WNS Assistant Manager Operations Interview Questions and Answers

Q1. What is the team size you are handling?
Ans. 
I am currently handling a team of 15 members.
• Team size: 15 members

• Responsible for overseeing daily operations and ensuring team productivity

• Assigning tasks, providing guidance, and resolving any issues within the team
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Q2. How will you handle if a user is not performing?
Ans. 
I would address the issue by providing feedback, setting clear expectations, offering support and training, and if necessary, implementing a performance improvement plan.
• Provide constructive feedback to the user regarding their performance issues

• Set clear expectations and goals for improvement

• Offer support and training to help the user improve

• Implement a performance improvement plan if necessary, with regular check-ins...read more
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Q1. Explain your KRAs?
Ans. 
Key Result Areas (KRAs) are specific areas of responsibility that an individual is expected to focus on and deliver results in.
• Setting and achieving operational goals

• Ensuring smooth day-to-day operations

• Managing team performance and productivity

• Implementing process improvements

• Monitoring and analyzing key performance indicators (KPIs)
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Q2. What is your client’s SLA? How did you mange if by any chance you missed to met your SLA?
Ans. 
Client's SLA is 99.9% uptime. If missed, communicate with client, investigate root cause, and implement corrective actions.
• Client's SLA is 99.9% uptime

• Communicate with client immediately if SLA is missed

• Investigate root cause of SLA miss

• Implement corrective actions to prevent future SLA misses
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General aptitude and typing test

Q1. Tell me about yourself
Ans. 
Experienced operations professional with a strong track record in managing teams and improving processes.
• Over 5 years of experience in operations management

• Led a team of 20 employees to increase productivity by 15%

• Implemented new processes resulting in cost savings of 10%
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Q1. General discussion and expectation setting
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Q1. Question related to SCM Operation and pricing and validation of quotes and PR
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Q2. Question related to cost validation and understanding
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Q1. It skills related questions
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Q2. Question related to process of Vendor management
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Q1. What are your roles and responsibilities how would u control shrinkage and attrition
Ans. 
Roles include overseeing operations, managing staff, controlling shrinkage and attrition.
• Implementing strict inventory control measures to reduce shrinkage

• Conducting regular audits to identify areas of potential shrinkage

• Training staff on proper inventory management techniques

• Implementing employee retention programs to reduce attrition

• Conducting exit interviews to understand reasons for attrition
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Q2. How good you are in excel and how would you achieve your sla's in tough situations
Ans. 
I am proficient in Excel and use advanced functions to meet SLAs in tough situations.
• I am highly skilled in Excel, including VLOOKUP, pivot tables, and macros.

• I prioritize tasks based on urgency and impact on SLAs.

• I constantly monitor and analyze data to identify bottlenecks and improve efficiency.

• I communicate effectively with team members to ensure everyone is aligned on priorities and deadlines.

• In tough situations, ...read more
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