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WNS
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Customer service is the provision of assistance and support to customers before, during, and after purchase.
Customer service involves understanding the needs and expectations of customers
It includes effective communication, problem-solving, and conflict resolution skills
Providing timely and accurate information to customers is crucial
Going above and beyond to exceed customer expectations can lead to customer loyalty an...
I listen to their concerns, empathize with them, and offer a solution to their problem.
Listen actively to their concerns
Empathize with their situation
Offer a solution to their problem
Apologize for any inconvenience caused
Follow up to ensure their satisfaction
I applied via Walk-in and was interviewed before Jun 2023. There was 1 interview round.
I applied via Recruitment Consulltant and was interviewed before Oct 2022. There were 3 interview rounds.
HR round, Essay writing 5000 words in 20 minutes on given topic, Grammer Test, Then Ops Round, typing test.
What people are saying about WNS
posted on 25 Nov 2022
I applied via Walk-in and was interviewed before Nov 2021. There were 2 interview rounds.
posted on 22 Jun 2022
I applied via Referral and was interviewed before Jun 2021. There were 3 interview rounds.
posted on 4 Jun 2024
posted on 15 Apr 2023
I applied via Walk-in and was interviewed before Apr 2022. There were 4 interview rounds.
Question answer about story
posted on 11 Aug 2024
First round was basically they check our grammatical mistakes in assignments
posted on 8 Feb 2024
I applied via Naukri.com and was interviewed before Feb 2023. There was 1 interview round.
posted on 21 Feb 2025
I appeared for an interview before Feb 2024.
Over 10 years of experience in operations management, leading teams to improve efficiency and productivity.
Managed cross-functional teams to streamline processes and reduce costs
Implemented new technologies to enhance operational effectiveness
Developed and implemented strategic plans to meet organizational goals
Led continuous improvement initiatives to drive performance and quality
Collaborated with senior leadership to...
I took time off to care for a sick family member and to focus on personal development.
Took time off to care for a sick family member
Focused on personal development
Exploring new career opportunities
I have a Bachelor's degree in Business Administration and live with my spouse and two children.
Bachelor's degree in Business Administration
Living with spouse and two children
In the next five years, I see myself leading a successful team, implementing innovative strategies, and driving operational excellence.
Leading a high-performing team to achieve company goals
Implementing innovative strategies to improve operational efficiency
Driving continuous improvement and operational excellence
Expanding my knowledge and skills through professional development opportunities
I have extensive process-related knowledge gained through years of experience in operations management. I chose Concentrix for its reputation for excellence and opportunities for growth.
Extensive experience in operations management, including process optimization and efficiency improvement
Strong understanding of industry best practices and standards
Proven track record of successfully implementing process improvements i...
based on 3 interviews
Interview experience
based on 33 reviews
Rating in categories
Senior Associate
13.6k
salaries
| ₹0.6 L/yr - ₹8 L/yr |
Associate
4.8k
salaries
| ₹1 L/yr - ₹7 L/yr |
Associate Lead
3.3k
salaries
| ₹2.7 L/yr - ₹11 L/yr |
Assistant Manager
3.2k
salaries
| ₹5 L/yr - ₹16.2 L/yr |
Senior Associate Operations
2.8k
salaries
| ₹1.1 L/yr - ₹8 L/yr |
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