ReSource Pro Interview Questions, Process, and Tips

Q1. What are your KRAs
Ans. 
Key Result Areas (KRAs) are specific areas of responsibility that a Delivery Manager is expected to focus on to achieve organizational goals.
• Managing and overseeing the delivery of projects within budget and timeline

• Ensuring high quality of deliverables and customer satisfaction

• Leading and motivating the delivery team to meet targets

• Identifying and mitigating risks in project delivery

• Collaborating with stakeholders to
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Q2. What is that your could have done better to avoid attrition.
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Identify the wording errors, puzzle solving, calculations

Q1. They will explain the topic, we have to understand and type it within given time.
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Q2. Complete within time
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Q1. 7 days process, 1st 4 days they will help in correct the mistake of process and 5 and 6 day we have to process the task without error
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It was Nice first round was puzzles sort

Maths solving like bubbles

Q1. Passage given that we correct it
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Q2. Last one employment test
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Q1. Phone interviewing about why you are choosing this position;
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Q2. What was your previous job experience?
Ans. 
I worked as a customer service representative at a telecommunications company.
• Handled customer inquiries and complaints

• Provided information about products and services

• Resolved customer issues and escalated complex problems

• Assisted with billing and account management

• Maintained customer records and updated databases
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6 minutes, was given a set of charts and graphs and based on the charts and graphs, deciding whether the given statements were true or false or not given. Similar to English reading comprehension but focused on charts and graphs.

Q1. How did you learn this specific course in university?
Ans. 
I learned this specific course in university through a combination of lectures, practical exercises, and independent study.
• Attended lectures where the course material was presented by professors

• Participated in practical exercises to apply the knowledge learned

• Engaged in independent study by reading textbooks, research papers, and online resources

• Collaborated with classmates on group projects and discussions

• Received fee...read more
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Q2. Give me an example of your previous jobs that you have delivered a high standard results, be as specific as possible.
Ans. 
As a Service Delivery Assistant, I consistently delivered high standard results in my previous job as a Customer Service Representative.
• Achieved a customer satisfaction rating of 95% by resolving customer issues promptly and effectively.

• Consistently met or exceeded monthly sales targets by upselling and cross-selling products.

• Received multiple commendations from customers for providing exceptional service and going abo...read more
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