Upload Button Icon Add office photos
Premium Employer

i

This company page is being actively managed by WNS Team. If you also belong to the team, you can get access from here

WNS

Compare button icon Compare button icon Compare

Filter interviews by

WNS Senior Executive Operations Interview Questions and Answers

Updated 20 Jun 2024

WNS Senior Executive Operations Interview Experiences

3 interviews found

Round 1 - HR 

(3 Questions)

  • Q1. Can you please tell me something about your self !?
  • Q2. Why do you want to work for a BPO
  • Q3. Are you okay working on Rotational shifts and night shifts ?
Round 2 - One-on-one 

(1 Question)

  • Q1. What do you know abouy customer service ?
  • Ans. 

    Customer service is the provision of assistance and support to customers before, during, and after purchase.

    • Customer service involves understanding the needs and expectations of customers

    • It includes effective communication, problem-solving, and conflict resolution skills

    • Providing timely and accurate information to customers is crucial

    • Going above and beyond to exceed customer expectations can lead to customer loyalty an...

  • Answered by AI
Round 3 - One-on-one 

(1 Question)

  • Q1. How do you handle an upset customer
  • Ans. 

    I listen to their concerns, empathize with them, and offer a solution to their problem.

    • Listen actively to their concerns

    • Empathize with their situation

    • Offer a solution to their problem

    • Apologize for any inconvenience caused

    • Follow up to ensure their satisfaction

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep Practicing for interviews and build your communications
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jun 2023. There was 1 interview round.

Round 1 - Versant 

(1 Question)

  • Q1. Please brief about yourself?

Senior Executive Operations Interview Questions Asked at Other Companies

asked in Flipkart
Q1. In 1 day how many veh can be loaded and unloaded with dock man po ... read more
asked in Flipkart
Q2. How many man power does it take to unload 32ft veh.
Q3. What is the last CTC and what do you expect?
Q4. How bank generate income from saving account?
asked in Blinkit
Q5. How to manage inventory and what are the key areas to work in ?
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

HR round, Essay writing 5000 words in 20 minutes on given topic, Grammer Test, Then Ops Round, typing test.

Round 3 - HR 

(1 Question)

  • Q1. Only personal information to check fluency in English, work experience, location

Interview Preparation Tips

Topics to prepare for WNS Senior Executive Operations interview:
  • Prepare an essay on any topic
  • Be grammatically good
  • Be fluent
Interview preparation tips for other job seekers - They mostly look for stable people. Even if you are confident and feel you will get selected, you may end up being rejected.

Interview questions from similar companies

I applied via Walk-in and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. Why would I hired you..?
  • Q2. If you got hired then after
  • Q3. Salary expectation, where will you see your self after 5 years
  • Q4. Communication skills

Interview Preparation Tips

Topics to prepare for Teleperformance Senior Executive Operations interview:
  • Practice Management
  • Communication Skills
  • Knowledge Management
Interview preparation tips for other job seekers - At least you should always keep smile while answering even I know if you wrong or have grammatical mistakes so don’t make then realize that you have done the mistakes

I applied via Referral and was interviewed before Jun 2021. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Self introduction, previous experience
Round 2 - Aptitude Test 
Round 3 - One-on-one 

(1 Question)

  • Q1. Self intro and based on the project they might ask you to speak in local language

Interview Preparation Tips

Topics to prepare for Concentrix Corporation Senior Executive Operations interview:
  • Self intro
Interview preparation tips for other job seekers - The interview pattern is simple and very comfortable, just brush your basic skills. The final one-on-one is bit tough so be well prepared.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Previous work experience
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Apr 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Some technical questions
  • Q2. Logical question
Round 3 - Assignment 

Question answer about story

Round 4 - HR 

(1 Question)

  • Q1. Self introduction

Interview Preparation Tips

Interview preparation tips for other job seekers - Good to apply in this company for starting a job
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Assignment 

First round was basically they check our grammatical mistakes in assignments

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - HR 

(4 Questions)

  • Q1. Your past experience
  • Q2. Why you want join
  • Q3. Why are looking for this position
  • Q4. Your hobbies and likings

Interview Preparation Tips

Interview preparation tips for other job seekers - Good for freshers
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Feb 2024.

Round 1 - HR 

(2 Questions)

  • Q1. Can you provide a brief description of your work experience?
  • Ans. 

    Over 10 years of experience in operations management, leading teams to improve efficiency and productivity.

    • Managed cross-functional teams to streamline processes and reduce costs

    • Implemented new technologies to enhance operational effectiveness

    • Developed and implemented strategic plans to meet organizational goals

    • Led continuous improvement initiatives to drive performance and quality

    • Collaborated with senior leadership to...

  • Answered by AI
  • Q2. What is the reason for the gaps in your employment history?
  • Ans. 

    I took time off to care for a sick family member and to focus on personal development.

    • Took time off to care for a sick family member

    • Focused on personal development

    • Exploring new career opportunities

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. Education history and family members residing with you
  • Ans. 

    I have a Bachelor's degree in Business Administration and live with my spouse and two children.

    • Bachelor's degree in Business Administration

    • Living with spouse and two children

  • Answered by AI
  • Q2. Where do you see yourself in the next five years?
  • Ans. 

    In the next five years, I see myself leading a successful team, implementing innovative strategies, and driving operational excellence.

    • Leading a high-performing team to achieve company goals

    • Implementing innovative strategies to improve operational efficiency

    • Driving continuous improvement and operational excellence

    • Expanding my knowledge and skills through professional development opportunities

  • Answered by AI
Round 3 - Technical 

(2 Questions)

  • Q1. What is your process-related knowledge, and why did you choose Concentrix over other companies?
  • Ans. 

    I have extensive process-related knowledge gained through years of experience in operations management. I chose Concentrix for its reputation for excellence and opportunities for growth.

    • Extensive experience in operations management, including process optimization and efficiency improvement

    • Strong understanding of industry best practices and standards

    • Proven track record of successfully implementing process improvements i...

  • Answered by AI
  • Q2. No leaves for 6 months and probation period is 1 year

Interview Preparation Tips

Interview preparation tips for other job seekers - The process at JP Morgan Chase may be effective, but there seems to be a lack of a clear line of authority.

WNS Interview FAQs

How many rounds are there in WNS Senior Executive Operations interview?
WNS interview process usually has 2-3 rounds. The most common rounds in the WNS interview process are HR, One-on-one Round and Resume Shortlist.
What are the top questions asked in WNS Senior Executive Operations interview?

Some of the top questions asked at the WNS Senior Executive Operations interview -

  1. What do you know abouy customer servic...read more
  2. How do you handle an upset custo...read more

Tell us how to improve this page.

WNS Senior Executive Operations Interview Process

based on 3 interviews

Interview experience

4.7
  
Excellent
View more

Interview Questions from Similar Companies

Teleperformance Interview Questions
3.9
 • 1.8k Interviews
Infosys BPM Interview Questions
3.6
 • 958 Interviews
iEnergizer Interview Questions
4.6
 • 633 Interviews
Omega Healthcare Interview Questions
3.7
 • 452 Interviews
R1 RCM Interview Questions
3.9
 • 285 Interviews
HGS Interview Questions
3.8
 • 246 Interviews
IKS Health Interview Questions
3.6
 • 235 Interviews
View all
WNS Senior Executive Operations Salary
based on 111 salaries
₹2.5 L/yr - ₹6.5 L/yr
7% more than the average Senior Executive Operations Salary in India
View more details

WNS Senior Executive Operations Reviews and Ratings

based on 33 reviews

3.0/5

Rating in categories

3.3

Skill development

3.0

Work-life balance

2.5

Salary

3.4

Job security

3.4

Company culture

2.2

Promotions

2.9

Work satisfaction

Explore 33 Reviews and Ratings
Senior Associate
13.6k salaries
unlock blur

₹0.6 L/yr - ₹8 L/yr

Associate
4.8k salaries
unlock blur

₹1 L/yr - ₹7 L/yr

Associate Lead
3.3k salaries
unlock blur

₹2.7 L/yr - ₹11 L/yr

Assistant Manager
3.2k salaries
unlock blur

₹5 L/yr - ₹16.2 L/yr

Senior Associate Operations
2.8k salaries
unlock blur

₹1.1 L/yr - ₹8 L/yr

Explore more salaries
Compare WNS with

Teleperformance

3.9
Compare

Concentrix Corporation

3.7
Compare

iEnergizer

4.6
Compare

Infosys BPM

3.6
Compare
Did you find this page helpful?
Yes No
write
Share an Interview