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Bpo Convergence Agent Interview Questions and Answers

Updated 22 Jul 2021

Bpo Convergence Agent Interview Experiences

1 interview found

Agent Interview Questions & Answers

user image Anonymous

posted on 22 Jul 2021

I applied via Walk-in and was interviewed before Jul 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Introduction, your previous company and responsibilities,and about your yesterday.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and don't hesitate while speaking, be careful on grammar.

Interview questions from similar companies

I applied via HCL Hr and was interviewed in Mar 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. People Management skills and Process related

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare on people management for team Leader role and Derivatives also process what we are doing .
Interview experience
1
Bad
Difficulty level
Hard
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Nov 2023. There was 1 interview round.

Round 1 - Bad experience with seniors 

(1 Question)

  • Q1. What are your expectations from employees
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell about yourself
  • Ans. 

    Experienced CCE Executive with a strong background in customer service and team management.

    • Over 5 years of experience in customer service roles

    • Managed a team of 15 customer service representatives

    • Implemented new customer service strategies that improved customer satisfaction by 20%

    • Proficient in CRM software and data analysis tools

  • Answered by AI
  • Q2. What you expect from the organization
  • Ans. 

    I expect the organization to provide a supportive work environment, opportunities for growth, and clear communication.

    • Supportive work environment with a positive company culture

    • Opportunities for professional growth and advancement

    • Clear communication from leadership regarding goals and expectations

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Aug 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Normal HR question
Round 2 - One-on-one 

(2 Questions)

  • Q1. Operation Question - KPI
  • Q2. Work mode, concurrency, shrinkage
Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your previous job
  • Q2. Why would you like a job in a changed domain
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
Round 2 - One-on-one 

(1 Question)

  • Q1. Walk me through your resume
Round 3 - HR 

(1 Question)

  • Q1. Salary discussion

I applied via Approached by Company and was interviewed in Dec 2021. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. What you done in previous company
Round 2 - HR 

(2 Questions)

  • Q1. Why you want to left this comlnay
  • Q2. What is reason behind of you gap

Interview Preparation Tips

Interview preparation tips for other job seekers - Work on your basics. Try to understand which type o work you are doing and what is impact if work will go wrong.
Round 1 - One-on-one 

(2 Questions)

  • Q1. Explain about your previous process
  • Q2. Tell me about capital market
  • Ans. 

    Capital market is a financial market where long-term securities like stocks, bonds, and other investments are bought and sold.

    • Capital market is a platform for companies to raise long-term funds through the issuance of securities.

    • It includes both primary and secondary markets.

    • Investors can buy and sell securities through stock exchanges or over-the-counter markets.

    • The capital market is regulated by government bodies lik...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Read capital markets and also learn to communicate well
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - Technical 

(4 Questions)

  • Q1. What is Trade life cycle
  • Ans. 

    Trade life cycle refers to the stages involved in the execution and settlement of a trade.

    • Trade initiation: The trade is initiated by a buyer and a seller agreeing on the terms of the transaction.

    • Order placement: The buyer or seller places an order with a broker or exchange.

    • Order matching: The broker or exchange matches the buy and sell orders.

    • Trade execution: The trade is executed at the agreed price and quantity.

    • Trad...

  • Answered by AI
  • Q2. What is Accrual fees
  • Ans. 

    Accrual fees are expenses that are gradually incurred over time and recorded as liabilities until they are paid.

    • Accrual fees are costs that are recognized and recorded in financial statements before they are actually paid.

    • These fees are typically associated with services or benefits received over a period of time.

    • They are recorded as liabilities on the balance sheet until they are settled.

    • Examples of accrual fees inclu...

  • Answered by AI
  • Q3. Your strength and weakness?
  • Q4. Salary discussion

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Bpo Convergence Agent Salary
based on 14 salaries
₹1 L/yr - ₹2 L/yr
29% less than the average Agent Salary in India
View more details

Bpo Convergence Agent Reviews and Ratings

based on 11 reviews

3.9/5

Rating in categories

4.1

Skill development

3.2

Work-life balance

3.3

Salary

3.5

Job security

3.4

Company culture

3.4

Promotions

3.4

Work satisfaction

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