IntouchCX Senior Executive Operations Interview Questions and Answers

HR round, Essay writing 5000 words in 20 minutes on given topic, Grammer Test, Then Ops Round, typing test.

Q1. Only personal information to check fluency in English, work experience, location
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First round was basically they check our grammatical mistakes in assignments

It was normal no difficulty questioning

Q1. Previous experience
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Q2. Tell you prev ex
Ans. 
I have over 10 years of experience in senior executive operations, leading cross-functional teams to drive operational efficiency and excellence.
• Led cross-functional teams to streamline processes and improve operational efficiency

• Implemented strategic initiatives to optimize resource allocation and drive cost savings

• Developed and executed operational plans to meet and exceed organizational goals

• Managed vendor relations...read more
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Q1. What is your favorite movie, and can you describe it?
Ans. 
My favorite movie is The Shawshank Redemption, a powerful drama about hope and friendship in the face of adversity.
• The Shawshank Redemption is a film directed by Frank Darabont, based on a novella by Stephen King.

• The movie follows the story of Andy Dufresne, a banker who is wrongly convicted of murder and sent to Shawshank State Penitentiary.

• It explores themes of friendship, hope, and redemption as Andy forms a bond wi...read more
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Q2. Where do you want to travel why
Ans. 
I would love to travel to Japan to experience the unique blend of traditional culture and modern technology.
• Fascinated by the rich history and traditions of Japan

• Interested in exploring the bustling cities like Tokyo and Kyoto

• Excited to try authentic Japanese cuisine like sushi and ramen

• Curious about visiting historic temples and gardens

• Eager to witness the cherry blossom season in full bloom
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Q3. Describe your hobbies
Ans. 
My hobbies include hiking, cooking, and playing the guitar.
• I enjoy hiking in the mountains and exploring new trails.

• I love experimenting with new recipes and cooking for friends and family.

• Playing the guitar helps me relax and unwind after a long day.
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Q4. Describe your pet
Ans. 
My pet is a playful and affectionate golden retriever named Max.
• Golden retriever breed

• Playful and affectionate personality

• Name: Max
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Q5. Can you work under pressure
Ans. 
Yes, I thrive in high-pressure situations and have a proven track record of delivering results under tight deadlines.
• I have experience working in fast-paced environments where quick decision-making and problem-solving are essential.

• I am able to prioritize tasks effectively and remain calm under pressure.

• In my previous role, I successfully managed a project with a tight deadline and delivered it ahead of schedule.
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Simple maths reasoning computer knowledge

Mock call was there active listings skills

Q1. Why would I hired you..?
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Q2. If you got hired then after
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Q3. Salary expectation, where will you see your self after 5 years
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Q4. Communication skills
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Q1. Your past experience
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Q2. Why you want join
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Q3. Why are looking for this position
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Q4. Your hobbies and likings
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Q1. Can you please tell me something about your self !?
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Q2. Why do you want to work for a BPO
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Q3. Are you okay working on Rotational shifts and night shifts ?
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Q1. What do you know abouy customer service ?
Ans. 
Customer service is the provision of assistance and support to customers before, during, and after purchase.
• Customer service involves understanding the needs and expectations of customers

• It includes effective communication, problem-solving, and conflict resolution skills

• Providing timely and accurate information to customers is crucial

• Going above and beyond to exceed customer expectations can lead to customer loyalty an...read more
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Q1. How do you handle an upset customer
Ans. 
I listen to their concerns, empathize with them, and offer a solution to their problem.
• Listen actively to their concerns

• Empathize with their situation

• Offer a solution to their problem

• Apologize for any inconvenience caused

• Follow up to ensure their satisfaction
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Q1. What are your salary expectations?
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Q2. Tell me about yourself.
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Q3. Share details of your previous job.
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VHD