ReSource Pro Interview Questions, Process, and Tips

General questions like puzzles, numbers matching and spelling mistakes identifying

It was a easy test compared to all the companies
It was just a puzzle maker test
Easy to clear in a minute.
But we should be attention to detail
Here we only got selected around 50 people out of 90 people

This is the worst round
They will explain the topic related to their tasks of the company
They will make us to rewrite in an computer within 1.5hrs of taking classes.
They filter out most of them in this round
They think like they are job offering higher salaries , not more than 3.2lpa for freshers.
Hr s have more attitude than any others
Here only 20-25 people got selected for next round out of the 50 people who got cleared the 1st round

Q1. This comes the last round of the interview They will conduct a 6 days of training They will teach for a 4days class and then they will conduct a test for the last 2 days Where the typing error should be ...read more
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Q1. How you are doing SLA Management
Ans. 
SLA management involves monitoring and ensuring compliance with service level agreements.
• Define clear SLAs with stakeholders

• Monitor performance metrics regularly

• Identify and address any deviations from SLAs

• Implement corrective actions to improve SLA compliance

• Communicate with stakeholders to manage expectations

• Use technology tools for tracking and reporting

• Provide regular reports on SLA performance
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Q2. They are asking situational questions for capacity planner
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Q3. About previous experience in bpo domain
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Q4. How to calculate the quality
Ans. 
Quality can be calculated by measuring the conformance to requirements and customer satisfaction.
• Quality can be measured by evaluating the extent to which a product or service meets the specified requirements.

• Customer satisfaction surveys can provide insights into the quality of a product or service.

• Defect rates, error rates, and rework rates can be used as indicators of quality.

• Quality can also be assessed through fee...read more
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It is very simple you just have to solve puzzels either you can give it online or you can directly go to the office.

Q1. Procedure writing assessment
Ans. They will teach you everything about the company and about your job role, you have to write everything for 2 hrs and after this they will give you 1hr 15 mins to type everything .
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Q1. Quality first assessment
Ans. This assessment is for 6 days, there are 90 cases in which 40 cases are error free (you can only make upto 22 errors in 40 case) after 40 cases, 50 cases should be 0 errors .
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Very Simple Round
Total 2 Round 15 mins Each
1 Round : Criteria Corp Assessment (Game Type Assessments)
It's divided in 3 parts
a. Building Blocks
b. Bubble Numbers (They will give you a number and you have to pop the bubble which is equal to the target number .For i.e Target No is 5 and you have to pop or tap the bubble which is equal to 5 like 4+1 =5 , 5 *1 = 5 (Be Careful this part contains negative marking for each wrong Answer)
c. Proof Reading .There will be a para ,In that para you have to find out the spelling mistakes, Grammar mistakes and Punctuation mistakes)
That's all

Now Moving on to the Employment Personality Tests

Its very simple also ,Here you have to best select what you are or which better suits you
i.e I find difficult to Working Alone
/now you have to tell which better suits you (options will be Always False,Mostly False,Somewhat False and Somewhat true,Mostly True and Always True)
Best advise from me is always think in Employers .

I gave this assessment today and I am selected to the next Round.
Will write my Experience after the Second Round

Q1. Explained about the role, profile briefing, understanding on salary expectations
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Q1. In-depth questions on cloud and architecture
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Q1. Behavioral, situational, discussion on the fitment
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Prepare 2 cases to illustrate the presentation, leadership, strategic abilities

Q1. As part of leadership position, the test was triggered
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Demonstrating the 2 cases as part of assignment and other people management, quality, metric questions