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ReSource Pro Team Lead Operations Interview Questions and Answers
ReSource Pro Team Lead Operations Interview Experiences
2 interviews found
Anonymous
Selected
I applied via LinkedIn and was interviewed in Dec 2023. There was 1 interview round.
(4 Questions)
- Q1. How you are doing SLA Management
- Ans.
SLA management involves monitoring and ensuring compliance with service level agreements.
Define clear SLAs with stakeholders
Monitor performance metrics regularly
Identify and address any deviations from SLAs
Implement corrective actions to improve SLA compliance
Communicate with stakeholders to manage expectations
Use technology tools for tracking and reporting
Provide regular reports on SLA performance
- Q2. They are asking situational questions for capacity planner
- Q3. About previous experience in bpo domain
- Q4. How to calculate the quality
- Ans.
Quality can be calculated by measuring the conformance to requirements and customer satisfaction.
Quality can be measured by evaluating the extent to which a product or service meets the specified requirements.
Customer satisfaction surveys can provide insights into the quality of a product or service.
Defect rates, error rates, and rework rates can be used as indicators of quality.
Quality can also be assessed through fee...
Huzaif Mujeeb
I applied via Naukri.com and was interviewed in Apr 2024. There was 1 interview round.
(1 Question)
- Q1. Related to profile and portfolio, SL, quality TQ n BQ, client mgmt, ppl mgmt
Top trending discussions
Interview questions from similar companies
Interview Preparation Tips
Experience: They found my resume intersting
Tips: forwarded to next round
Round: Test
Experience: could found to difficult to make this round
Tips: I was not preapared for analytical reasoing
Duration: 30 minutes
Total Questions: 50
I applied via Walk-in and was interviewed before Feb 2021. There was 1 interview round.
(3 Questions)
- Q1. Tell me about your self why we hire you what r your hobbies
- Q2. How you manage your rotational shifts
- Q3. Tell me about your before experiences
Interview Preparation Tips
- Introduction basic know ledge ab
I applied via Company Website and was interviewed before Sep 2021. There were 2 interview rounds.
(1 Question)
- Q1. Self introduction, Behavioral questions
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed before Aug 2021. There was 1 interview round.
(1 Question)
- Q1. Tell me about your self
Interview Preparation Tips
Wns Mumbai Vikhroli was some what good in caring.
I applied via Recruitment Consulltant and was interviewed in Aug 2022. There were 2 interview rounds.
(3 Questions)
- Q1. Self interdiction and all mendatry details
- Q2. My name is doly mahaur I am team leader in Teleperformance in Agra.i have join this industry Dec 2018 as css then I am crack the interview I am promoted AA team leader
- Q3. Hr side any questions I am agree
Interview Preparation Tips
- Non It
Team Lead Operations Interview Questions & Answers
Teleperformance
Rajnikant Dekate
posted on 27 Jun 2023
Selected
I applied via Naukri.com and was interviewed in May 2023. There were 4 interview rounds.
(1 Question)
- Q1. About work and basics details
(1 Question)
- Q1. Day to day activities and shrinkage attrition
(1 Question)
- Q1. Previous company Target and achievements and how to manage shrinkage and attrition and how to deliver target
Selected
I applied via Referral and was interviewed before Apr 2023. There were 5 interview rounds.
(1 Question)
- Q1. Usual HR questions like: about previous experiences and why are you leaving your job
(1 Question)
- Q1. Testing comm skills
Basic aptitude questions
(1 Question)
- Q1. One on one with operations team manager
(1 Question)
- Q1. One on one with HR manager and salary discussion
Interview Preparation Tips
Selected
(1 Question)
- Q1. General question to test communication skills and basic knowledge of computer skills.
(1 Question)
- Q1. Questions related to Content Writing
They gave a topic and I had to write web content about it.
(1 Question)
- Q1. It was to test my comms and writing skills.
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ReSource Pro Team Lead Operations Interview Process
based on 2 interviews
Interview experience
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ReSource Pro Team Lead Operations Reviews and Ratings
based on 5 reviews
Rating in categories
|
Associate
558
salaries
|  ₹2.1 L/yr - ₹5 L/yr |
|
Client Associate
218
salaries
| ₹2.4 L/yr - ₹5 L/yr |
|
Analyst
204
salaries
| ₹2.8 L/yr - ₹6.5 L/yr |
|
Assistant Manager
99
salaries
| ₹8.6 L/yr - ₹16.9 L/yr |
|
Client Analyst
93
salaries
| ₹3.4 L/yr - ₹7.3 L/yr |
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