Bpo Convergence BPO Executive Interview Questions and Answers

Q1. Personal information
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Q2. Reason to join BPO
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Q1. Dealing with client
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Q2. Voice modulation
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Aptitude test concept and text papers on many pages topics and such as average numbers paternership distance and percentage

Q1. Carefully read the description and understand every point as well as how your own skills fulfill all the reaquirements
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Q2. What is job role as a content reviewers will be responsible for analysing profiles videos and test based investigation resolution issues
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Q3. Hr interviewer spelling and pronounciation own prepared and reliable interviewer wants to know you are well rounded person
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Q4. Show confidence in your self and your abilities key words to use profit and gain challenge and responsibilities developing new skills team players
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Q5. I have acquried relavant skills and experiance which bring to the organisation work to my full potential so what i can contrubute to words the growth your company
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Q6. I assure you that i will relavant work to my relavant technolagies to words growth and contrubte welfare your company
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Q7. Especially good care of your self strres your self working under pressure blocks your creativity and ability
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They expect basic communication knowledge

Q1. Tell me about your self
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Q1. What is your experience what is your language total expense language for tell the speak language and what is your salary what is your expected salary
Ans. 
I have 5 years of experience in a call center, fluent in English and Spanish. My expected salary is $40,000.
• 5 years of call center experience

• Fluent in English and Spanish

• Expected salary is $40,000
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Q2. What is salary what is explains
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Salary is the amount of money a company pays to an employee in exchange for work performed.
• Salary is typically paid on a regular basis, such as monthly or bi-weekly.

• It can be fixed or variable depending on factors like performance, experience, and market rates.

• Benefits such as health insurance, retirement plans, and bonuses may also be included in the overall salary package.
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Q3. What is your salary what is your expense tell me total expense
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Q4. What is your education
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Q5. Tell me your last working company name
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Q1. HCC coding guidelines and latest changes in HCC coding
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Q2. Latest changes in ICD coding guidelines
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Q1. Tell me about yourself
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Q2. Where do you see yourself in next 5 year
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MCQ based and some basic calculations

Q1. Tell me about yourself
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Q1. Tell me about yourself?
Ans. 
I am a dedicated and experienced BPO Associate with a strong background in customer service and problem-solving.
• Experienced in handling customer inquiries and resolving issues

• Proficient in using CRM software and other customer service tools

• Excellent communication and interpersonal skills

• Ability to work under pressure and meet targets

• Strong problem-solving and decision-making abilities
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Q2. What is meaning by bpo and types of bpo?
Ans. 
BPO stands for Business Process Outsourcing. There are two types of BPO - Back Office Outsourcing and Front Office Outsourcing.
• BPO involves contracting out specific business processes to a third-party service provider

• Back Office Outsourcing includes tasks like data entry, accounting, HR, and payroll processing

• Front Office Outsourcing includes customer-facing tasks like customer service, technical support, and sales

• Exam...read more
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Customer service how handling the customer

Customer service how handling customer