Firstsource Solutions Senior Executive Operations Interview Questions and Answers

Q1. Why did you leave your last job.
Ans. Left my last job because of an immediate unfortunate circumstance, no issue with the organization
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Q1. Can you please tell me something about your self !?
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Q2. Why do you want to work for a BPO
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Q3. Are you okay working on Rotational shifts and night shifts ?
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Q1. What do you know abouy customer service ?
Ans. 
Customer service is the provision of assistance and support to customers before, during, and after purchase.
• Customer service involves understanding the needs and expectations of customers

• It includes effective communication, problem-solving, and conflict resolution skills

• Providing timely and accurate information to customers is crucial

• Going above and beyond to exceed customer expectations can lead to customer loyalty an...read more
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Q1. How do you handle an upset customer
Ans. 
I listen to their concerns, empathize with them, and offer a solution to their problem.
• Listen actively to their concerns

• Empathize with their situation

• Offer a solution to their problem

• Apologize for any inconvenience caused

• Follow up to ensure their satisfaction
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Q1. Your past experience
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Q2. Why you want join
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Q3. Why are looking for this position
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Q4. Your hobbies and likings
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My test was easy to get the job for back office

Q1. Where are you staying? Tell me something about yourself and what's your experience?
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Q2. Tell me something about your experience and what role you were in there.
Ans. I joined as an associate and worked in several process and gained skills and knowledge which helps me to achieve more in that role also made growth by filling IJP and moved to T&Q as a Sr. Associate Trainer.
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The video round should not be one on one.

Q1. Please brief about yourself?
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Q1. What are your salary expectations?
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Q2. Tell me about yourself.
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Q3. Share details of your previous job.
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