ReSource Pro Interview Questions and Answers

Q1. How you are doing SLA Management
Ans. 
SLA management involves monitoring and ensuring compliance with service level agreements.
• Define clear SLAs with stakeholders

• Monitor performance metrics regularly

• Identify and address any deviations from SLAs

• Implement corrective actions to improve SLA compliance

• Communicate with stakeholders to manage expectations

• Use technology tools for tracking and reporting

• Provide regular reports on SLA performance
Answered by AI
Add your answer
Q2. They are asking situational questions for capacity planner
Add your answer
Q3. About previous experience in bpo domain
Add your answer
Q4. How to calculate the quality
Ans. 
Quality can be calculated by measuring the conformance to requirements and customer satisfaction.
• Quality can be measured by evaluating the extent to which a product or service meets the specified requirements.

• Customer satisfaction surveys can provide insights into the quality of a product or service.

• Defect rates, error rates, and rework rates can be used as indicators of quality.

• Quality can also be assessed through fee...read more
Answered by AI
Add your answer

Q1. What is type casting
Ans. 
Type casting is the process of converting a variable from one data type to another.
• Type casting can be implicit or explicit

• Implicit type casting is done automatically by the compiler

• Explicit type casting requires the programmer to specify the conversion

• Example: int num = 10; double dNum = (double) num;
Answered by AI
Add your answer
Q2. What's stlc
Ans. 
STLC stands for Software Testing Life Cycle, which is a series of steps performed in a specific sequence to ensure the quality of software.
• STLC includes phases like requirement analysis, test planning, test design, test execution, and test closure.

• Each phase has specific activities and deliverables to ensure thorough testing of the software.

• STLC helps in identifying defects early in the software development process, re...read more
Answered by AI
Add your answer
Q3. Framework structure for TestNg
Ans. 
TestNG framework structure includes test classes, test methods, annotations, and testng.xml configuration file.
• Test classes are created to group related test methods.

• Test methods are annotated with @Test to specify they are test cases.

• Annotations like @BeforeTest, @AfterTest, @BeforeMethod, @AfterMethod are used for setup and teardown.

• testng.xml file is used to configure test suite, test classes, and test methods.

• TestN...read more
Answered by AI
Add your answer
Q4. Besic questions on jmeter and sql
Add your answer
Q5. How to update name in database.
Ans. 
To update a name in a database, you can use SQL UPDATE statement with the appropriate WHERE clause.
• Use SQL UPDATE statement with SET clause to specify the new name

• Add a WHERE clause to specify the record to be updated based on a unique identifier

• Ensure proper permissions to update the database

• Example: UPDATE table_name SET name = 'new_name' WHERE id = 123
Answered by AI
Add your answer

Aptitude means a reasoning type questions solved

This refers to the arrangement in alphabetical order from A to Z, as well as organizing the numbers from 1 to 26.

Q1. What is meant by the term "plant"?
Ans. 
A plant is a living organism that typically grows in soil and has roots, stems, leaves, and often flowers.
• Plants are multicellular organisms

• They obtain energy through photosynthesis

• Examples include trees, flowers, grass, and vegetables
Answered by AI
Add your answer
Q2. What is the process of photosynthesis?
Ans. 
Photosynthesis is the process by which plants, algae, and some bacteria convert light energy into chemical energy to produce glucose and oxygen.
• Photosynthesis occurs in the chloroplasts of plant cells.

• During photosynthesis, plants take in carbon dioxide and water, and using sunlight, convert them into glucose and oxygen.

• The equation for photosynthesis is: 6CO2 + 6H2O + light energy -> C6H12O6 + 6O2.

• Chlorophyll, a pi...read more
Answered by AI
Add your answer

It was simple nd easy basic logic reasoning questions

They did provide time to prepare and then

Q1. What is insurance
Add your answer
Q2. How does insurance work
Add your answer