
Maintain Eye to Eye contact and think well prior shooting the answer.
Team Lead Operations Interview Questions & Answers
Cognizant
Surendra Reddy Karnatakam
posted on 31 Jan 2023
Selected
I applied via Walk-in and was interviewed before Jan 2022. There were 3 interview rounds.
(1 Question)
- Q1. Accounting principles
(1 Question)
- Q1. Compensation related questions
Interview Preparation Tips
I applied via Campus Placement and was interviewed before Nov 2021. There were 3 interview rounds.
General aptitude logical maths and comprehensive
(2 Questions)
- Q1. Tell me about your self
- Q2. Basic accounting principles
(2 Questions)
- Q1. What is depreciation why is it accounted
- Q2. What are your strength weakness
Interview Preparation Tips
Interview Preparation Tips
Experience: They found my resume intersting
Tips: forwarded to next round
Round: Test
Experience: could found to difficult to make this round
Tips: I was not preapared for analytical reasoing
Duration: 30 minutes
Total Questions: 50
I applied via Recruitment Consulltant and was interviewed before Aug 2021. There was 1 interview round.
(1 Question)
- Q1. Tell me about your self
Interview Preparation Tips
Wns Mumbai Vikhroli was some what good in caring.
Selected
I applied via Approached by Company and was interviewed before Apr 2023. There were 2 interview rounds.
(2 Questions)
- Q1. HR had asked to introduce About yourself , and the job experience you have.
- Q2. Discussion on the expected Salary package
All questions were releted to General Knowledge and kind mix of Accounts.
Selected
I applied via Referral and was interviewed before May 2022. There were 3 interview rounds.
Accounting questions
(3 Questions)
- Q1. Journal entries and experience
- Q2. Walk in interview or reference is best
- Q3. Depreciation journal entries
Interview Preparation Tips
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ReSource Pro Team Lead Operations Interview Process
based on 2 interviews
Interview experience
Team Lead Operations Interview Questions from Similar Companies
ReSource Pro Team Lead Operations Reviews and Ratings
based on 4 reviews
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236
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