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Teleperformance Operations Manager Interview Questions and Answers

Updated 26 Jun 2024

Teleperformance Operations Manager Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Brief Introduction
  • Q2. Tell me about coaching and feedback tools
Round 2 - One-on-one 

(3 Questions)

  • Q1. Why should we hire you
  • Q2. How can you manage your shrinkage
  • Ans. 

    Shrinkage can be managed by implementing inventory control measures, conducting regular audits, training staff on theft prevention, and analyzing data to identify patterns.

    • Implement inventory control measures such as using security tags, CCTV cameras, and access control systems.

    • Conduct regular audits to track inventory levels and identify discrepancies.

    • Train staff on theft prevention techniques and the importance of re...

  • Answered by AI
  • Q3. How can you share feedback to a outliers
  • Ans. 

    Feedback should be delivered constructively and with specific examples to outliers.

    • Provide specific examples of behavior or performance that need improvement

    • Focus on the impact of their actions on the team or organization

    • Offer support and resources to help them improve

    • Encourage open communication and a willingness to change

    • Set clear expectations and goals for improvement

  • Answered by AI
Round 3 - Assignment 

Vercent test to check you are eligible or not for international process

Interview questions from similar companies

I applied via Job Portal and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

40% logical and 60% process related

Round 2 - One-on-one 

(1 Question)

  • Q1. Why you selected ops team Why only you should become Manager What we lose if not be posted as manager

Interview Preparation Tips

Interview preparation tips for other job seekers - PPT for a topic and elaborate it in the presentation

Interview Questionnaire 

1 Question

  • Q1. Reconciliation related to Blackline tool , Month end close Journal entry and HFM tool related questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - Make your basic understanding very clear.

Interview Questionnaire 

2 Questions

  • Q1. My skills , qualification, last job experiences
  • Q2. Salary expectations

I applied via LinkedIn and was interviewed in Apr 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About management skills, Technical knowledge about ICD and CPT updates

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, just explain your job responsibilities and ur experience u have, there nothing like exam where u have things out of the syllabus everything is asked from ur experience only, just be confident about yr experience and skills, all the best

Interview Questionnaire 

2 Questions

  • Q1. It's about my whole life job experience. Also ask about the my knowledge in Banking profile.
  • Q2. How I deal with my client and how can I deal with my FTE's?

I applied via LinkedIn and was interviewed before Jul 2020. There were 5 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Tell me about yourself.
  • Ans. I am MBA and had worked very consistently with my past organisation. I had been provided with the role of a quality assurance analyst and I did my job very efficiently.
  • Answered Anonymously
  • Q2. How can you add value to this organisation.
  • Ans. I will try to put best of my abilities while keeping in mind the core values that this organisation have. Will bring innovative ideas into practice which will be aligned with the teams objective.
  • Answered Anonymously
  • Q3. Advance excel questionnaire: Power Pivot, VBA, lookup functions, dynamic dashboard advices and some statistical concepts like standard deviation, mean, median, mode and their uses. How to create charts and...
  • Q4. Case Study: I have to come-up with the list of owners who owns the most expensive cars in South Delhi region. I have to think about the data sources and the type of data that I would needed. Have to figure...

Interview Preparation Tips

Interview preparation tips for other job seekers - Having technical superiority is not the best ability to have rather try to find out how to integrate the findings to add value to the business

Try to put only those things in resume with which you are confident

Be smart, active and positive while giving answers

I applied via Approached by Company and was interviewed before Apr 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Profile was reviewed, screening on JD
Round 3 - One-on-one 

(1 Question)

  • Q1. Process knowledge, SLA and Process compliance techniques

Interview Preparation Tips

Interview preparation tips for other job seekers - Be clear in communication and believe in your potential.

I applied via Referral and was interviewed before Dec 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell m something about your People Management Skills?
  • Q2. How you will manage criticism

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared with Basic AR stuff & people management skills . You can make it .

I applied via Referral and was interviewed before Jul 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Situation based question
  • Q2. Journey of medical billing

Interview Preparation Tips

Interview preparation tips for other job seekers - There is no tips just ensure you are confident and don't forge the numbers.

Teleperformance Interview FAQs

How many rounds are there in Teleperformance Operations Manager interview?
Teleperformance interview process usually has 3 rounds. The most common rounds in the Teleperformance interview process are HR, One-on-one Round and Assignment.
How to prepare for Teleperformance Operations Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Teleperformance. The most common topics and skills that interviewers at Teleperformance expect are Operations Management, People Management, Client Management, Business Intelligence and Call Center Operations.
What are the top questions asked in Teleperformance Operations Manager interview?

Some of the top questions asked at the Teleperformance Operations Manager interview -

  1. How can you manage your shrink...read more
  2. How can you share feedback to a outli...read more

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Teleperformance Operations Manager Interview Process

based on 7 interviews

Interview experience

4.7
  
Excellent
View more
Teleperformance Operations Manager Salary
based on 338 salaries
₹4.5 L/yr - ₹18 L/yr
At par with the average Operations Manager Salary in India
View more details

Teleperformance Operations Manager Reviews and Ratings

based on 97 reviews

3.6/5

Rating in categories

3.4

Skill development

3.5

Work-life balance

3.1

Salary

3.8

Job security

3.5

Company culture

3.4

Promotions

3.5

Work satisfaction

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