BPO 1 Interview Questions and Answers

The question covers various topics such as capital, insurance, alt+tab, filter in excel, and yesterday's activities.

• Capital refers to the financial resources that a company or individual possesses.

• Insurance is a contract between an individual or organization and an insurance company that provides financial protection against potential losses.

• Alt+tab is a keyboard shortcut used to switch between open windows or applications on a computer.

• Filter in excel is used to sort and dis...read more

Asking insightful questions shows your interest in the role and helps you understand the company culture and expectations.

• What does a typical day look like for someone in this role?

• Can you describe the team I would be working with?

• What are the opportunities for professional development?

• How does the company measure success for this position?

• What are the biggest challenges currently facing the team?

Customer care refers to the assistance and support provided to customers before, during, and after a purchase or interaction with a company.

• Customer care involves addressing customer inquiries, concerns, and complaints.

• It focuses on providing excellent service and ensuring customer satisfaction.

• Customer care representatives are trained to handle various customer interactions.

• Examples of customer care include answering phone calls, responding to emails, and resolving issues.

• Cu...read more

A brief introduction about myself, my background, and my interests.

• Name: I am [Your Name], a dedicated individual with a passion for customer service.

• Education: I hold a degree in [Your Degree] from [Your University].

• Experience: I have worked in [Previous Job/Internship] where I developed strong communication skills.

• Interests: I enjoy [Hobbies/Interests], which help me stay balanced and motivated.

• Goals: My goal is to excel in the BPO industry and contribute positively to the ...read more