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I applied via LinkedIn and was interviewed in Dec 2023. There was 1 interview round.
SLA management involves monitoring and ensuring compliance with service level agreements.
Define clear SLAs with stakeholders
Monitor performance metrics regularly
Identify and address any deviations from SLAs
Implement corrective actions to improve SLA compliance
Communicate with stakeholders to manage expectations
Use technology tools for tracking and reporting
Provide regular reports on SLA performance
Quality can be calculated by measuring the conformance to requirements and customer satisfaction.
Quality can be measured by evaluating the extent to which a product or service meets the specified requirements.
Customer satisfaction surveys can provide insights into the quality of a product or service.
Defect rates, error rates, and rework rates can be used as indicators of quality.
Quality can also be assessed through fee...
I applied via Naukri.com and was interviewed in Apr 2024. There was 1 interview round.
I applied via Walk-in and was interviewed in Jul 2021. There was 1 interview round.
I applied via Walk-in and was interviewed before Feb 2021. There was 1 interview round.
I applied via Referral and was interviewed before Nov 2021. There was 1 interview round.
Experienced team leader with strong operations background and proven track record of driving efficiency and productivity.
Over 5 years of experience in leading teams and managing operations.
Skilled in optimizing processes and implementing strategies to improve performance.
Proven ability to motivate and inspire team members to achieve goals.
Excellent communication and problem-solving skills.
Successfully implemented a new...
I applied via Company Website and was interviewed before Sep 2021. There were 2 interview rounds.
I applied via Recruitment Consulltant and was interviewed before Aug 2021. There was 1 interview round.
I applied via Referral and was interviewed before Nov 2023. There was 1 interview round.
posted on 23 Oct 2021
To calculate repeat, control shrinkage and attrition, and AHT, use data analysis and implement effective training and coaching programs.
Use data analysis to identify patterns and trends in repeat, shrinkage, attrition, and AHT
Implement effective training and coaching programs to improve performance and reduce shrinkage and attrition
Monitor and track performance metrics regularly to identify areas for improvement
Use sit...
based on 2 interviews
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Associate
564
salaries
| ₹2.1 L/yr - ₹5 L/yr |
Client Associate
210
salaries
| ₹2.4 L/yr - ₹5 L/yr |
Analyst
201
salaries
| ₹2.8 L/yr - ₹6.5 L/yr |
Assistant Manager
99
salaries
| ₹8.6 L/yr - ₹16.9 L/yr |
Client Analyst
92
salaries
| ₹3.4 L/yr - ₹7.3 L/yr |
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