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ReSource Pro Team Lead Operations Interview Questions and Answers

Updated 17 May 2024

ReSource Pro Team Lead Operations Interview Experiences

2 interviews found

Team Lead Operations Interview Questions & Answers

user image Anonymous

posted on 24 Jan 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Dec 2023. There was 1 interview round.

Round 1 - One-on-one 

(4 Questions)

  • Q1. How you are doing SLA Management
  • Ans. 

    SLA management involves monitoring and ensuring compliance with service level agreements.

    • Define clear SLAs with stakeholders

    • Monitor performance metrics regularly

    • Identify and address any deviations from SLAs

    • Implement corrective actions to improve SLA compliance

    • Communicate with stakeholders to manage expectations

    • Use technology tools for tracking and reporting

    • Provide regular reports on SLA performance

    • Answered by AI
    Add your answer
  • Q2. They are asking situational questions for capacity planner
    • Add your answer
  • Q3. About previous experience in bpo domain
    • Add your answer
  • Q4. How to calculate the quality
  • Ans. 

    Quality can be calculated by measuring the conformance to requirements and customer satisfaction.

    • Quality can be measured by evaluating the extent to which a product or service meets the specified requirements.

    • Customer satisfaction surveys can provide insights into the quality of a product or service.

    • Defect rates, error rates, and rework rates can be used as indicators of quality.

    • Quality can also be assessed through fee...

    • Answered by AI
    Add your answer

Team Lead Operations Interview Questions & Answers

user image Huzaif Mujeeb

posted on 17 May 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Naukri.com and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Related to profile and portfolio, SL, quality TQ n BQ, client mgmt, ppl mgmt
    • Add your answer

Team Lead Operations Interview Questions Asked at Other Companies

asked in Delhivery
Q1. What was thr volume of shipment handled per day in previous desig ... read more
View answers (19)
asked in iEnergizer
Q2. How do you calculate shrinkage and attrition ?
View answers (9)
asked in Flipkart
Q3. Basic work flow of operation from IB(Inbound) to OB(Outbound)
View answers (5)
asked in Flipkart
Q4. How to control attrition rate, your 5 years goals, achiements and ... read more
View answer (1)
asked in Startek
Q5. How could you manage shrinkage and attrition
View answers (4)
View All

Top trending discussions

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Interview Tips & Stories
2w
heartwarmingracoon
Verified Icon
·
works at
Esways Conglomerate
Post interview process
I am working as a front-end developer for 4.5years in a same company. So I think this is the right time to switch my job. I attended F2F interview yesterday(21-01-25) at TCD, I completed two rounds of interview and wait for a while, they say you may leave now you got a call from us soon. Is they call me either I cleared the interview or not cleared it, or they call only I cleared the interview? Can I wait for the call or focus on other interview?
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Interview questions from similar companies

Team Lead Operations Interview Questions & Answers

Foundever user image Jayeshkumar R Purohit

posted on 20 Aug 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Feb 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. General introduction
    • Add your answer
Round 3 - Behavioral 

(2 Questions)

  • Q1. Tell me about yourself!
    • Add your answer
  • Q2. What positive changes would you like to bring to the organization?
  • Ans. As a Team Leader in the BPO organization, I would like to implement several positive changes. Firstly, I'd focus on enhancing communication within the team and with clients, fostering a more transparent and collaborative environment. Additionally, I'd introduce ongoing training and skill development programs to ensure the team stays up-to-date with industry trends. Streamlining processes to increase efficiency, along w...
    • Answered by Jayeshkumar R Purohit
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Effective and confident, Presentable impressive attitude, and knowledge of the roles and responsibilities.

Team Lead Operations Interview Questions & Answers

TaskUs user image Anonymous

posted on 13 Aug 2023

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Aug 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Was all about speaking, reading , listening

Round 3 - HR 

(1 Question)

  • Q1. Introduction and about Your roles
    • Add your answer
Round 4 - One-on-one 

(1 Question)

  • Q1. There were many questions like roles and responsibilities, kpi , managing team , schedule adherence, driving of kpis, controlling shrinkage , controlling attrition
    • Add your answer

Team Lead Operations Interview Questions & Answers

TTEC India user image Anonymous

posted on 6 Jul 2022

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself
    • Add your answer
Round 2 - Aptitude Test 

They ask generic questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Go for it it’s an easy interview process

Associate Team Member Interview Questions & Answers

SLK Global Services user image Anonymous

posted on 25 Feb 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(5 Questions)

  • Q1. Why we are going to join you
    • Add your answer
  • Q2. Expectation sallary
    • Add your answer
  • Q3. Explain your work experience
    • Add your answer
  • Q4. About hobbies and how you adjust your time for hobbies
    • Add your answer
  • Q5. How can you maintain your work life
    • Add your answer

Benefits Operations Administrator Interview Questions & Answers

Conduent user image Anonymous

posted on 17 Sep 2023

Interview experience
3
Average
Difficulty level
Hard
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Mar 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me your journey
    • Add your answer
Round 3 - One-on-one 

(2 Questions)

  • Q1. Tell me your hobbies
    • Add your answer
  • Q2. Tell me about yourself
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Hectic environment,No annual increment

Team Lead Operations Interview Questions & Answers

Foundever user image Jayeshkumar R Purohit

posted on 20 Aug 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Feb 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. General introduction
    • Add your answer
Round 3 - Behavioral 

(2 Questions)

  • Q1. Tell me about yourself!
    • Add your answer
  • Q2. What positive changes would you like to bring to the organization?
  • Ans. As a Team Leader in the BPO organization, I would like to implement several positive changes. Firstly, I'd focus on enhancing communication within the team and with clients, fostering a more transparent and collaborative environment. Additionally, I'd introduce ongoing training and skill development programs to ensure the team stays up-to-date with industry trends. Streamlining processes to increase efficiency, along w...
    • Answered by Jayeshkumar R Purohit
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Effective and confident, Presentable impressive attitude, and knowledge of the roles and responsibilities.

Team Lead Operations Interview Questions & Answers

TaskUs user image Anonymous

posted on 13 Aug 2023

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Aug 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - Aptitude Test 

Was all about speaking, reading , listening

Round 3 - HR 

(1 Question)

  • Q1. Introduction and about Your roles
    • Add your answer
Round 4 - One-on-one 

(1 Question)

  • Q1. There were many questions like roles and responsibilities, kpi , managing team , schedule adherence, driving of kpis, controlling shrinkage , controlling attrition
    • Add your answer

Team Lead Operations Interview Questions & Answers

TTEC India user image Anonymous

posted on 6 Jul 2022

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself
    • Add your answer
Round 2 - Aptitude Test 

They ask generic questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Go for it it’s an easy interview process
More about working at ReSource Pro

ReSource Pro Interview FAQs

How many rounds are there in ReSource Pro Team Lead Operations interview?
ReSource Pro interview process usually has 1 rounds. The most common rounds in the ReSource Pro interview process are One-on-one Round and HR.
What are the top questions asked in ReSource Pro Team Lead Operations interview?

Some of the top questions asked at the ReSource Pro Team Lead Operations interview -

  1. How you are doing SLA Managem...read more
  2. How to calculate the qual...read more
  3. They are asking situational questions for capacity plan...read more

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ReSource Pro Team Lead Operations Interview Process

based on 2 interviews

Interview experience

5
  
Excellent
View more

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ReSource Pro Team Lead Operations Salary
based on 16 salaries
₹5 L/yr - ₹11.2 L/yr
47% more than the average Team Lead Operations Salary in India
View more details

ReSource Pro Team Lead Operations Reviews and Ratings

based on 4 reviews

3.9/5

Rating in categories

3.6

Skill development

3.9

Work-life balance

3.9

Salary

3.9

Job security

3.9

Company culture

3.6

Promotions

3.9

Work satisfaction

Explore 4 Reviews and Ratings
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