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Teleperformance Operations Manager Interview Questions and Answers
Teleperformance Operations Manager Interview Experiences
1 interview found
(2 Questions)
- Q1. Brief Introduction
- Q2. Tell me about coaching and feedback tools
(3 Questions)
- Q1. Why should we hire you
- Q2. How can you manage your shrinkage
- Ans.
Shrinkage can be managed by implementing inventory control measures, conducting regular audits, training staff on theft prevention, and analyzing data to identify patterns.
Implement inventory control measures such as using security tags, CCTV cameras, and access control systems.
Conduct regular audits to track inventory levels and identify discrepancies.
Train staff on theft prevention techniques and the importance of re...
- Q3. How can you share feedback to a outliers
- Ans.
Feedback should be delivered constructively and with specific examples to outliers.
Provide specific examples of behavior or performance that need improvement
Focus on the impact of their actions on the team or organization
Offer support and resources to help them improve
Encourage open communication and a willingness to change
Set clear expectations and goals for improvement
Vercent test to check you are eligible or not for international process
Interview questions from similar companies
I applied via Job Portal and was interviewed before May 2021. There were 2 interview rounds.
40% logical and 60% process related
(1 Question)
- Q1. Why you selected ops team Why only you should become Manager What we lose if not be posted as manager
Interview Preparation Tips
Assistant Manager Interview Questions & Answers
Firstsource Solutions
Anonymous
posted on 12 Jun 2020
I applied via Referral and was interviewed in Dec 2019. There were 5 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Describe your job role or what you do on a daily basis
- Q2. This is a tricky question and can be treated as a bouncer, full toss, googly whatever you respond.. it needs to be answered in the most possible way what actually you do in your day to day life at work... ...
- Q3. What are your weakness
Interview Preparation Tips
Prepare for the below points which will always be helpful for any HR related interview:
Labour relations - PF and UAN related
Retirals - How an employee is treated post he leaves and how FNF done
Performance management - Need to have hands on practice on whatever is done in your organization
Employee engagement
Employee relations
Escalation management
Policy and any enhancement
I applied via Referral and was interviewed before Oct 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Oh Sorry! I did not remember the exact questions because the assessment happened last year.
Interview Preparation Tips
Selected
(1 Question)
- Q1. General process related
(1 Question)
- Q1. General process related
(1 Question)
- Q1. Salary discussion
Selected
I applied via Naukri.com and was interviewed before Oct 2022. There were 3 interview rounds.
(1 Question)
- Q1. General question about your work. Atleast 3 rounds will happen.
(1 Question)
- Q1. Same questions mostly. About yourself and the current work.
Selected
I applied via Naukri.com and was interviewed before Aug 2022. There were 3 interview rounds.
(1 Question)
- Q1. Tell me about your self
(1 Question)
- Q1. Domain experience
Selected
I applied via Referral and was interviewed before Dec 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me something about yourself?
- Ans.
I am a dedicated and experienced professional with a strong background in leadership and team management.
Over 5 years of experience in retail management
Proven track record of increasing sales and improving customer satisfaction
Skilled in training and developing staff to achieve their full potential
- Q2. Tell me something about your current profile and job responsibilities.
- Ans.
I am currently working as a Senior Sales Executive, responsible for managing key client accounts and leading a team of sales representatives.
Managing key client accounts to ensure customer satisfaction and retention
Leading a team of sales representatives to achieve sales targets
Developing and implementing sales strategies to drive revenue growth
Analyzing market trends and competitor activities to identify opportunities
(2 Questions)
- Q1. Current role requirements and how relevant your profile is?
- Ans.
My current role involves managing a team, handling customer complaints, and ensuring store operations run smoothly.
Experience in team management and customer service is crucial for the Assistant Manager role.
I have successfully resolved customer complaints and implemented strategies to improve customer satisfaction.
I have also demonstrated strong organizational skills in overseeing store operations and ensuring efficie
- Q2. Are you comfortable with nigh shift?
- Ans.
Yes, I am comfortable with night shifts and have experience working during those hours.
I have previous experience working night shifts in my current role.
I am able to adjust my sleep schedule to accommodate working at night.
I understand the importance of being alert and focused during night shifts.
I am willing to work night shifts as needed to support the team and business operations.
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Nov 2021. There were 2 interview rounds.
(1 Question)
- Q1. Power bi , power query, Excel
Interview Preparation Tips
Assistant Manager Interview Questions & Answers
Concentrix Corporation
Anonymous
posted on 18 Jun 2024
Logical and mathematical
(2 Questions)
- Q1. Hardware support
- Q2. Server support awareness. Aware about hardware components and it functionality
Interview Preparation Tips
Teleperformance Interview FAQs
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Teleperformance Interviews By Designations
- Teleperformance Customer Care Executive Interview Questions
- Teleperformance Customer Service Executive Interview Questions
- Teleperformance Customer Service Associate Interview Questions
- Teleperformance Customer Support Executive Interview Questions
- Teleperformance Technical Support Executive Interview Questions
- Teleperformance Analyst Interview Questions
- Teleperformance Customer Support Associate Interview Questions
- Teleperformance Team Lead Interview Questions
- Show more
Interview Questions for Popular Designations
- Operations Executive Interview Questions
- Assistant Manager Operations Interview Questions
- Team Lead Operations Interview Questions
- Operations Associate Interview Questions
- Senior Executive Operations Interview Questions
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- Senior Operations Manager Interview Questions
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- Show more
Teleperformance Operations Manager Interview Process
based on 7 interviews
Interview experience
Operations Manager Interview Questions from Similar Companies
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Teleperformance Operations Manager Reviews and Ratings
based on 97 reviews
Rating in categories
|
Customer Care Executive
6.4k
salaries
|  ₹0.9 L/yr - ₹7 L/yr |
|
Customer Service Executive
6.3k
salaries
| ₹0.8 L/yr - ₹6.5 L/yr |
|
Customer Service Associate
5.4k
salaries
| ₹0.9 L/yr - ₹6.2 L/yr |
|
Team Lead
3.5k
salaries
| ₹1.1 L/yr - ₹8 L/yr |
|
Senior Customer Service Executive
2.9k
salaries
| ₹1 L/yr - ₹5.5 L/yr |
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