Bpo Convergence BPO Associate Interview Questions and Answers

Q1. Tell me about your self
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Q1. Tell me about your self
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Q1. What is yours favorite place?
Ans. 
My favorite place is a secluded beach with crystal clear waters and white sandy shores.
• Secluded beach

• Crystal clear waters

• White sandy shores
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Q2. What do you know about customer care
Ans. 
Customer care involves providing assistance and support to customers before, during, and after a purchase.
• Customer care focuses on meeting the needs and expectations of customers

• It involves listening to customer concerns and resolving issues in a timely manner

• Building relationships with customers to ensure satisfaction and loyalty

• Providing product information, assistance, and guidance to customers

• Handling customer inqu...read more
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Q3. Self introduction
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Q4. What is bpo.Why you want to work with
Ans. 
BPO stands for Business Process Outsourcing. I want to work in BPO because of the opportunities for growth, exposure to different industries, and development of communication skills.
• BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or back-office operations.

• Working in BPO provides opportunities for career growth and advancement, a...read more
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What type of weather you like

It was simple nd easy basic logic reasoning questions

They did provide time to prepare and then

Q1. What is insurance
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Q2. How does insurance work
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Q1. Tell me about yourself
Ans. 
I am a dedicated and hardworking individual with a passion for learning and growth.
• I have a strong work ethic and strive for excellence in everything I do

• I am a quick learner and adapt easily to new environments

• I have experience in project management and team collaboration
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Q2. Reason for selection of the organization to work with
Ans. 
Chose organization for its innovative projects and positive work culture.
• Impressed by the organization's track record of successful projects

• Attracted to the positive work culture and employee satisfaction

• Opportunity for growth and development within the organization
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Q1. Typing Test and related same
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Q2. Active listening while listen to sounds
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Q1. Why want to work in BPo
Ans. 
I want to work in BPO because of the fast-paced environment, opportunities for growth, and the chance to interact with diverse clients.
• Opportunity for career growth and development

• Fast-paced environment keeps me motivated

• Chance to interact with diverse clients and improve communication skills
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Q2. Questions based upon educational background
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Its all about the grammar

Its all about the voice assignment

Q1. Why u felt the previous organisation
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Q2. They have asked all general questions
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Q1. In this round hr will ask abt self introduction and hr will ask abt shift timings and salary
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Q1. Personal information
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Q2. Reason to join BPO
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Q1. Dealing with client
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Q2. Voice modulation
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Q1. Tell me something about you...
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Q1. Account's related question and previous company experience of works...
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Q2. What is balance sheet
Ans. 
Balance sheet is a financial statement that shows a company's assets, liabilities, and shareholders' equity at a specific point in time.
• It provides a snapshot of a company's financial position.

• Assets are what the company owns, liabilities are what it owes, and shareholders' equity is the difference between the two.

• The balance sheet equation is: Assets = Liabilities + Shareholders' Equity.

• It helps investors and analysts...read more
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Q3. What is full form of KYC
Ans. 
Know Your Customer
• KYC stands for Know Your Customer

• It is a process used by financial institutions to verify the identity of their clients

• KYC helps in preventing money laundering, fraud, and terrorist financing

• Examples of KYC documents include passport, driver's license, and utility bills
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Q1. What is Authorization Denial process Non covered scenario Offset Timely filling
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Q2. What is Authorization Denial scenario Timely filling
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