Bpo Convergence Agent Interview Questions and Answers

Experienced CCE Executive with a strong background in customer service and team management.

• Over 5 years of experience in customer service roles

• Managed a team of 15 customer service representatives

• Implemented new customer service strategies that improved customer satisfaction by 20%

• Proficient in CRM software and data analysis tools

I expect the organization to provide a supportive work environment, opportunities for growth, and clear communication.

• Supportive work environment with a positive company culture

• Opportunities for professional growth and advancement

• Clear communication from leadership regarding goals and expectations

Capital market is a financial market where long-term securities like stocks, bonds, and other investments are bought and sold.

• Capital market is a platform for companies to raise long-term funds through the issuance of securities.

• It includes both primary and secondary markets.

• Investors can buy and sell securities through stock exchanges or over-the-counter markets.

• The capital market is regulated by government bodies lik...read more

Trade life cycle refers to the stages involved in the execution and settlement of a trade.

• Trade initiation: The trade is initiated by a buyer and a seller agreeing on the terms of the transaction.

• Order placement: The buyer or seller places an order with a broker or exchange.

• Order matching: The broker or exchange matches the buy and sell orders.

• Trade execution: The trade is executed at the agreed price and quantity.

• Trad...read more

Accrual fees are expenses that are gradually incurred over time and recorded as liabilities until they are paid.

• Accrual fees are costs that are recognized and recorded in financial statements before they are actually paid.

• These fees are typically associated with services or benefits received over a period of time.

• They are recorded as liabilities on the balance sheet until they are settled.

• Examples of accrual fees inclu...read more