IntouchCX Operations Manager Interview Questions and Answers

Q1. How do you doManpower planning,
Ans. 
Manpower planning involves forecasting staffing needs and developing strategies to meet those needs.
• Analyze historical data to identify trends and patterns in staffing needs

• Consider factors such as seasonality, business growth, and employee turnover

• Develop contingency plans for unexpected changes in staffing needs

• Collaborate with HR to recruit and hire new employees

• Monitor and adjust staffing levels as needed to ensure...read more
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Q2. How do you Atrrition control
Ans. 
Attrition control can be achieved through various measures such as employee engagement, career development, and competitive compensation.
• Regular employee engagement activities to keep employees motivated and committed to the organization

• Providing opportunities for career development and growth to retain employees

• Offering competitive compensation and benefits to attract and retain top talent

• Conducting exit interviews to...read more
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Q1. How do you do conflict management
Ans. 
I approach conflict management by actively listening, identifying the root cause, and finding a mutually beneficial solution.
• Listen to both parties to understand their perspectives

• Identify the root cause of the conflict

• Encourage open communication and collaboration

• Find a mutually beneficial solution

• Document the resolution for future reference
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Q2. How do you deal with demanding client
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Q1. Process Experience, People management experience and Portals used
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Q1. Why to leave last organisation and join this organisation
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It's related to Amcat

Q1. Question related to skills and understanding the roles of OM
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Q1. Situation based question
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Q2. Journey of medical billing
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Q1. What is medical billing?
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Q2. What you know about the job
Ans. 
Team Lead Operations is responsible for overseeing daily operations, managing team members, and ensuring efficiency and productivity.
• Responsible for overseeing daily operations and ensuring smooth workflow

• Managing and leading a team of employees

• Setting goals and targets for the team

• Monitoring performance and providing feedback

• Implementing strategies to improve efficiency and productivity

• Handling escalated issues and re...read more
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Prefer some aptitude test

Good and the level was moderate

Q1. Everything about CV and education
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Q1. Walk me through your professional experience.
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Q2. Can you come today for operations round?
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Q1. General introduction
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Q1. Tell me about yourself!
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Q2. What positive changes would you like to bring to the organization?
Ans. As a Team Leader in the BPO organization, I would like to implement several positive changes. Firstly, I'd focus on enhancing communication within the team and with clients, fostering a more transparent and collaborative environment. Additionally, I'd introduce ongoing training and skill development programs to ensure the team stays up-to-date with industry trends. Streamlining processes to increase efficiency, along w...read more
Answered by Jayeshkumar R Purohit
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