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ReSource Pro Team Lead Operations Interview Questions and Answers
ReSource Pro Team Lead Operations Interview Experiences
2 interviews found
Selected
I applied via LinkedIn and was interviewed in Dec 2023. There was 1 interview round.
(4 Questions)
- Q1. How you are doing SLA Management
- Ans.
SLA management involves monitoring and ensuring compliance with service level agreements.
Define clear SLAs with stakeholders
Monitor performance metrics regularly
Identify and address any deviations from SLAs
Implement corrective actions to improve SLA compliance
Communicate with stakeholders to manage expectations
Use technology tools for tracking and reporting
Provide regular reports on SLA performance
- Q2. They are asking situational questions for capacity planner
- Q3. About previous experience in bpo domain
- Q4. How to calculate the quality
- Ans.
Quality can be calculated by measuring the conformance to requirements and customer satisfaction.
Quality can be measured by evaluating the extent to which a product or service meets the specified requirements.
Customer satisfaction surveys can provide insights into the quality of a product or service.
Defect rates, error rates, and rework rates can be used as indicators of quality.
Quality can also be assessed through fee...
Huzaif Mujeeb
I applied via Naukri.com and was interviewed in Apr 2024. There was 1 interview round.
(1 Question)
- Q1. Related to profile and portfolio, SL, quality TQ n BQ, client mgmt, ppl mgmt
Interview questions from similar companies
I applied via Walk-in and was interviewed in Jul 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. There are certain questions but not able to tell all
Interview Preparation Tips
I applied via Walk-in and was interviewed before Feb 2021. There was 1 interview round.
(3 Questions)
- Q1. Tell me about your self why we hire you what r your hobbies
- Q2. How you manage your rotational shifts
- Q3. Tell me about your before experiences
Interview Preparation Tips
- Introduction basic know ledge ab
I applied via Referral and was interviewed before Nov 2021. There was 1 interview round.
(3 Questions)
- Q1. Interview in IT department (PSPCL)
- Q2. Tell me about Yourself.
- Ans.
Experienced team leader with strong operations background and proven track record of driving efficiency and productivity.
Over 5 years of experience in leading teams and managing operations.
Skilled in optimizing processes and implementing strategies to improve performance.
Proven ability to motivate and inspire team members to achieve goals.
Excellent communication and problem-solving skills.
Successfully implemented a new...
- Q3. Tell me about your Strengths.
Interview Preparation Tips
I applied via Company Website and was interviewed before Sep 2021. There were 2 interview rounds.
(1 Question)
- Q1. Self introduction, Behavioral questions
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed before Aug 2021. There was 1 interview round.
(1 Question)
- Q1. Tell me about your self
Interview Preparation Tips
Wns Mumbai Vikhroli was some what good in caring.
Interview Preparation Tips
Experience: They found my resume intersting
Tips: forwarded to next round
Round: Test
Experience: could found to difficult to make this round
Tips: I was not preapared for analytical reasoing
Duration: 30 minutes
Total Questions: 50
Selected
I applied via Referral and was interviewed before Nov 2023. There was 1 interview round.
(1 Question)
- Q1. About Myself and Experience
Interview Preparation Tips
Team Lead Operations Interview Questions & Answers
Conneqt Business Solutions
Anonymous
posted on 23 Oct 2021
Interview Questionnaire
1 Question
- Q1. How to calculate repeat, how to control shrinkage n attrition, how to control AHT, situational based questions.
- Ans.
To calculate repeat, control shrinkage and attrition, and AHT, use data analysis and implement effective training and coaching programs.
Use data analysis to identify patterns and trends in repeat, shrinkage, attrition, and AHT
Implement effective training and coaching programs to improve performance and reduce shrinkage and attrition
Monitor and track performance metrics regularly to identify areas for improvement
Use sit...
Interview Preparation Tips
Not that much hard n tough.
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ReSource Pro Team Lead Operations Interview Process
based on 2 interviews
Interview experience
Team Lead Operations Interview Questions from Similar Companies
ReSource Pro Team Lead Operations Reviews and Ratings
based on 5 reviews
Rating in categories
|
Associate
564
salaries
|  ₹2.1 L/yr - ₹5 L/yr |
|
Client Associate
210
salaries
| ₹2.4 L/yr - ₹5 L/yr |
|
Analyst
201
salaries
| ₹2.8 L/yr - ₹6.5 L/yr |
|
Assistant Manager
99
salaries
| ₹8.6 L/yr - ₹16.9 L/yr |
|
Client Analyst
92
salaries
| ₹3.4 L/yr - ₹7.3 L/yr |
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