TaskUs Team Lead Operations Interview Questions and Answers

Q1. What is medical billing?
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Q2. What you know about the job
Ans. 
Team Lead Operations is responsible for overseeing daily operations, managing team members, and ensuring efficiency and productivity.
• Responsible for overseeing daily operations and ensuring smooth workflow

• Managing and leading a team of employees

• Setting goals and targets for the team

• Monitoring performance and providing feedback

• Implementing strategies to improve efficiency and productivity

• Handling escalated issues and re...read more
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Prefer some aptitude test

Q1. Walk me through your professional experience.
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Q2. Can you come today for operations round?
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Q1. Technical round was taken by the 2 operation managers. Quotations asked related to accounting entries, excel formulas, application based questions.
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Q2. What is accounting entry for an invoice booking, accrual, prepayment and depreciation.
Ans. 
Accounting entries for invoice booking, accrual, prepayment, and depreciation.
• Invoice booking: Debit accounts payable, credit expense or asset account.

• Accrual: Debit expense or asset account, credit accrual account.

• Prepayment: Debit prepayment account, credit cash or accounts payable.

• Depreciation: Debit depreciation expense, credit accumulated depreciation.
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Q3. Excel formulas to club two cell values and what are limitations of VLOOKUP formula.
Ans. 
Excel formulas to club two cell values and limitations of VLOOKUP formula.
• To combine two cell values in Excel, you can use the CONCATENATE function or the ampersand (&) operator.

• Example: =CONCATENATE(A1, B1) or =A1&B1

• VLOOKUP is a powerful Excel function used to search for a value in a table and return a corresponding value from another column.

• Limitations of VLOOKUP include: it only searches in the leftmost column of th...read more
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Q1. About Myself and Experience
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Q1. General introduction
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Q1. Tell me about yourself!
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Q2. What positive changes would you like to bring to the organization?
Ans. As a Team Leader in the BPO organization, I would like to implement several positive changes. Firstly, I'd focus on enhancing communication within the team and with clients, fostering a more transparent and collaborative environment. Additionally, I'd introduce ongoing training and skill development programs to ensure the team stays up-to-date with industry trends. Streamlining processes to increase efficiency, along w...read more
Answered by Jayeshkumar R Purohit
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Very basic aptitude questions. Difficulty level can be assumed to be beginner level

Q1. All their questions will boil down to few points i.e. will you be a productive employee overall?
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Q2. How long are you willing to serve here?
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Q1. Tell me about yourself
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They ask generic questions

Q1. Basics about yourself and experience and last drawn CTC
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Some web link test basic agree n disagree like amcat

Q1. What are your Kpi?
Ans. 
My KPIs include improving operational efficiency, reducing costs, increasing customer satisfaction, and meeting SLAs.
• Improving operational efficiency through process optimization

• Reducing costs by identifying cost-saving opportunities

• Increasing customer satisfaction by improving service quality

• Meeting SLAs by ensuring timely delivery of services
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Q2. Shrinkage formula
Ans. 
Shrinkage formula calculates the difference between expected and actual values.
• Shrinkage formula = (Expected Value - Actual Value) / Expected Value

• Used in operations to measure efficiency and accuracy

• Example: If expected production is 100 units but actual production is 90 units, shrinkage = (100-90)/100 = 0.1 or 10%
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Q3. Aht formula with nps csat
Ans. 
NPS (Net Promoter Score) and CSAT (Customer Satisfaction Score) are two common metrics used to measure customer satisfaction in operations.
• NPS is calculated by subtracting the percentage of detractors (customers who are unhappy) from the percentage of promoters (customers who are happy). The formula is: NPS = % Promoters - % Detractors.

• CSAT is a metric that measures the overall satisfaction of customers with a specific...read more
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Q4. Greviance handling
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