Upload Button Icon Add office photos

WNS

Compare button icon Compare button icon Compare

Filter interviews by

Clear (1)

WNS Assistant Manager Operations Interview Questions and Answers

Updated 26 Dec 2024

WNS Assistant Manager Operations Interview Experiences

12 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected
Round 1 - One-on-one 

(2 Questions)

  • Q1. What is the team size you are handling?
  • Ans. 

    I am currently handling a team of 15 members.

    • Team size: 15 members

    • Responsible for overseeing daily operations and ensuring team productivity

    • Assigning tasks, providing guidance, and resolving any issues within the team

  • Answered by AI
  • Q2. How will you handle if a user is not performing?
  • Ans. 

    I would address the issue by providing feedback, setting clear expectations, offering support and training, and if necessary, implementing a performance improvement plan.

    • Provide constructive feedback to the user regarding their performance issues

    • Set clear expectations and goals for improvement

    • Offer support and training to help the user improve

    • Implement a performance improvement plan if necessary, with regular check-ins...

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. Explain your KRAs?
  • Ans. 

    Key Result Areas (KRAs) are specific areas of responsibility that an individual is expected to focus on and deliver results in.

    • Setting and achieving operational goals

    • Ensuring smooth day-to-day operations

    • Managing team performance and productivity

    • Implementing process improvements

    • Monitoring and analyzing key performance indicators (KPIs)

  • Answered by AI
  • Q2. What is your client’s SLA? How did you mange if by any chance you missed to met your SLA?
  • Ans. 

    Client's SLA is 99.9% uptime. If missed, communicate with client, investigate root cause, and implement corrective actions.

    • Client's SLA is 99.9% uptime

    • Communicate with client immediately if SLA is missed

    • Investigate root cause of SLA miss

    • Implement corrective actions to prevent future SLA misses

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

General aptitude and typing test

Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced operations professional with a strong track record in managing teams and improving processes.

    • Over 5 years of experience in operations management

    • Led a team of 20 employees to increase productivity by 15%

    • Implemented new processes resulting in cost savings of 10%

  • Answered by AI
Round 3 - Technical 

(1 Question)

  • Q1. General discussion and expectation setting

Assistant Manager Operations Interview Questions Asked at Other Companies

Q1. What can you tell me about xlookup function?
asked in Housing.com
Q2. How do you think does the rental real estate work in India
Q3. Which documents required while we process an PVT. LTD. company's ... read more
asked in Axis Bank
Q4. How would you handle an angry customer when you having several mo ... read more
Q5. Can you cite an example wherein your judgement call or Problem So ... read more
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Aug 2023. There was 1 interview round.

Round 1 - One-on-one 

(5 Questions)

  • Q1. People handling related questions
  • Q2. People management
  • Q3. Shrinkage Management
  • Q4. Conflict management
  • Q5. Score card and rating

Interview Preparation Tips

Interview preparation tips for other job seekers - Just prepare on people management
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Jan 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all Resume tips
Round 2 - Technical 

(2 Questions)

  • Q1. Question related to SCM Operation and pricing and validation of quotes and PR
  • Q2. Question related to cost validation and understanding
Round 3 - One-on-one 

(2 Questions)

  • Q1. It skills related questions
  • Q2. Question related to process of Vendor management

Interview Preparation Tips

Interview preparation tips for other job seekers - You have a good communication and knowledge about the role only for selection.

WNS interview questions for designations

 Senior Operations Manager

 (1)

 Deputy Manager Operations

 (1)

 Assistant Manager

 (30)

 Operations Associate

 (41)

 Operations Executive

 (5)

 Assistant Manager Trainee

 (1)

 Senior Associate Operations

 (36)

 Senior Executive Operations

 (3)

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Dec 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What are your roles and responsibilities how would u control shrinkage and attrition
  • Ans. 

    Roles include overseeing operations, managing staff, controlling shrinkage and attrition.

    • Implementing strict inventory control measures to reduce shrinkage

    • Conducting regular audits to identify areas of potential shrinkage

    • Training staff on proper inventory management techniques

    • Implementing employee retention programs to reduce attrition

    • Conducting exit interviews to understand reasons for attrition

  • Answered by AI
  • Q2. How good you are in excel and how would you achieve your sla's in tough situations
  • Ans. 

    I am proficient in Excel and use advanced functions to meet SLAs in tough situations.

    • I am highly skilled in Excel, including VLOOKUP, pivot tables, and macros.

    • I prioritize tasks based on urgency and impact on SLAs.

    • I constantly monitor and analyze data to identify bottlenecks and improve efficiency.

    • I communicate effectively with team members to ensure everyone is aligned on priorities and deadlines.

    • In tough situations, ...

  • Answered by AI
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Dec 2023. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Basic questions related to sanctions and transaction monitoring.

Assistant Manager Operations Jobs at WNS

View all
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all Resume tips
Round 2 - Aptitude Test 

General knowledge and general maths

Round 3 - Group Discussion 

Depends upon process and managers know6

Interview Preparation Tips

Interview preparation tips for other job seekers - Not to prefer this company until. And unless don't have a job

I applied via Referral and was interviewed in Jun 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Situation based questions Kpi n kra related questions Formula related questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep answers short and precise.
Elaborate and give proper justification.
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Mar 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. What do you know about AP

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be clear about your current domain. You should give clear and crisp answer to every questions.

I applied via Recruitment Consulltant

Interview Questionnaire 

3 Questions

  • Q1. Questions related to team handling and team management
  • Q2. Just checked the relevant experience
  • Q3. All the questions related to AML/KYC and its tools used in previous companies
Contribute & help others!
anonymous
You can choose to be anonymous

WNS Interview FAQs

How many rounds are there in WNS Assistant Manager Operations interview?
WNS interview process usually has 1-2 rounds. The most common rounds in the WNS interview process are One-on-one Round, Technical and Resume Shortlist.
How to prepare for WNS Assistant Manager Operations interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at WNS. The most common topics and skills that interviewers at WNS expect are Operations, Team Management, Operations Management, Management and Monitoring.
What are the top questions asked in WNS Assistant Manager Operations interview?

Some of the top questions asked at the WNS Assistant Manager Operations interview -

  1. What is your client’s SLA? How did you mange if by any chance you missed to m...read more
  2. How will you handle if a user is not performi...read more
  3. Question related to SCM Operation and pricing and validation of quotes and...read more

Recently Viewed

SALARIES

Mphasis

REVIEWS

WNS

No Reviews

REVIEWS

TCS

No Reviews

REVIEWS

TCS

No Reviews

REVIEWS

Mphasis

No Reviews

REVIEWS

Mphasis

No Reviews

REVIEWS

Mphasis

No Reviews

REVIEWS

TCS

No Reviews

REVIEWS

TCS

No Reviews

REVIEWS

Mphasis

No Reviews

Tell us how to improve this page.

WNS Assistant Manager Operations Interview Process

based on 10 interviews

2 Interview rounds

  • Resume Shortlist Round
  • HR Round
View more
WNS Assistant Manager Operations Salary
based on 456 salaries
₹4 L/yr - ₹12.5 L/yr
15% more than the average Assistant Manager Operations Salary in India
View more details

WNS Assistant Manager Operations Reviews and Ratings

based on 100 reviews

3.1/5

Rating in categories

2.9

Skill development

3.1

Work-life balance

2.9

Salary

3.4

Job security

2.9

Company culture

2.7

Promotions

2.9

Work satisfaction

Explore 100 Reviews and Ratings
Senior Associate
13.4k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Associate
4.7k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Associate Lead
3.3k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Assistant Manager
3.1k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Senior Associate Operations
2.9k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Explore more salaries
Compare WNS with

TCS

3.7
Compare

Infosys

3.6
Compare

HCLTech

3.5
Compare

Tech Mahindra

3.5
Compare
Did you find this page helpful?
Yes No
write
Share an Interview