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Teleperformance Operations Manager Interview Questions and Answers

Updated 26 Jun 2024

Teleperformance Operations Manager Interview Experiences

1 interview found

Operations Manager Interview Questions & Answers

user image Anonymous

posted on 26 Jun 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Brief Introduction
    • Add your answer
  • Q2. Tell me about coaching and feedback tools
    • Add your answer
Round 2 - One-on-one 

(3 Questions)

  • Q1. Why should we hire you
    • Add your answer
  • Q2. How can you manage your shrinkage
  • Ans. 

    Shrinkage can be managed by implementing inventory control measures, conducting regular audits, training staff on theft prevention, and analyzing data to identify patterns.

    • Implement inventory control measures such as using security tags, CCTV cameras, and access control systems.

    • Conduct regular audits to track inventory levels and identify discrepancies.

    • Train staff on theft prevention techniques and the importance of re...

    • Answered by AI
    Add your answer
  • Q3. How can you share feedback to a outliers
  • Ans. 

    Feedback should be delivered constructively and with specific examples to outliers.

    • Provide specific examples of behavior or performance that need improvement

    • Focus on the impact of their actions on the team or organization

    • Offer support and resources to help them improve

    • Encourage open communication and a willingness to change

    • Set clear expectations and goals for improvement

    • Answered by AI
    Add your answer
Round 3 - Assignment 

Vercent test to check you are eligible or not for international process

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Interview questions from similar companies

Operations Manager Interview Questions & Answers

Alldigi Tech user image Anonymous

posted on 12 Feb 2025

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - HR 

(2 Questions)

  • Q1. What can you tell me about your current job profile?
    • Add your answer
  • Q2. What characteristics should an effective sales team possess?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and precise.

Operations Manager Interview Questions & Answers

Infosys BPM user image Anonymous

posted on 18 Aug 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
6-8 weeks
Result
Selected Selected
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. General process related
    • Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. General process related
    • Add your answer
Round 4 - HR 

(1 Question)

  • Q1. Salary discussion
    • Add your answer

Operations Manager Interview Questions & Answers

TaskUs user image Anonymous

posted on 6 Mar 2023

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. How do you doManpower planning,
  • Ans. 

    Manpower planning involves forecasting staffing needs and developing strategies to meet those needs.

    • Analyze historical data to identify trends and patterns in staffing needs

    • Consider factors such as seasonality, business growth, and employee turnover

    • Develop contingency plans for unexpected changes in staffing needs

    • Collaborate with HR to recruit and hire new employees

    • Monitor and adjust staffing levels as needed to ensure...

    • Answered by AI
    Add your answer
  • Q2. How do you Atrrition control
  • Ans. 

    Attrition control can be achieved through various measures such as employee engagement, career development, and competitive compensation.

    • Regular employee engagement activities to keep employees motivated and committed to the organization

    • Providing opportunities for career development and growth to retain employees

    • Offering competitive compensation and benefits to attract and retain top talent

    • Conducting exit interviews to...

    • Answered by AI
    Add your answer
Round 3 - One-on-one 

(2 Questions)

  • Q1. How do you do conflict management
  • Ans. 

    I approach conflict management by actively listening, identifying the root cause, and finding a mutually beneficial solution.

    • Listen to both parties to understand their perspectives

    • Identify the root cause of the conflict

    • Encourage open communication and collaboration

    • Find a mutually beneficial solution

    • Document the resolution for future reference

    • Answered by AI
    View 1 more answer
  • Q2. How do you deal with demanding client
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not give any fictious response.Give real life experiences

Operations Manager Interview Questions & Answers

IntouchCX user image Anonymous

posted on 17 Oct 2023

Interview experience
3
Average
Difficulty level
Easy
Process Duration
6-8 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed before Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. Where did you find the vacancy
    • Add your answer
  • Q3. Salary expectation
    • Add your answer
Round 3 - Technical 

(4 Questions)

  • Q1. Questions regarding work experience
    • Add your answer
  • Q2. Various hypothetical questions regarding ops management
    • Add your answer
  • Q3. Hypothetical questions regarding people and conflict management
    • Add your answer
  • Q4. Hypothetical questions regarding client manegement
    • Add your answer
Round 4 - Behavioral 

(2 Questions)

  • Q1. Questions regarding work experience
    • Add your answer
  • Q2. Hypothetical questions regarding ops, people, conflict and client management
    • Add your answer

Operations Manager Interview Questions & Answers

TELUS Digital user image Anonymous

posted on 1 Aug 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Aug 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Why to leave last organisation and join this organisation
    • Add your answer
Round 3 - Aptitude Test 

It's related to Amcat

Round 4 - Technical 

(1 Question)

  • Q1. Question related to skills and understanding the roles of OM
    • Add your answer

Operations Manager Interview Questions & Answers

Firstsource Solutions user image Sabyasachi Banerjee

posted on 26 Apr 2022

I applied via Approached by Company and was interviewed before Apr 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Profile was reviewed, screening on JD
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Process knowledge, SLA and Process compliance techniques
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be clear in communication and believe in your potential.

Operations Manager Interview Questions & Answers

R1 RCM user image Anonymous

posted on 23 Jul 2022

I applied via Referral and was interviewed before Jul 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Be truthful in your resume. It is very easy to catch false or lies during the interview by asking basic questions.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Situation based question
    • Add your answer
  • Q2. Journey of medical billing
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - There is no tips just ensure you are confident and don't forge the numbers.

Operations Manager Interview Questions & Answers

iEnergizer user image amit

posted on 27 May 2022

I applied via Job Portal and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

40% logical and 60% process related

Round 2 - One-on-one 

(1 Question)

  • Q1. Why you selected ops team Why only you should become Manager What we lose if not be posted as manager
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - PPT for a topic and elaborate it in the presentation

Operations Manager Interview Questions & Answers

Alldigi Tech user image Anonymous

posted on 18 Feb 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Feb 2024.

Round 1 - One-on-one 

(2 Questions)

  • Q1. About my process
    • Add your answer
  • Q2. About my experience
    • Add your answer
More about working at Teleperformance

Teleperformance Interview FAQs

How many rounds are there in Teleperformance Operations Manager interview?
Teleperformance interview process usually has 3 rounds. The most common rounds in the Teleperformance interview process are HR, One-on-one Round and Assignment.
How to prepare for Teleperformance Operations Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Teleperformance. The most common topics and skills that interviewers at Teleperformance expect are Operations Management, People Management, Client Management, Business Intelligence and Call Center Operations.
What are the top questions asked in Teleperformance Operations Manager interview?

Some of the top questions asked at the Teleperformance Operations Manager interview -

  1. How can you manage your shrink...read more
  2. How can you share feedback to a outli...read more

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Teleperformance Operations Manager Salary
based on 330 salaries
₹4.5 L/yr - ₹16 L/yr
At par with the average Operations Manager Salary in India
View more details

Teleperformance Operations Manager Reviews and Ratings

based on 94 reviews

3.6/5

Rating in categories

3.5

Skill development

3.4

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3.2

Salary

3.7

Job security

3.4

Company culture

3.3

Promotions

3.5

Work satisfaction

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