ReSource Pro Assistant Manager Operations Interview Questions and Answers

BPO Operations refer to the process of outsourcing business functions to third-party service providers.

• BPO stands for Business Process Outsourcing

• It involves outsourcing non-core business functions such as customer service, data entry, and back-office operations

• BPO operations are typically located in countries with lower labor costs, such as India and the Philippines

• BPO services can be provided onshore, nearshore, or o...read more

FR claim paid refers to the amount paid by the insurance company for a claim made under the French insurance system.

• FR stands for France, where the insurance claim was made.

• The FR claim paid is the amount paid by the insurance company to the policyholder for a claim made under the French insurance system.

• This amount may vary depending on the type of insurance policy and the nature of the claim.

• For example, if a policyh...read more

Attrition and shrinkage can be controlled through effective communication, employee engagement, and regular training.

• Regularly communicate with employees to understand their concerns and address them promptly

• Create a positive work environment that fosters employee engagement and loyalty

• Provide regular training and development opportunities to help employees grow and feel valued

• Implement effective performance management...read more