Global Healthcare Billing Partners Senior Executive Operations Interview Questions and Answers

Q1. Self introduction
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Q2. Previous work experience
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Q1. Tell me about your self
Ans. 
Experienced Senior Executive Operations with a proven track record of optimizing processes and driving efficiency.
• Over 10 years of experience in operations management

• Successfully implemented cost-saving initiatives resulting in a 20% increase in profitability

• Strong leadership skills with a focus on team collaboration and performance improvement
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Q2. Why u join our company
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I joined your company because of its strong reputation in the industry and the exciting opportunities for growth and development.
• Strong reputation in the industry

• Exciting opportunities for growth and development

• Alignment with company values and culture
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Q1. Can you please tell me something about your self !?
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Q2. Why do you want to work for a BPO
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Q3. Are you okay working on Rotational shifts and night shifts ?
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Q1. What do you know abouy customer service ?
Ans. 
Customer service is the provision of assistance and support to customers before, during, and after purchase.
• Customer service involves understanding the needs and expectations of customers

• It includes effective communication, problem-solving, and conflict resolution skills

• Providing timely and accurate information to customers is crucial

• Going above and beyond to exceed customer expectations can lead to customer loyalty an...read more
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Q1. How do you handle an upset customer
Ans. 
I listen to their concerns, empathize with them, and offer a solution to their problem.
• Listen actively to their concerns

• Empathize with their situation

• Offer a solution to their problem

• Apologize for any inconvenience caused

• Follow up to ensure their satisfaction
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Q1. What is your notice period, and what is your current salary?
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Q2. What is your notice period?
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Q1. What is an amortization entry?
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Q2. What is the process for recording a depreciation entry in accounting?
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Q3. What are the types of reconstruction currently being undertaken?
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Q4. What is your reason for seeking a job change?
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Q5. What automation ideas have you implemented or suggested in your current processes?
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Q6. What is the accounting entry for prepaid expenses?
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Q1. What is the amortization entry?
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Q2. What is your understanding of Lean?
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Q3. What is your understanding of Six Sigma
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Q4. What are the techniques used in Six Sigma?
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Q5. What is a service level?
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Q6. What are Service Level Agreements (SLAs)?
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Q7. What automation ideas have you proposed for the current processes?
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Q8. What is the case study regarding the entry for accrued expenses?
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Q1. How to reduce attrition
Ans. 
To reduce attrition, focus on employee engagement, career development, work-life balance, and effective communication.
• Improve communication between management and employees

• Provide opportunities for career growth and development

• Offer work-life balance initiatives such as flexible schedules or remote work options

• Create a positive work environment that promotes employee engagement and satisfaction
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Q2. How to control shrinkage
Ans. 
Shrinkage can be controlled by implementing strict inventory management practices.
• Implementing regular inventory audits to track discrepancies

• Training employees on proper handling and storage of products

• Utilizing security measures such as surveillance cameras and security tags

• Analyzing sales data to identify patterns of shrinkage

• Implementing a system for reporting and investigating any suspected theft or loss
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Q3. How to improve communication
Ans. 
Improving communication involves active listening, clear messaging, feedback, and utilizing various channels.
• Encourage active listening to ensure understanding

• Provide clear and concise messages to avoid confusion

• Offer feedback regularly to address any issues or concerns

• Utilize various communication channels such as emails, meetings, and instant messaging

• Implement communication training for team members
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Q1. How to reduce error count
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To reduce error count, implement standardized processes, provide training, conduct regular audits, and encourage open communication.
• Implement standardized processes to ensure consistency and reduce human error

• Provide training to employees to improve skills and knowledge

• Conduct regular audits to identify and address potential errors

• Encourage open communication to allow team members to discuss and resolve issues

• Utilize t
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Q2. How to manage team
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Q1. What is medical billing?
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Q2. What you know about the job
Ans. 
Team Lead Operations is responsible for overseeing daily operations, managing team members, and ensuring efficiency and productivity.
• Responsible for overseeing daily operations and ensuring smooth workflow

• Managing and leading a team of employees

• Setting goals and targets for the team

• Monitoring performance and providing feedback

• Implementing strategies to improve efficiency and productivity

• Handling escalated issues and re...read more
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Prefer some aptitude test

Q1. Check previous experience
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Online test score need 70%

Q1. KPI,KRA deference,Csat score improvement plan,3 sceneries for prevent shrinkage & Attrition
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Q1. Pending,I will inform you later
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Q1. Where are you staying? Tell me something about yourself and what's your experience?
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Q2. Tell me something about your experience and what role you were in there.
Ans. I joined as an associate and worked in several process and gained skills and knowledge which helps me to achieve more in that role also made growth by filling IJP and moved to T&Q as a Sr. Associate Trainer.
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The video round should not be one on one.