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ReSource Pro Team Lead Operations Interview Questions and Answers

Updated 17 May 2024

ReSource Pro Team Lead Operations Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Dec 2023. There was 1 interview round.

Round 1 - One-on-one 

(4 Questions)

  • Q1. How you are doing SLA Management
  • Ans. 

    SLA management involves monitoring and ensuring compliance with service level agreements.

    • Define clear SLAs with stakeholders

    • Monitor performance metrics regularly

    • Identify and address any deviations from SLAs

    • Implement corrective actions to improve SLA compliance

    • Communicate with stakeholders to manage expectations

    • Use technology tools for tracking and reporting

    • Provide regular reports on SLA performance

  • Answered by AI
  • Q2. They are asking situational questions for capacity planner
  • Q3. About previous experience in bpo domain
  • Q4. How to calculate the quality
  • Ans. 

    Quality can be calculated by measuring the conformance to requirements and customer satisfaction.

    • Quality can be measured by evaluating the extent to which a product or service meets the specified requirements.

    • Customer satisfaction surveys can provide insights into the quality of a product or service.

    • Defect rates, error rates, and rework rates can be used as indicators of quality.

    • Quality can also be assessed through fee...

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Naukri.com and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Related to profile and portfolio, SL, quality TQ n BQ, client mgmt, ppl mgmt

Team Lead Operations Interview Questions Asked at Other Companies

asked in Delhivery
Q1. What was thr volume of shipment handled per day in previous desig ... read more
asked in iEnergizer
Q2. How do you calculate shrinkage and attrition ?
asked in Flipkart
Q3. Basic work flow of operation from IB(Inbound) to OB(Outbound)
asked in Flipkart
Q4. How to control attrition rate, your 5 years goals, achiements and ... read more
asked in Startek
Q5. How could you manage shrinkage and attrition

Interview questions from similar companies

I applied via Walk-in and was interviewed in Jul 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. There are certain questions but not able to tell all

Interview Preparation Tips

Interview preparation tips for other job seekers - It is very important to be specific if interviewer ask any question you should have to answer is very short and very effective

I applied via Walk-in and was interviewed before Feb 2021. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Tell me about your self why we hire you what r your hobbies
  • Q2. How you manage your rotational shifts
  • Q3. Tell me about your before experiences

Interview Preparation Tips

Topics to prepare for Teleperformance Team Lead Operations interview:
  • Introduction basic know ledge ab
Interview preparation tips for other job seekers - Be confident till you compleated your interview give true detail about your self express your self that much you able to do things in a specific manner

I applied via Referral and was interviewed before Nov 2021. There was 1 interview round.

Round 1 - Technical 

(3 Questions)

  • Q1. Interview in IT department (PSPCL)
  • Q2. Tell me about Yourself.
  • Ans. 

    Experienced team leader with strong operations background and proven track record of driving efficiency and productivity.

    • Over 5 years of experience in leading teams and managing operations.

    • Skilled in optimizing processes and implementing strategies to improve performance.

    • Proven ability to motivate and inspire team members to achieve goals.

    • Excellent communication and problem-solving skills.

    • Successfully implemented a new...

  • Answered by AI
  • Q3. Tell me about your Strengths.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be polite and use the right language and tone for a formal situation.

I applied via Company Website and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Self introduction, Behavioral questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Trustworthy and eliable organization along with good work culture.

I applied via Recruitment Consulltant and was interviewed before Aug 2021. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about your self

Interview Preparation Tips

Interview preparation tips for other job seekers - Wns Pune does'nt have good management personnel they don't care about you.
Wns Mumbai Vikhroli was some what good in caring.

Interview Preparation Tips

Round: Resume Shortlist
Experience: They found my resume intersting
Tips: forwarded to next round

Round: Test
Experience: could found to difficult to make this round
Tips: I was not preapared for analytical reasoing
Duration: 30 minutes
Total Questions: 50

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Nov 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. About Myself and Experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

Interview Questionnaire 

1 Question

  • Q1. How to calculate repeat, how to control shrinkage n attrition, how to control AHT, situational based questions.
  • Ans. 

    To calculate repeat, control shrinkage and attrition, and AHT, use data analysis and implement effective training and coaching programs.

    • Use data analysis to identify patterns and trends in repeat, shrinkage, attrition, and AHT

    • Implement effective training and coaching programs to improve performance and reduce shrinkage and attrition

    • Monitor and track performance metrics regularly to identify areas for improvement

    • Use sit...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be calm, patient, Be real, Be honest.
Not that much hard n tough.

ReSource Pro Interview FAQs

How many rounds are there in ReSource Pro Team Lead Operations interview?
ReSource Pro interview process usually has 1 rounds. The most common rounds in the ReSource Pro interview process are One-on-one Round and HR.
What are the top questions asked in ReSource Pro Team Lead Operations interview?

Some of the top questions asked at the ReSource Pro Team Lead Operations interview -

  1. How you are doing SLA Managem...read more
  2. How to calculate the qual...read more
  3. They are asking situational questions for capacity plan...read more

Tell us how to improve this page.

ReSource Pro Team Lead Operations Interview Process

based on 2 interviews

Interview experience

5
  
Excellent
View more
ReSource Pro Team Lead Operations Salary
based on 16 salaries
₹5.4 L/yr - ₹11.3 L/yr
41% more than the average Team Lead Operations Salary in India
View more details

ReSource Pro Team Lead Operations Reviews and Ratings

based on 5 reviews

2.9/5

Rating in categories

3.0

Skill development

2.9

Work-life balance

2.9

Salary

3.2

Job security

2.9

Company culture

2.7

Promotions

2.9

Work satisfaction

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